{"id":1897,"date":"2026-11-06T06:43:56","date_gmt":"2026-11-06T06:43:56","guid":{"rendered":"https:\/\/sembark.com\/blog\/?p=1897"},"modified":"2026-11-06T06:48:34","modified_gmt":"2026-11-06T06:48:34","slug":"zoho-crm-vs-sembark-which-is-better-for-travel-agencies-dmc","status":"publish","type":"post","link":"https:\/\/sembark.com\/blog\/zoho-crm-vs-sembark-which-is-better-for-travel-agencies-dmc\/","title":{"rendered":"Zoho CRM vs Sembark: Which Is Better for Travel Agencies &#038; DMCs?\u00a0"},"content":{"rendered":"\n<p>When it comes to choosing software, most people lean toward platforms that businesses across every industry already use. The thinking is simple: if it works for all kinds of industries, why wouldn\u2019t it work for travel?<\/p>\n\n\n\n<p>And when the software is a CRM that can be customised to fit any industry, one name comes to mind first: Zoho CRM. It feels like the safe choice, the one that can\u2019t really go wrong.<\/p>\n\n\n\n<p>But your travel business isn\u2019t like most businesses. You manage leads, build itineraries, cost tours from contracted supplier rates, and track money going out to suppliers as well as coming in from customers. So here\u2019s the real question you need to ask yourself: does a CRM that works for every industry actually work for you, or do you need one made exclusively for travel?<\/p>\n\n\n\n<p>So let\u2019s compare both platforms feature by feature, then look at pricing, to see which one fits your travel business.<\/p>\n\n\n\n<p>Quick Answer : Zoho CRM suits businesses that want a general CRM they can customise. <a href=\"https:\/\/sembark.com\/travel-crm-software\/\">Sembark Travel CRM<\/a> suits travel agencies, DMCs, and tour operators that want itineraries, supplier contracts, payment tracking, and vouchers ready to use.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table of Contents<\/h2><nav><ul><li><a href=\"#what-is-zoho-crm\">What Is Zoho CRM?\u00a0<\/a><\/li><li><a href=\"#zoho-crm-pricing-in-india-2026\">Zoho CRM Pricing in India (2026)<\/a><\/li><li><a href=\"#a-real-booking-on-zoho-crm\">A Real Booking on Zoho CRM<\/a><\/li><li><a href=\"#what-is-sembark-a-travel-crm-for-dm-cs-and-tour-operators\">What Is Sembark? A Travel CRM for DMCs and Tour Operators<\/a><\/li><li><a href=\"#sembarks-ai-tools-for-enquiries-and-itineraries\">Sembark\u2019s AI Tools for Enquiries and Itineraries<\/a><\/li><li><a href=\"#how-sembark-pricing-works\">How Sembark Pricing Works<\/a><\/li><li><a href=\"#the-same-booking-on-sembark\">The Same Booking on Sembark<\/a><\/li><li><a href=\"#when-zoho-crm-is-the-better-choice\">When Zoho CRM Is the Better Choice<\/a><\/li><li><a href=\"#zoho-crm-or-sembark-which-should-you-choose\">Zoho CRM or Sembark: Which Should You Choose?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-zoho-crm\"><strong>What Is Zoho CRM?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Zoho CRM is an online CRM that helps businesses manage leads, contacts, sales pipelines, follow-ups and reports on one platform, with an AI assistant called Zia on top.<\/p>\n\n\n\n<p>It wasn\u2019t built with any one industry in mind. Zoho showcases <a href=\"https:\/\/www.zoho.com\/people\/industries\/\" target=\"_blank\" rel=\"noopener\">12 industries<\/a> like real estate and hospitality, but none is made for DMCs or tour operators. The closest is Hospitality, which also covers travel and tourism but Zoho is not a ready-made CRM for the industry, it\u2019s a general CRM that has been customised for it.<\/p>\n\n\n\n<p>In short, it\u2019s a broad, all-purpose CRM meant to work across sectors. Since the travel workflow is what agencies and DMCs actually evaluate, that\u2019s what we\u2019ll focus on: first the features, then what each edition costs.&nbsp;<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"zoho-crm-features-for-travel-agencies-and-dm-cs\"><strong>Zoho CRM Features for Travel Agencies and DMCs<\/strong><\/h1>\n\n\n\n<p>Think about a normal week in your business: leads coming in, quotes going out, suppliers to book, payments to chase. Here\u2019s how Zoho\u2019s features line up against that.