---
title: Quote PDF and Email Template Customization | Documentation
description: Customize fonts, sections, branding, greetings and layout of your Quote PDFs and Emails
---

# Quote PDF and Email Template Customization

Customize fonts, sections, branding, greetings and layout of your Quote PDFs and Emails

Admins can fully customize how shared quotes look. Templates are managed from **Top Navigation > User Icon > Organizations > Repository > Templates**. Changes apply to Quote PDFs and Quote Emails, with live previews for many settings.

## Fonts and Appearance

- Choose font families for **Body Text**, **Headings** and **Section Headings**. Available options include Inter, Montserrat, Roboto, Playfair Display, Work Sans, Syne, Nunito, Cormorant Garamond, Jost, Outfit, Lora and more.
- Customize page border styles (8 options) with per-direction width, section title background colors and borders.
- Set the PDF background color (a light brand shade) with opacity control.
- Your brand color theme from the Business Profile is applied to headers and section highlights.
- Control the watermark (brand name + trip ID) opacity for all generated PDFs; set it to zero to remove it.

## Sections — Show, Hide and Reorder

You can control the visibility and order of PDF sections:

- Total Price, Flights, Hotels, Transfer & Activity, Day Wise Itinerary, Important Notes, Inclusions & Exclusions
- Package Overview layout: _Label & Value_ or _Table View_
- Hotels: multiple card styles; customizable section title
- Day Wise Itinerary: _Stacked_ or _Side-by-Side_ layouts with image positioning
- Quoted Price sections can be reordered, with option-wise pricing display
- Customize section titles for Inclusions and Exclusions, Terms & Conditions and Transportation
- Organize inclusions/exclusions under category headings — categories appear in PDF, email, WhatsApp and trip vouchers

## Prices

- **Hide Prices** — generate quotation PDFs without pricing. Enable at template level with a per-PDF override checkbox.
- **Component-wise totals** — display subtotals after each component (Hotels, Transport, Activities, Flights, Other Inclusions) instead of only the grand total.

## Greetings and Notes

- Set custom greeting messages with rich-text formatting and placeholders such as `CUSTOMER_NAME` and `BRAND_NAME`.
- Add **Important Notes** to quotations with markdown formatting; they are visible in the Quote Email and can be reordered.
- Attach customer remarks with categories, shared in WhatsApp, Email and PDF.

## Destination Images and Branding Pages

- Upload a full-page portrait destination image with an optional dark/light overlay showing guest details, start date and duration.
- Add a full-page customer testimonials or branding page per destination, automatically included at the end of the Quote PDF.
- Upload brand header and footer banner images used in Quote, Hotel Voucher and Trip Voucher PDFs.
- Customize the Sales Representative title (default: "Your Holiday Consultant") or remove it. Salesperson contact numbers (set by Admins on the Users page) appear in the PDF footer.

## Branded and Non-Branded PDFs

For B2B sharing, generate **non-branded PDFs** without header, footer, greetings and salesperson details. Upload separate non-branded header/footer/destination images and enable non-branded generation per trip source (B2B, B2C or both) in the template settings.

## Word Document Download

Quote content can also be downloaded as an editable MS Word document (.docx) alongside PDF — useful for B2B partners who re-brand quotes. See [Share Quote](https://sembark.com/travel-software/docs/share-quote.md).

## Docs Navigation

Current page: [Quote PDF and Email Template Customization](https://sembark.com/travel-software/docs/quote-templates.md)

### Getting Started

* [Getting Started with Sembark](https://sembark.com/travel-software/docs/getting-started.md)
* [Login into Sembark](https://sembark.com/travel-software/docs/login.md)
* [Reset Password](https://sembark.com/travel-software/docs/reset-password.md)
* [Passwordless Login with Passkeys](https://sembark.com/travel-software/docs/passwordless-login.md)
* [Two-Factor Authentication](https://sembark.com/travel-software/docs/two-factor-authentication.md)
* [Account Security and Password Policies](https://sembark.com/travel-software/docs/account-security.md)
* [Dashboard, Notifications and Global Search](https://sembark.com/travel-software/docs/dashboard-and-notifications.md)

### Queries

* [Queries](https://sembark.com/travel-software/docs/queries-overview.md)
* [Add New Query](https://sembark.com/travel-software/docs/add-a-query.md)
* [Query Details](https://sembark.com/travel-software/docs/query-details.md)
* [Follow-ups and Tags on queries](https://sembark.com/travel-software/docs/query-followups.md)
* [Conversion](https://sembark.com/travel-software/docs/query-conversion.md)
* [Query Cancellation](https://sembark.com/travel-software/docs/query-cancellation.md)
* [Trip Plan Requests (Integrated Leads)](https://sembark.com/travel-software/docs/trip-plan-requests.md)
* [Tasks and Comments](https://sembark.com/travel-software/docs/tasks-and-comments.md)
* [Guests and Tourist Management](https://sembark.com/travel-software/docs/guests-and-tourists.md)
* [Trip Holding, Locking and Data Archival](https://sembark.com/travel-software/docs/trip-holding-and-locking.md)

