{"id":1570,"date":"2026-07-24T14:25:40","date_gmt":"2026-07-24T14:25:40","guid":{"rendered":"https:\/\/sembark.com\/blog\/?p=1570"},"modified":"2026-09-04T06:59:39","modified_gmt":"2026-09-04T06:59:39","slug":"why-travel-businesses-are-using-ai-for-handling-travel-email-enquiries","status":"publish","type":"post","link":"https:\/\/sembark.com\/blog\/why-travel-businesses-are-using-ai-for-handling-travel-email-enquiries\/","title":{"rendered":"Why Travel Businesses Are Using AI for Handling Travel Email Enquiries?"},"content":{"rendered":"\n<p><strong>Your Inbox Is Losing You More Bookings Than You Think&nbsp;<\/strong><\/p>\n\n\n\n<p>We all know that despite having multiple sources of receiving queries Google, Meta, Facebook, Instagram, websites, and chatbots most B2B enquiries from travel agents still come through <strong>email<\/strong>.<\/p>\n\n\n\n<p>And that\u2019s where the struggle for your team begins.&nbsp;<\/p>\n\n\n\n<p>At 10 AM, when your sales team opens their inbox, they aren&#8217;t greeted by a neat list of customer enquiries waiting to be answered.&nbsp;<\/p>\n\n\n\n<p>Their inbox is filled with everything. Payment invoices. Supplier emails. Payment confirmations. Internal communication. Spam. Follow-ups. And somewhere in between all of this\u2026 <strong>a genuine booking enquiry.<\/strong><\/p>\n\n\n\n<p>Finding that enquiry can feel like searching for a <strong>needle in a haystack<\/strong>.<\/p>\n\n\n\n<p>And once they find it, the real work begins. If we summarise what your sales team is doing between <strong>10 AM and 12 PM<\/strong>, it probably looks something like this<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open and read every enquiry email<\/li>\n\n\n\n<li>Understand the customer&#8217;s requirements<\/li>\n\n\n\n<li>Identify important trip details<\/li>\n\n\n\n<li>Extract travel dates, destinations, passenger details, and other information<\/li>\n\n\n\n<li>Copy all the details manually into the CRM<\/li>\n\n\n\n<li>Create a new lead or trip request<\/li>\n\n\n\n<li>Assign it to the right team member<\/li>\n\n\n\n<li>Start the follow-up process<\/li>\n<\/ul>\n\n\n\n<p>And that&#8217;s just <strong>one inquiry<\/strong>.<\/p>\n\n\n\n<p>When enquiry volumes increase, this manual process becomes even harder. Your team spends valuable time <strong>processing enquiries instead of responding to them<\/strong>.&nbsp;<\/p>\n\n\n\n<p>The result? <strong>Delayed responses. Manual data entry. Missed enquiries. Inconsistent lead tracking. <\/strong>And eventually, lost opportunities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why Manual Email Handling Slows Down Your Sales ( 5 Big Reasons)<\/strong><\/h2>\n\n\n\n<p><strong>1. Enquiries are read but unanswered: <\/strong>It happens a lot that your team forgets to reply to a mail they opened in the morning, but while juggling ten other things, they forgot about it.&nbsp;These enquiries are not bouncing back or landing in spam.&nbsp;<\/p>\n\n\n\n<p>2. <strong>Every enquiry needs manual reading: <\/strong>a Salesperson sits for about&nbsp; <strong>10-15 minutes on a single enquiry sorting &amp; re-typing<\/strong>. That&#8217;s before a single line of itinerary is written. They need to understand what the agent\/traveller wants: dates, destinations, group size, budget and then manually punch that into a quote or CRM entry.<br><br><strong>3. Responses are dependent on availability:<\/strong> Response time depends on who&#8217;s free, not who&#8217;s fastest.If your best salesperson is on a call, the enquiry waits. It remains unattended till the time that salesperson revisits the inbox. If they are busy in handling old queries, doing amendments to or cold calling a hot lead in the mail is gone.<br><br><strong>4. Details get missed or misread: <\/strong>An agent mentions <strong>&#8220;no early morning flights&#8221;<\/strong> halfway through a long email. While the team captures destination, travel dates, number of travellers, hotel preferences, activities, and budget, that one critical instruction gets overlooked. <strong>The quotation is prepared with an early morning flight anyway.<\/strong> Before the conversation has even begun, the client is already questioning whether their requirements were actually understood or not.<\/p>\n\n\n\n<p><strong>&nbsp;5. Faster competitors&#8217; reply wins always:<\/strong> Agents rarely send an enquiry to just one DMC. Most reach out to <strong>3-4 operators at the same time<\/strong>, comparing both response time and quality. Across B2B sales, one pattern is consistent: <strong>the business that responds first is significantly more likely to win the enquiry<\/strong>, a slower response often means the opportunity is already gone<\/p>\n\n\n\n<p>Email is only one of the channels enquiries arrive on, so we&#8217;ve compared the best <a href=\"https:\/\/sembark.com\/blog\/why-travel-businesses-are-using-ai-for-handling-travel-email-enquiries\/\">lead management software for DMCs and tour operators<\/a> across all of them in a separate blog. This is where AI Email Reader is changing the way travel businesses manage their inbox.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Is AI Email Reader?<\/strong><\/h2>\n\n\n\n<p>AI Email Reader is a simple technology of using artificial intelligence to read, understand incoming emails &amp; automatically extract relevant information from them.