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lead and contact management:<\/strong> Keep your leads, contacts and deals in one place.<\/li>\n\n\n\n<li><strong>Web forms:<\/strong> Built-in forms to generate leads from anywhere.<\/li>\n\n\n\n<li><strong>Follow-ups:<\/strong> Reminders to follow up on a lead, with tasks, meetings and calls tracked alongside.\u00a0<\/li>\n\n\n\n<li><strong>Cadences:<\/strong> Follow-up sequences over email, tasks, calls and WhatsApp that react to how a lead responds.\u00a0\u00a0<\/li>\n\n\n\n<li><strong>Workflow automation:<\/strong> Handles repetitive work, from routing a lead to the right rep to updating fields when a deal closes.<\/li>\n\n\n\n<li><strong>Multiple sales pipelines:<\/strong> Track different sales processes, each with its own stages.<\/li>\n\n\n\n<li><strong>Custom modules:<\/strong> Build modules to hold data unique to your business.<\/li>\n\n\n\n<li><strong>Blueprints:<\/strong> Define your pre-sales and post-sales processes for your internal teams.<\/li>\n\n\n\n<li><strong>CPQ (Configure, Price, Quote):<\/strong> Matches products to customer requirements and streamlines quotes with built-in price rules.<\/li>\n\n\n\n<li><strong>Inventory management:<\/strong> Handles quotes, invoices, sales and purchase orders, products and vendors.<\/li>\n\n\n\n<li><strong>Telephony:<\/strong> Make and log calls from within the CRM through its calling integrations.\u00a0<\/li>\n\n\n\n<li><strong>Zia AI and AI agents:<\/strong> Predicts whether a lead will convert or a deal will close, flags anomalies, and runs agents that do tasks for you\u00a0<\/li>\n\n\n\n<li><strong>Integrations:<\/strong> 1,000+ applications through Zoho Marketplace, plus mobile apps on every edition.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Solid list, right? Now read it again, but this time look for the features your daily work depends on. Is there an itinerary builder? Tour costing from your contracted rates? Supplier contracts with rate validity? A supplier ledger? Travel vouchers?<\/p>\n\n\n\n<p>No. None of these are available in Zoho CRM out of the box. If you want them, you\u2019ll have to build them yourself.&nbsp;<\/p>\n\n\n\n<p><strong>Now take a Quick pause &amp; think.<\/strong> Who on your team would build all of that? And who would keep it running as your business changes, with new suppliers, new destinations and new seasonal rates?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"zoho-crm-pricing-in-india-2026\"><strong>Zoho CRM Pricing in India (2026)<\/strong><\/h2>\n\n\n\n<p>Let\u2019s talk about money, because that\u2019s probably your next question. Zoho CRM is pay-as-you-go with no contracts, and you can pay monthly or yearly. These are India prices, per user per month, with local taxes charged extra.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Edition<\/strong><\/td><td><strong>Annual price (per user\/month)<\/strong><\/td><td><strong>Monthly price (per user\/month)<\/strong><\/td><td><strong>Key features<\/strong><\/td><\/tr><tr><td>Free<\/td><td>\u20b90<\/td><td>\u20b90<\/td><td>Up to 3 users; leads, deals, workflows, reports, mobile app, and 1 web form per module<\/td><\/tr><tr><td>Standard<\/td><td>\u20b9800<\/td><td>\u20b91,300<\/td><td>Everything in Free, plus assignment rules, AI agents, cadences, reports and dashboards, sales forecasting, self-service kiosks, up to 5 sales pipelines, up to 10 custom modules, and 5 web forms per module<\/td><\/tr><tr><td>Professional<\/td><td>\u20b91,400<\/td><td>\u20b92,100<\/td><td>Everything in Standard, plus CPQ, inventory management, email intelligence, process automation, widgets, and Google Ads integration<\/td><\/tr><tr><td>Enterprise<\/td><td>\u20b92,400<\/td><td>\u20b93,000<\/td><td>Everything in Professional, plus AI sales assistant, journey orchestration, territory management, custom functions, wizards, customer portals, up to 200 custom modules, 50 Blueprints, and 20 sales pipelines<\/td><\/tr><tr><td>Ultimate<\/td><td>\u20b92,600<\/td><td>\u20b93,200<\/td><td>Everything in Enterprise, plus up to 500 custom modules, 100 Blueprints, and 50 sales pipelines, along with consulting, migration assistance, custom AI\/ML, and data preparation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Local taxes are charged extra. Prices as of October 2026, per<a href=\"https:\/\/www.zoho.com\/crm\/zohocrm-pricing.html\" target=\"_blank\" rel=\"noopener\"> Zoho\u2019s pricing page<\/a>.l<\/p>\n\n\n\n<p>Now do a little math. Ten people on Professional is \u20b914,000 a month on annual billing, or \u20b916,520 with 18% GST. And Professional is where important features like CPQ and inventory shows up.