### Quotes

* [Quotes](https://sembark.com/travel-software/docs/quotes-overview.md)
* [Create New Quote](https://sembark.com/travel-software/docs/create-quote.md)
* [Share Quote](https://sembark.com/travel-software/docs/share-quote.md)
* [Update Quote](https://sembark.com/travel-software/docs/update-quote.md)
* [Quote Pricing, Markup and Taxes](https://sembark.com/travel-software/docs/quote-pricing.md)
* [Multi-Option (Multi-Category) Quotes](https://sembark.com/travel-software/docs/multi-option-quotes.md)
* [Flights in Quotes](https://sembark.com/travel-software/docs/flights.md)
* [Quote PDF and Email Template Customization](https://sembark.com/travel-software/docs/quote-templates.md)
* [Quote Suggestions and Reusing Quotes](https://sembark.com/travel-software/docs/quote-suggestions.md)

### Hotel Bookings

* [Hotel Bookings](https://sembark.com/travel-software/docs/hotel-bookings-overview.md)
* [Update Status of a Hotel booking](https://sembark.com/travel-software/docs/hotel-booking-update-status.md)
* [Hotel Booking Vouchers](https://sembark.com/travel-software/docs/hotel-booking-vouchers.md)
* [Hotel Booking Enquiry Emails and WhatsApp](https://sembark.com/travel-software/docs/hotel-booking-enquiries.md)
* [Hotel Changes, Replacements and Drops](https://sembark.com/travel-software/docs/hotel-booking-changes.md)
* [Self-Booked Accommodation Details](https://sembark.com/travel-software/docs/self-booked-accommodations.md)
* [Hotel Check-Ins and Check-Outs](https://sembark.com/travel-software/docs/hotel-check-ins-and-outs.md)

### Tour Operations

* [Cab Schedules](https://sembark.com/travel-software/docs/cab-schedules-overview.md)
* [Assign Service Provider for Cab Schedules](https://sembark.com/travel-software/docs/cab-schedule-assign-service-providers.md)
* [Operational Bookings and Tour Operations Calendar](https://sembark.com/travel-software/docs/operational-bookings.md)
* [Share Transfer and Activity Details](https://sembark.com/travel-software/docs/share-operational-services.md)
* [Trip Vouchers](https://sembark.com/travel-software/docs/trip-vouchers.md)
* [Activity and Ticket Bookings](https://sembark.com/travel-software/docs/activity-bookings.md)
* [Travel Activity Vouchers](https://sembark.com/travel-software/docs/activity-vouchers.md)

### Accounting

* [Accounting](https://sembark.com/travel-software/docs/accounting-overview.md)
* [Create New Account](https://sembark.com/travel-software/docs/create-accounting-account.md)
* [Proforma Invoices](https://sembark.com/travel-software/docs/proforma-invoices.md)
* [Incoming Payments and Instalments](https://sembark.com/travel-software/docs/incoming-payments.md)
* [Payment Gateway — Automated Collections with Payments by Sembark](https://sembark.com/travel-software/docs/payment-gateway.md)
* [Outgoing Payments to Suppliers](https://sembark.com/travel-software/docs/outgoing-payments.md)
* [Payment Receipts](https://sembark.com/travel-software/docs/payment-receipts.md)
* [Supplier and Customer Payment Preferences](https://sembark.com/travel-software/docs/payment-preferences.md)
* [Accounting Ledgers, Downloads and Account Tools](https://sembark.com/travel-software/docs/accounting-ledgers-and-downloads.md)

### Organization Settings

* [Contact and Billing Addresses](https://sembark.com/travel-software/docs/contact-and-billing-addresses.md)
* [Bank Accounts](https://sembark.com/travel-software/docs/bank-accounts.md)
* [Multi-Branding](https://sembark.com/travel-software/docs/multi-branding.md)
* [Users, Roles and Teams](https://sembark.com/travel-software/docs/users-and-teams.md)
* [Lead Integrations](https://sembark.com/travel-software/docs/integrations.md)
* [Terms and Conditions Management](https://sembark.com/travel-software/docs/terms-and-conditions.md)
* [Currencies, Exchange Rates and Tax Types](https://sembark.com/travel-software/docs/currencies-and-taxes.md)
* [Notify — Automated Customer Communication](https://sembark.com/travel-software/docs/notify-automated-communication.md)

### Master Data

* [Trip Destinations](https://sembark.com/travel-software/docs/trip-destinations.md)
* [Hotels Master Data](https://sembark.com/travel-software/docs/hotels-master-data.md)
* [Transport Services and Cab Types](https://sembark.com/travel-software/docs/transport-services-master-data.md)
* [Travel Activities and Tickets](https://sembark.com/travel-software/docs/travel-activities-master-data.md)
* [Unified Suppliers Management](https://sembark.com/travel-software/docs/suppliers.md)
* [Supplier Rates, Seasons and Contract Uploads](https://sembark.com/travel-software/docs/rates-and-seasons.md)
* [Trip Sources (B2B Agents and Channels)](https://sembark.com/travel-software/docs/trip-sources.md)
* [Itineraries (Day-Wise Templates)](https://sembark.com/travel-software/docs/itineraries.md)

### Reports

* [Sales and Lead Reports](https://sembark.com/travel-software/docs/sales-reports.md)
* [Profit, Check-In and Checkout Reports](https://sembark.com/travel-software/docs/profit-and-checkout-reports.md)
* [Operational and Hotel Reports](https://sembark.com/travel-software/docs/operational-reports.md)

### Troubleshooting

* [Network Error](https://sembark.com/travel-software/docs/network-error.md)
* [Software Updates, Sessions and Timezone Issues](https://sembark.com/travel-software/docs/software-updates-and-sessions.md)