---
title: Incoming Payments and Instalments | Documentation
description: Track collectables from customers and agents with instalments, due dates and verification
---

# Incoming Payments and Instalments

Track collectables from customers and agents with instalments, due dates and verification

When a query is [converted](https://sembark.com/travel-software/docs/query-conversion.md), the package amount is split into **instalments** with due dates. The Incoming Payments dashboard (top navigation under **Accounting > Incoming Payments**) brings all collectables — from guests and B2B agents — into one place.

## Instalment Lifecycle

An instalment moves through these states:

1. **Due / Overdue** — payment is expected by the due date.
2. **Paid (Unverified)** — a payment has been logged (usually by the sales team) but not yet verified by accounts.
3. **Paid (Verified)** — the accounts team has verified the transaction.

The instalment details popup shows a summary, contact details based on the payment type, and tabs for Comments, Related Instalments, Transactions and Activities, with actions specific to the current state.

## Log a Payment

Open an instalment and log the collected amount with the date, payment mode and accounts involved. The debit and credit accounts selected during logging are visible on the Trip Payments page. Payment dates can not be set in the future.

Collected and due amounts are visible to the tour operations team too, so pending collections surface before the trip starts. The dashboard also highlights live and about-to-start trips with due payments.

## Filters and Downloads

- Filter instalments by type using the **Payments For** filter (Hotels, Transports, Activities), by destination, or exclude on-hold booking payments.
- Trip Reference ID and guest details appear as separate columns in the instalment listing.
- Download instalment lists as Excel (max 500 items per download — apply filters for larger datasets).

## Refunds

When a converted trip is dropped, refund instalments for the customer are created automatically. Track them in [Outgoing Payments](https://sembark.com/travel-software/docs/outgoing-payments.md) and update their status as refunds are processed.

## Receipts and Preferences

- Generate [payment receipts](https://sembark.com/travel-software/docs/payment-receipts.md) for verified collected payments.
- Define [customer payment preferences](https://sembark.com/travel-software/docs/payment-preferences.md) to auto-apply instalment breakdowns during conversion.

## Automate Collections with the Payment Gateway

With the [Payments by Sembark gateway](https://sembark.com/travel-software/docs/payment-gateway.md), payment links are embedded in every shared quotation and invoice — clients pay online (cards, UPI, Netbanking), reminders go out automatically, and payments confirm and reconcile in real time with T+1 settlement.

## Docs Navigation

Current page: [Incoming Payments and Instalments](https://sembark.com/travel-software/docs/incoming-payments.md)

### Getting Started

* [Getting Started with Sembark](https://sembark.com/travel-software/docs/getting-started.md)
* [Login into Sembark](https://sembark.com/travel-software/docs/login.md)
* [Reset Password](https://sembark.com/travel-software/docs/reset-password.md)
* [Passwordless Login with Passkeys](https://sembark.com/travel-software/docs/passwordless-login.md)
* [Two-Factor Authentication](https://sembark.com/travel-software/docs/two-factor-authentication.md)
* [Account Security and Password Policies](https://sembark.com/travel-software/docs/account-security.md)
* [Dashboard, Notifications and Global Search](https://sembark.com/travel-software/docs/dashboard-and-notifications.md)

### Queries

* [Queries](https://sembark.com/travel-software/docs/queries-overview.md)
* [Add New Query](https://sembark.com/travel-software/docs/add-a-query.md)
* [Query Details](https://sembark.com/travel-software/docs/query-details.md)
* [Follow-ups and Tags on queries](https://sembark.com/travel-software/docs/query-followups.md)
* [Conversion](https://sembark.com/travel-software/docs/query-conversion.md)
* [Query Cancellation](https://sembark.com/travel-software/docs/query-cancellation.md)
* [Trip Plan Requests (Integrated Leads)](https://sembark.com/travel-software/docs/trip-plan-requests.md)
* [Tasks and Comments](https://sembark.com/travel-software/docs/tasks-and-comments.md)
* [Guests and Tourist Management](https://sembark.com/travel-software/docs/guests-and-tourists.md)
* [Trip Holding, Locking and Data Archival](https://sembark.com/travel-software/docs/trip-holding-and-locking.md)

### Quotes

* [Quotes](https://sembark.com/travel-software/docs/quotes-overview.md)
* [Create New Quote](https://sembark.com/travel-software/docs/create-quote.md)
* [Share Quote](https://sembark.com/travel-software/docs/share-quote.md)
* [Update Quote](https://sembark.com/travel-software/docs/update-quote.md)
* [Quote Pricing, Markup and Taxes](https://sembark.com/travel-software/docs/quote-pricing.md)
* [Multi-Option (Multi-Category) Quotes](https://sembark.com/travel-software/docs/multi-option-quotes.md)
* [Flights in Quotes](https://sembark.com/travel-software/docs/flights.md)
* [Quote PDF and Email Template Customization](https://sembark.com/travel-software/docs/quote-templates.md)
* [Quote Suggestions and Reusing Quotes](https://sembark.com/travel-software/docs/quote-suggestions.md)