<\/p>\n\n\n\n<p>The basics are free for 3 users, so it\u2019s easy to start. But the moment your team grows, you pay for every user, every month. And even at the top edition, itineraries and supplier contracts aren\u2019t on the list. It\u2019s just a bigger version of a CRM made for everyone else.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"a-real-booking-on-zoho-crm\"><strong>A Real Booking on Zoho CRM<\/strong><\/h2>\n\n\n\n<p>Let\u2019s say your team uses Zoho CRM. An enquiry arrives through your website form. A travel agent from Pune wants a quote for 8 guests on a 5-night Rajasthan trip: Jaipur, Jodhpur and Udaipur.<\/p>\n\n\n\n<p>Zoho creates the lead, and a workflow assigns it to a salesperson. Simple enough so far.<\/p>\n\n\n\n<p>Now the quote. Three hotels, two cabs, sightseeing and your markup, all in one price. But Zoho has no itinerary builder in its feature list. So the quotes run on the custom modules and CPQ price rules your team built, and someone has to update them every time a rate changes.<\/p>\n\n\n\n<p>Two days later, the agent confirms. The Jaipur hotel wants an advance, and the cab operator wants half upfront. You check Zoho for what you owe and what you\u2019ve paid, but it has no supplier ledger. Inventory has vendors and purchase orders, but nothing in the CRM tracks what you owe each supplier. So you either add Zoho Books or the supplier Excel sheet comes out again.<\/p>\n\n\n\n<p>By evening, the lead is in the CRM, but the quote and the supplier payments live somewhere else. The CRM changed where your leads live, not how your team handles quotes and suppliers.<\/p>\n\n\n\n<p>And this isn\u2019t just one day. Every day, a travel business needs lead management, itinerary building, follow-ups and reminders, pricing and markups, real-time tracking of customer and supplier payments, vouchers, reports, and much more.<\/p>\n\n\n\n<p>None of it is optional, and none of it can wait.<\/p>\n\n\n\n<p>A CRM made for every industry was never going to handle all of it well. What works is a CRM built only for travel. That\u2019s the gap Sembark was built to close.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-sembark-a-travel-crm-for-dm-cs-and-tour-operators\"><strong>What Is Sembark? A Travel CRM for DMCs and Tour Operators<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/sembark.com\/\">Sembark<\/a> is a CRM built only for one industry: travel. DMCs, tour operators and travel agencies are the businesses it was designed for. Every feature inside it manages a real step in your operations, from the first enquiry to the final payment.<\/p>\n\n\n\n<p>That focus shows in the numbers. Over 1200 travel businesses across 28+ countries run their operations on Sembark, and it holds a <a href=\"https:\/\/share.google\/sRSliuEcMft29M2iR\" target=\"_blank\" rel=\"noopener\">4.9\/5 rating on Google<\/a>. It&#8217;s a travel CRM built by travel professionals, for travel professionals, people who know where leads get lost, where itineraries eat up hours, and where money quietly slips through the cracks between suppliers and customers.<\/p>\n\n\n\n<p>Zoho is a general-purpose CRM that you customise to fit your business. Sembark is already built around how a travel business works: leads, itineraries, suppliers, payments and daily tour operations, all in one place. Here\u2019s what that looks like, feature by feature.