<\/p>\n\n\n\n<p>Finance, e-commerce, logistics, &amp; healthcare industries are already actively using AI email Reader for tasks like updating inventory, managing company data, processing patient records &amp; more. And it has been saving hours of manual work, reducing errors and mistakes for them.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What AI Email Reader does for a Travel business?<\/strong><\/h2>\n\n\n\n<p>Now you might be curious how this will work for a travel business:&nbsp;<\/p>\n\n\n\n<p>With<a href=\"https:\/\/sembark.com\/travel-software\/add-on\/ai-email-reader\/\" data-type=\"link\" data-id=\"https:\/\/sembark.com\/travel-software\/add-on\/ai-email-reader\/\"> AI Email Reader<\/a>, your team no longer has to manually read every email, enter enquiry details into Excel or your travel CRM, or keep going back to the inbox whenever a client sends an update or continues the conversation. AI handles the initial processing for you, automatically extracting key information and keeping everything organized from the very first email.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-9-16 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"AI Email Parsing: Turn Your Inbox Into Your Best Salesperson\" width=\"422\" height=\"750\" src=\"https:\/\/www.youtube.com\/embed\/miEGC7yosvo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Let\u2019s understand this with an example: imagine receiving an enquiry email like:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-Jul-22-2026-01_54_09-PM-1024x683.png\" alt=\"How To Handle Email Lead Enquiries in Travel? \" class=\"wp-image-1571\" srcset=\"https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-Jul-22-2026-01_54_09-PM-1024x683.png 1024w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-Jul-22-2026-01_54_09-PM-300x200.png 300w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-Jul-22-2026-01_54_09-PM-768x512.png 768w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-Jul-22-2026-01_54_09-PM.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Now what AI Email Reader will do is identify key information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Number of travellers:<\/strong> 2 (Couple)<\/li>\n\n\n\n<li><strong>Travel dates:<\/strong> 10th\u201320th November<\/li>\n\n\n\n<li><strong>Destination:<\/strong> India<\/li>\n\n\n\n<li><strong>Cities to visit:<\/strong> Delhi, Agra &amp; Jaipur<\/li>\n\n\n\n<li><strong>Trip duration:<\/strong> 11 Days \/ 10 Nights<\/li>\n\n\n\n<li><strong>Hotel preference:<\/strong> 4-star hotels<\/li>\n\n\n\n<li><strong>Transfers:<\/strong> Private airport transfers<\/li>\n\n\n\n<li><strong>Transportation:<\/strong> Private vehicle throughout the tour<\/li>\n\n\n\n<li><strong>Sightseeing:<\/strong> Major attractions in all three cities<\/li>\n\n\n\n<li><strong>Special requirement:<\/strong> Private English-speaking guide for the Taj Mahal<\/li>\n\n\n\n<li><strong>Optional experiences requested:<\/strong> Cultural evening in Jaipur, local food walk, premium add-on experiences<\/li>\n\n\n\n<li><strong>Quotation requested with:<\/strong> Hotel names, inclusions, exclusions, sightseeing details, transfer details, monument entrance fees, guide charges, and B2B rates<\/li>\n\n\n\n<li><strong>Additional request:<\/strong> Available special offers or complimentary inclusions for the travel dates<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"404\" src=\"https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/How-AI-Handles-An-Email-Enquiry-1024x404.png\" alt=\"\" class=\"wp-image-1573\" srcset=\"https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/How-AI-Handles-An-Email-Enquiry-1024x404.png 1024w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/How-AI-Handles-An-Email-Enquiry-300x118.png 300w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/How-AI-Handles-An-Email-Enquiry-768x303.png 768w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/How-AI-Handles-An-Email-Enquiry-1536x607.png 1536w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/How-AI-Handles-An-Email-Enquiry.png 1995w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>So, now instead of starting from a blank screen, your expert salesperson starts with a <strong>ready-to-work-on enquiry<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step-by-Step How Does AI Email Reader by Sembark Work?<\/strong><\/h2>\n\n\n\n<p>The process is simple.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 1: The Enquiry Arrives<\/strong><\/h3>\n\n\n\n<p>A customer or travel partner sends an enquiry to your business email. The email could come from a direct customer, B2B partner, OTA, or another travel source.