### Hotel Bookings

* [Hotel Bookings](https://sembark.com/travel-software/docs/hotel-bookings-overview.md)
* [Update Status of a Hotel booking](https://sembark.com/travel-software/docs/hotel-booking-update-status.md)
* [Hotel Booking Vouchers](https://sembark.com/travel-software/docs/hotel-booking-vouchers.md)
* [Hotel Booking Enquiry Emails and WhatsApp](https://sembark.com/travel-software/docs/hotel-booking-enquiries.md)
* [Hotel Changes, Replacements and Drops](https://sembark.com/travel-software/docs/hotel-booking-changes.md)
* [Self-Booked Accommodation Details](https://sembark.com/travel-software/docs/self-booked-accommodations.md)
* [Hotel Check-Ins and Check-Outs](https://sembark.com/travel-software/docs/hotel-check-ins-and-outs.md)

### Tour Operations

* [Cab Schedules](https://sembark.com/travel-software/docs/cab-schedules-overview.md)
* [Assign Service Provider for Cab Schedules](https://sembark.com/travel-software/docs/cab-schedule-assign-service-providers.md)
* [Operational Bookings and Tour Operations Calendar](https://sembark.com/travel-software/docs/operational-bookings.md)
* [Share Transfer and Activity Details](https://sembark.com/travel-software/docs/share-operational-services.md)
* [Trip Vouchers](https://sembark.com/travel-software/docs/trip-vouchers.md)
* [Activity and Ticket Bookings](https://sembark.com/travel-software/docs/activity-bookings.md)
* [Travel Activity Vouchers](https://sembark.com/travel-software/docs/activity-vouchers.md)

### Accounting

* [Accounting](https://sembark.com/travel-software/docs/accounting-overview.md)
* [Create New Account](https://sembark.com/travel-software/docs/create-accounting-account.md)
* [Proforma Invoices](https://sembark.com/travel-software/docs/proforma-invoices.md)
* [Incoming Payments and Instalments](https://sembark.com/travel-software/docs/incoming-payments.md)
* [Payment Gateway — Automated Collections with Payments by Sembark](https://sembark.com/travel-software/docs/payment-gateway.md)
* [Outgoing Payments to Suppliers](https://sembark.com/travel-software/docs/outgoing-payments.md)
* [Payment Receipts](https://sembark.com/travel-software/docs/payment-receipts.md)
* [Supplier and Customer Payment Preferences](https://sembark.com/travel-software/docs/payment-preferences.md)
* [Accounting Ledgers, Downloads and Account Tools](https://sembark.com/travel-software/docs/accounting-ledgers-and-downloads.md)

### Organization Settings

* [Contact and Billing Addresses](https://sembark.com/travel-software/docs/contact-and-billing-addresses.md)
* [Bank Accounts](https://sembark.com/travel-software/docs/bank-accounts.md)
* [Multi-Branding](https://sembark.com/travel-software/docs/multi-branding.md)
* [Users, Roles and Teams](https://sembark.com/travel-software/docs/users-and-teams.md)
* [Lead Integrations](https://sembark.com/travel-software/docs/integrations.md)
* [Terms and Conditions Management](https://sembark.com/travel-software/docs/terms-and-conditions.md)
* [Currencies, Exchange Rates and Tax Types](https://sembark.com/travel-software/docs/currencies-and-taxes.md)
* [Notify — Automated Customer Communication](https://sembark.com/travel-software/docs/notify-automated-communication.md)

### Master Data

* [Trip Destinations](https://sembark.com/travel-software/docs/trip-destinations.md)
* [Hotels Master Data](https://sembark.com/travel-software/docs/hotels-master-data.md)
* [Transport Services and Cab Types](https://sembark.com/travel-software/docs/transport-services-master-data.md)
* [Travel Activities and Tickets](https://sembark.com/travel-software/docs/travel-activities-master-data.md)
* [Unified Suppliers Management](https://sembark.com/travel-software/docs/suppliers.md)
* [Supplier Rates, Seasons and Contract Uploads](https://sembark.com/travel-software/docs/rates-and-seasons.md)
* [Trip Sources (B2B Agents and Channels)](https://sembark.com/travel-software/docs/trip-sources.md)
* [Itineraries (Day-Wise Templates)](https://sembark.com/travel-software/docs/itineraries.md)

### Reports

* [Sales and Lead Reports](https://sembark.com/travel-software/docs/sales-reports.md)
* [Profit, Check-In and Checkout Reports](https://sembark.com/travel-software/docs/profit-and-checkout-reports.md)
* [Operational and Hotel Reports](https://sembark.com/travel-software/docs/operational-reports.md)

### Troubleshooting

* [Network Error](https://sembark.com/travel-software/docs/network-error.md)
* [Software Updates, Sessions and Timezone Issues](https://sembark.com/travel-software/docs/software-updates-and-sessions.md)