&nbsp;<\/p>\n\n\n\n<p>Sembark Features for Travel Businesses<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/lead-management\/\">Lead Management<\/a>:<a href=\"https:\/\/sembark.com\/travel-software\/features\/auto-lead-capture\/\"> Auto-captures leads<\/a> from multiple channels such as B2B Travel Agents, Meta\/Google Ads,Website, Google Forms and 3rd Party Lead APIs, into one centralized dashboard, then<a href=\"https:\/\/sembark.com\/travel-software\/features\/auto-lead-distribution\/\"> auto distributes<\/a> them to the right salesperson<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/travel-itinerary-builder\/\">Smart Itinerary Builder<\/a>: Create quotations in 60 seconds with auto tour costing, multi-currency support, and component-wise pricing<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/advance-follow-ups\/\">Advanced Follow-ups &amp; Reminders:<\/a> Schedules and tracks a follow-up for every lead, triggering a 3-step reminder across email, in-system, and mobile so nothing gets missed once it\u2019s due<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/b2b-travel-supplier-contracting-management-system\/\">Supplier and Contract Management<\/a>: Centralizes hotel, transport, and activity contracts in one place, with rates and validity periods linked directly to quotations and bookings<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/tour-movement-chart\/\">Smart Tour Calendar<\/a>: A real-time centralized, color-coded calendar showing every ongoing trip\u2019s bookings, schedules, activity updates, and payment status in real time<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/payments-tracking\/\">Payment and Collection Tracking<\/a>: A single dashboard showing exactly what\u2019s paid, pending, or overdue, so accounts, sales, and operations always work off the same numbers instead of chasing updates across teams\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/suppliers-ledger\/\">Suppliers Ledger<\/a>: A real-time account of costs, payments, advances, and outstanding balances for every supplier, auto-linked the moment a booking is confirmed<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/voucher\/\">Instant Vouchers and<\/a><a href=\"https:\/\/sembark.com\/travel-software\/features\/proforma-invoice\/\"> Proforma Invoice<\/a>: Instantly generates error-free trip and hotel vouchers along with proforma invoices on booking confirmation, with billing and trip details auto-fetched from confirmed trip data, ready to share as PDF, Word, or message\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/user-management\/\">Role-Based Access<\/a>: Control who sees and does each activity by assigning roles and permissions, so sales, operations, and finance teams work securely, efficiently, and only within their defined responsibilities\u00a0\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/real-time-reports\/\">Real-Time Reports<\/a>: Real-time visibility into leads, sales, follow-ups, conversions, and revenue, with dashboards that refresh automatically and one-click reports by individual, team, destination, or time period<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/add-on\/notify\/\">Notify (WhatsApp Automation):<\/a> Runs your customer WhatsApp communication from the CRM, with a shared team inbox with every message logged against its lead or trip, plus automated quotation, voucher and payment messages.\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/click-to-call-call-tracking\/\">Click-to-Call &amp; Call Tracking:<\/a> Call leads from the dashboard, with calls auto-logged and recorded, missed calls recovered as new leads, incoming calls routed by round-robin or priority, and calls per agent tracked<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/guest-document-management\/\">Guest Document Management:<\/a> Groups required documents (passport, visa, ID proof) for each destination. Lets guests upload through a secure shareable link. Allows status tracking for what\u2019s pending and what\u2019s uploaded, with a one-click ZIP download for hotels or visa agencies<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/visa-management\/\">Visa Management:<\/a> Configures country-specific visa services with pricing, processing time and document requirements, adds them to quotations, with application status tracking.