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 2: AI Reads the Email Instantly&nbsp;<\/strong><\/h3>\n\n\n\n<p>The AI engine analyses the content of the email and understands the context instead of simply looking for individual keywords. It identifies important travel-related information from the conversation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 3: Important Details Are Extracted<\/strong><\/h3>\n\n\n\n<p>The system identifies information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Traveller details<\/li>\n\n\n\n<li>Destination<\/li>\n\n\n\n<li>Travel dates<\/li>\n\n\n\n<li>Number of passengers<\/li>\n\n\n\n<li>Duration<\/li>\n\n\n\n<li>Hotel requirements<\/li>\n\n\n\n<li>Activities<\/li>\n\n\n\n<li>Budget<\/li>\n\n\n\n<li>Special requests<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 4: A Lead or Trip Request Is Created<\/strong><\/h3>\n\n\n\n<p>The extracted information is organised into a structured format and added to the travel CRM. Your team doesn&#8217;t have to manually copy and paste every detail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 5: Your Team Takes Over<\/strong><\/h3>\n\n\n\n<p>Now the salesperson or travel consultant can focus on what actually matters-understanding the customer, creating the right itinerary, and closing the booking.<\/p>\n\n\n\n<p>AI handles repetitive work. So your team handles conversions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Final Thoughts: Let AI Handle the Inbox While You Close Deals<\/strong><\/h2>\n\n\n\n<p><strong>Is It Worth It?&nbsp;<\/strong><\/p>\n\n\n\n<p>When your team receives 100+ email enquiries every day, but 10% of those emails are your real business is when you start losing profit.\u00a0 So the real value of AI Email Reader isn&#8217;t just about saving a few minutes on every email. It&#8217;s about what happens when those minutes add up across hundreds or thousands of enquiries.<\/p>\n\n\n\n<p>If processing one enquiry takes just 5-10 minutes, that&#8217;s more than 4-8 hours of manual work. In simple words, your team sits for about 2+ hours daily just to find which query they should respond to.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/What-is-AI-Email-Parsing-in-Travel-1024x576.png\" alt=\"\" class=\"wp-image-1574\" srcset=\"https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/What-is-AI-Email-Parsing-in-Travel-1024x576.png 1024w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/What-is-AI-Email-Parsing-in-Travel-300x169.png 300w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/What-is-AI-Email-Parsing-in-Travel-768x432.png 768w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/What-is-AI-Email-Parsing-in-Travel-1536x864.png 1536w, https:\/\/sembark.com\/blog\/wp-content\/uploads\/2026\/07\/What-is-AI-Email-Parsing-in-Travel.png 1672w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>AI Email removes all of these stages, and your salesperson starts right by sending a quotation in 2 minutes to any incoming email enquiry.&nbsp;<\/p>\n\n\n\n<p>That&#8217;s the real business impact.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Exclusive Webinar: Discover How AI Can Turn Every Email Enquiry Into A Potencial Booking\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/i6mGTArZrEM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\"><strong>Watch our webinar to learn from our expert how your business grows fast with AI Email Reader.<\/strong><\/figcaption><\/figure>\n\n\n\n<p>AI isn&#8217;t replacing your sales team. It&#8217;s helping your sales team spend less time on repetitive work and more time on revenue-generating activities.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sembark.com\/request-demo\/?utm_source=Blog_July_2026&amp;utm_medium=Web&amp;utm_campaign=+&amp;utm_id=Why_Travel_Businesses_Are_Using_AI_for_Handling_Travel_Email_Enquiries%3F\">Explore It Live Now<\/a><\/div>\n<\/div>\n\n\n\n<p>Rated best on global review platforms: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>G2: <a href=\"https:\/\/www.g2.com\/products\/sembark-travel-management-software\/reviews\" data-type=\"link\" data-id=\"https:\/\/www.g2.com\/products\/sembark-travel-management-software\/reviews\" target=\"_blank\" rel=\"noopener\">Sembark rating<\/a><\/li>\n\n\n\n<li>Trustpilot: <a href=\"https:\/\/www.trustpilot.com\/review\/sembark.com\" data-type=\"link\" data-id=\"https:\/\/www.trustpilot.com\/review\/sembark.com\">Sembark rating<\/a><\/li>\n<\/ul>\n\n\n\n<p>Learn more about <a href=\"https:\/\/sembark.com\/travel-software\/features\/lead-management\/\" data-type=\"link\" data-id=\"https:\/\/sembark.com\/travel-software\/features\/lead-management\/\">lead management<\/a> in <a href=\"https:\/\/sembark.com\/\" data-type=\"link\" data-id=\"https:\/\/sembark.com\/\">Sembark<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Inbox Is Losing You More Bookings Than You Think&nbsp; We all know that despite&hellip;<\/p>\n","protected":false},"author":4,"featured_media":1578,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25,6],"tags":[65,33,66],"class_list":["post-1570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dmc","category-travel-crm-software","tag-ai-email-reader","tag-dmc","tag-travel-business"],"_links":{"self":[{"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/posts\/1570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/comments?post=1570"}],"version-history":[{"count":4,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/posts\/1570\/revisions"}],"predecessor-version":[{"id":1762,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/posts\/1570\/revisions\/1762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/media\/1578"}],"wp:attachment":[{"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/media?parent=1570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/categories?post=1570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/tags?post=1570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}