\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/features\/tourist-profile-management\/\">Tourist Profile Management:<\/a> Maintain &amp; track record for repeat travellers\u2019 details, preferences, billing information and trip history.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>And that\u2019s before we get to the part where AI does the typing for you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"sembarks-ai-tools-for-enquiries-and-itineraries\"><strong>Sembark\u2019s AI Tools for Enquiries and Itineraries<\/strong><\/h2>\n\n\n\n<p>Some work doesn\u2019t need your judgment at all, like reading an enquiry and typing it into the system. That\u2019s the work Sembark hands to AI.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/sembark.com\/travel-software\/add-on\/ai-email-reader\/\">AI Email Reader:<\/a> Reads every incoming enquiry email the moment it lands, pulls out the quoting details automatically, and turns it into a structured lead.<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/add-on\/ai-itinerary-builder\/\">AI Itinerary Builder:<\/a> Turns basic trip details into a complete itinerary automatically using your pre-loaded database.<\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/travel-software\/add-on\/ai-itinerary-importer\/\">AI Itinerary Importer:<\/a> Works the other way around, taking an existing itinerary and turning it into your own branded quote in seconds.<\/li>\n<\/ul>\n\n\n\n<p>Now the question you\u2019ve been waiting for: what does all this cost?&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-sembark-pricing-works\"><strong>How Sembark Pricing Works<\/strong><\/h2>\n\n\n\n<p>Unlike Zoho\u2019s published per-user editions, Sembark is quoted based on your nature of destinations and team size.<\/p>\n\n\n\n<p><strong>A one-time setup fee:<\/strong> Covers onboarding, moving your supplier and contract data into the system, and training your team until they\u2019re confident using it. Billing only starts once your team is actually ready to go.<\/p>\n\n\n\n<p><strong>A monthly fee per user:<\/strong> This is where cost depends on your business. And because pricing depends on your destinations and team size, Sembark doesn\u2019t publish one flat rate, it\u2019s quoted based on what your business actually needs.<\/p>\n\n\n\n<p>There\u2019s no lock-in or annual commitment. You pay month to month, only for what your team uses.<\/p>\n\n\n\n<p>Now let\u2019s run the same Pune\u2019s Travel Agent enquiry on Sembark.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-same-booking-on-sembark\"><strong>The Same Booking on Sembark<\/strong><\/h2>\n\n\n\n<p>Same morning, same business. Same agent from Pune, same 8 guests, same 5-night Rajasthan trip.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The enquiry comes in through your website form. Auto-Lead Capture picks it up the moment it lands, and Auto-Lead Distribution assigns it to the right salesperson.<\/li>\n\n\n\n<li>Remember building custom modules just to quote a trip on Zoho? Not now. The Smart Itinerary Builder puts together a full quotation in about 60 seconds, with hotels, cabs, activities, costing and markup all worked out together.\u00a0<\/li>\n\n\n\n<li>Setting up CPQ price rules for every rate? Not needed. Smart Price Handling picks the right seasonal rate and Auto-Tour Costing prices the quotation automatically, including markup.<\/li>\n\n\n\n<li>Once the booking is confirmed, it moves onto the Smart Tour Calendar.\u00a0<\/li>\n\n\n\n<li>Guests upload their ID proofs through a secure link, and the trip shows what\u2019s uploaded and what\u2019s pending.\u00a0<\/li>\n\n\n\n<li>Need vouchers and proforma invoices too? Both generate instantly from the booking details, and Notify sends the booking confirmation and hotel voucher on WhatsApp automatically.\u00a0<\/li>\n\n\n\n<li>Hotel advance due, and the cab operator wants half upfront? No Excel sheet to open. Real-Time Payment Tracking shows what\u2019s due and what\u2019s paid, and the Suppliers Ledger shows each supplier\u2019s advances and outstanding balance.\u00a0<\/li>\n\n\n\n<li>Before logging off, Real-Time Reports shows leads, conversions, and revenue, refreshed automatically, by destination, by team, by time period.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Sales isn\u2019t assigning enquiries by hand. Ops isn\u2019t rebuilding itineraries from scratch. Reservations isn\u2019t tracking suppliers on a spreadsheet. Nobody is chasing guests for documents. The work that used to happen outside the CRM now happens inside it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"when-zoho-crm-is-the-better-choice\"><strong>When Zoho CRM Is the Better Choice<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zoho CRM fits a business that sells beyond travel, already runs on other Zoho apps, or has someone in-house to maintain customisations.<\/li>\n\n\n\n<li>The licence price of Zoho isn\u2019t the full cost. Setup and implementation are usually charged separately, so the per-user prices above don\u2019t cover the work of building your travel processes into custom modules.<\/li>\n\n\n\n<li>Zoho Books can fill part of the gap. It connects to Zoho CRM, and quotes, invoices, sales orders, and purchase orders can sync between the two. It also handles much of your supplier accounting, including vendor bills, vendor credits, and matching bills against purchase orders.<\/li>\n\n\n\n<li>However, Zoho Books is priced separately, per organisation, and it\u2019s accounting software, not a travel tool. It can track what you owe a supplier, but it won\u2019t build an itinerary, cost a tour from your contracted rates, track rate validity, or generate travel vouchers.<\/li>\n<\/ul>\n\n\n\n<p>You would still have to build or manage those yourself, whereas Sembark includes them, with each supplier\u2019s ledger updating as soon as a booking is confirmed.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"zoho-crm-or-sembark-which-should-you-choose\"><strong>Zoho CRM or Sembark: Which Should You Choose?<\/strong><\/h2>\n\n\n\n<p>Anyone can sign up for Zoho CRM. That\u2019s not quite the same as it being built for you.<\/p>\n\n\n\n<p>Even at the Ultimate edition, you\u2019re paying for scale, not specialisation. More modules, more Blueprints, more pipelines, but none of that gets you any closer to what actually matters: building an itinerary, costing a tour from your contracted rates, or tracking what you owe a supplier.<\/p>\n\n\n\n<p>Sembark starts from the opposite place. It was never built to work for everyone. It was built as<a href=\"https:\/\/sembark.com\/travel-crm-software\/\"> travel CRM software<\/a> around the one thing that actually matters here: running your travel business the way it\u2019s meant to run.<\/p>\n\n\n\n<p>Sembark is currently available in 28+ countries: <a href=\"https:\/\/sembark.com\/best-b2b-travel-crm-for-inbound-tour-operators-in-uae-dubai\/\">UAE \/ Dubai<\/a>  | <a href=\"https:\/\/sembark.com\/best-travel-crm-software-for-inbound-tour-operator-in-thailand\/\">Thailand<\/a> | <a href=\"https:\/\/sembark.com\/b2b-travel-agency-crm-software-in-malaysia\/\">Malaysia<\/a> | <a href=\"https:\/\/sembark.com\/best-b2b-travel-crm-for-inbound-tour-operators-in-vietnam\/\">Vietnam<\/a> | <a href=\"https:\/\/sembark.com\/best-b2b-travel-crm-for-inbound-tour-operators-in-bali-indonesia\/\">Indonesia \/ Bali<\/a> | <a href=\"https:\/\/sembark.com\/best-travel-crm-software-for-inbound-tour-operator-in-srilanka\/\">Sri Lanka<\/a> | <a href=\"https:\/\/sembark.com\/best-b2b-travel-crm-for-inbound-tour-operators-in-azerbaijan\/\">Azerbaijan<\/a> | <a href=\"https:\/\/sembark.com\/best-b2b-travel-crm-for-inbound-tour-operators-in-singapore\/\">Singapore<\/a> &amp; more<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sembark.com\/request-demo?utm_source=web&amp;utm_medium=Blog+&amp;utm_campaign=Zoho_CRM_vs_Sembark_Which_Is_Better_for_Travel_Agencies_%26_DMCs%3F+\">Book A Demo Now<\/a><\/div>\n<\/div>\n\n\n\n<p>Check Our Ratings (What our clients say): <a href=\"https:\/\/www.g2.com\/sellers\/sembark\" data-type=\"link\" data-id=\"https:\/\/www.g2.com\/sellers\/sembark\" target=\"_blank\" rel=\"noopener\">G2 Rating<\/a> | <a href=\"https:\/\/www.trustpilot.com\/review\/sembark.com\" data-type=\"link\" data-id=\"https:\/\/www.trustpilot.com\/review\/sembark.com\">Trustpilot Rating<\/a> | <a href=\"https:\/\/www.google.com\/search?q=sembark+google+revies&amp;rlz=1C1CHMO_enIN1238IN1238&amp;oq=sembark+google+revies+&amp;gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIICAEQABgWGB4yDQgCEAAYhgMYgAQYigUyCggDEAAYgAQYogQyCggEEAAYgAQYogQyCggFEAAYgAQYogQyBwgGEAAY7wUyCggHEAAYgAQYogTSAQg0MjU4ajBqNKgCALACAA&amp;sourceid=chrome&amp;source=chrome.ob&amp;ie=UTF-8#lrd=0x396db535bd3a4371:0xb639535f64c59e05,1,,,,\" data-type=\"link\" data-id=\"https:\/\/www.google.com\/search?q=sembark+google+revies&amp;rlz=1C1CHMO_enIN1238IN1238&amp;oq=sembark+google+revies+&amp;gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIICAEQABgWGB4yDQgCEAAYhgMYgAQYigUyCggDEAAYgAQYogQyCggEEAAYgAQYogQyCggFEAAYgAQYogQyBwgGEAAY7wUyCggHEAAYgAQYogTSAQg0MjU4ajBqNKgCALACAA&amp;sourceid=chrome&amp;source=chrome.ob&amp;ie=UTF-8#lrd=0x396db535bd3a4371:0xb639535f64c59e05,1,,,,\" target=\"_blank\" rel=\"noopener\">Google Rating<\/a><\/p>\n\n\n\n<p>More Alternatives to explore <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/sembark.com\/alternative\/hellogtx\/\" data-type=\"link\" data-id=\"https:\/\/sembark.com\/alternative\/hellogtx\/\">Sembark Vs helloGTX<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/alternative\/crmtravel\/\" data-type=\"link\" data-id=\"https:\/\/sembark.com\/alternative\/crmtravel\/\">Sembark Vs CRMTravel <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/alternative\/traviyo\/\" data-type=\"link\" data-id=\"https:\/\/sembark.com\/alternative\/traviyo\/\">Sembark Vs Traviyo<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/sembark.com\/alternative\/moonstride\/\" data-type=\"link\" data-id=\"https:\/\/sembark.com\/alternative\/moonstride\/\">Sembark Vs Moonstride<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Related Blogs <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-sembark-blog wp-block-embed-sembark-blog\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"IpY3nO6HjP\"><a href=\"https:\/\/sembark.com\/blog\/moonstride-vs-ezus-vs-sembark-2026-best-crm-for-dmcs\/\">Moonstride vs Ezus vs Sembark (2026): Best CRM for DMCs<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Moonstride vs Ezus vs Sembark (2026): Best CRM for DMCs&#8221; &#8212; Sembark Blog\" src=\"https:\/\/sembark.com\/blog\/moonstride-vs-ezus-vs-sembark-2026-best-crm-for-dmcs\/embed\/#?secret=fhLcqMADgH#?secret=IpY3nO6HjP\" data-secret=\"IpY3nO6HjP\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-sembark-blog wp-block-embed-sembark-blog\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"WhPs8tG4Uf\"><a href=\"https:\/\/sembark.com\/blog\/sembark-vs-crmtravel\/\">Sembark vs. CRMTravel: Which Travel CRM Software is Better for Travel Businesses in 2026?<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Sembark vs. CRMTravel: Which Travel CRM Software is Better for Travel Businesses in 2026?&#8221; &#8212; Sembark Blog\" src=\"https:\/\/sembark.com\/blog\/sembark-vs-crmtravel\/embed\/#?secret=8o9SnX9dOX#?secret=WhPs8tG4Uf\" data-secret=\"WhPs8tG4Uf\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to choosing software, most people lean toward platforms that businesses across every&hellip;<\/p>\n","protected":false},"author":4,"featured_media":1899,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[52],"tags":[],"class_list":["post-1897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crmtravel"],"_links":{"self":[{"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/posts\/1897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/comments?post=1897"}],"version-history":[{"count":1,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/posts\/1897\/revisions"}],"predecessor-version":[{"id":1900,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/posts\/1897\/revisions\/1900"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/media\/1899"}],"wp:attachment":[{"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/media?parent=1897"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/categories?post=1897"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sembark.com\/blog\/wp-json\/wp\/v2\/tags?post=1897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}