---
title: TeleCalling - Call Logs, Click to Call and Leads from Calls | Documentation
description: Connect Tata Tele Business to log every call with recordings, create leads from incoming calls and call customers with one click
---

# TeleCalling - Call Logs, Click to Call and Leads from Calls

Connect Tata Tele Business to log every call with recordings, create leads from incoming calls and call customers with one click

TeleCalling connects your cloud telephony account to Sembark. Every incoming call becomes a lead, every call is logged against the right lead, trip or trip source with its recording, and your team can call customers with a single click from the dashboard.

::: info Add-On Solution

TeleCalling is an add-on and needs to be enabled for your organization. Visit the [Dial to Deal page](https://sembark.com/travel-software/add-on/dial-to-deal/) for details, or reach out to your account manager. **Tata Tele Business (Smartflo)** is the supported provider today.

:::
          

## Connect Tata Tele Business

1. Go to **Organization > Settings > Integrations** and click **New Integration**.
2. Under **Telecalling integrations**, pick **Tata Tele Business**.
3. Enter the **Login ID** and **Password** of your Tata Tele Business account.
4. Enter a **Name** (e.g. "Tata Tele Head Office") and a **Description**. The name is used as the **Trip Source** of leads created from calls.
5. Click **Save Details**.

![Image for Connect Tata Tele Business](https://sembark.com/assets/images/uploads/doc-tata-telecalling-image-for-connect-tata-tele-business.jpg)

Next, add the webhooks in Tata Tele so calls reach Sembark: the integration page shows the **Webhook URL** and **X-Api-Key** to copy, with a step-by-step guide. The full walkthrough is in the [Tata Tele Business integration guide](https://sembark.com/travel-software/integrations/tata-tele-business-telecalling-integration/).

Setting up the integration needs the **Manage Integrations** permission.

### Link Your Team's Phone Numbers

Sembark matches calls to your users by phone number. For each user who takes or makes calls, add the number they use in Tata Tele (their agent's "follow me" number) to their **Contact Number(s)** in [Users and Teams](https://sembark.com/travel-software/docs/users-and-teams.md). No other mapping is needed.

### Update Credentials, Pause or Delete

From the integration's **⋮** menu, click **Edit** to update the Login ID and Password, or **Pause**, **Resume** and **Delete** the integration. A paused integration ignores incoming calls.

If Tata Tele stops accepting the saved credentials (for example after a password change), owners and users with Manage Integrations receive an email titled "Action Required: … Credentials Expired". Update the credentials to resume the integration.

## Leads from Incoming Calls

Every new incoming call creates a [Trip Plan Request](https://sembark.com/travel-software/docs/trip-plan-requests.md) with the caller's phone number. The integration's name is set as the trip source, and the agent and the number the customer dialled are saved on the lead.

* **Answered call** — the user whose number matches the answering agent is added as the lead's owner and notified.
* **Missed call** — the lead goes through your usual lead assignment.

Outgoing calls never create leads.

![Image for Leads from Incoming Calls](https://sembark.com/assets/images/uploads/doc-tata-telecalling-image-for-leads-from-incoming-calls.jpg)

### Past Interactions

A repeat caller creates a new lead for each call. To see earlier calls from the same number, click the interactions icon on the lead in the Trip Plan Requests list and open the **Calls** tab of **Past Interactions**. The current call is highlighted.

### Converting a Call Lead

When a lead from a call is converted, its call logs move to the trip. If trips already exist for the same phone number, the conversion dialog offers **Link to Existing Trip** — attach the request to that trip instead of creating a new one — or **Create New Lead**. See [Query Conversion](https://sembark.com/travel-software/docs/query-conversion.md).

## Click to Call

Click the phone icon next to a phone number to call the customer. It appears on:

* the Trip Plan Requests list,
* trip details (guest and trip source contact numbers),
* trip source details (contact numbers),
* call logs (to call back).

Confirm the number in the **Confirm Call** dialog and click **Call**. Tata Tele rings your phone first, then connects the customer. The call is logged on the lead, trip or trip source you called from, and the activity log records it.

![Image for Click to Call](https://sembark.com/assets/images/uploads/doc-tata-telecalling-image-for-click-to-call.jpg)

If the button is disabled, your account has no phone number that matches a Tata Tele agent — add your number to your profile.

## Call Logs

Calls are listed in three places:

* **Trips > Call Logs** — all calls.
* A trip's **Call Logs** tab — calls for that trip.
* A trip source's **Calls** tab — calls on its trips, calls made from the trip source, and calls from its contacts' numbers.

  ![Image for Call Logs](https://sembark.com/assets/images/uploads/doc-tata-telecalling-image-for-call-logs.jpg)

> Each call shows:

* **Guest** — the integration, call direction (incoming or outgoing), the customer's name and number, a call-back button, and the date and time.
* **Call Recording** — play the recording in the browser. Missed calls show **Missed Call** or **Outbound - Missed Call**.
* **Agent** — the agent's name and number.
* **For** — the trip, trip plan request or trip source the call belongs to. For a trip plan request, **Create New Query** creates a new query from the call.

Missed incoming calls are highlighted in red and missed outgoing calls in amber.

### Filters

Search by phone number, and filter by **Agent**, **Call Direction** (In-bound or Out-bound), **Call Made At** (Today, Yesterday, This Month, Last Month or a date range), **For** (Trips or Trip Plan Requests), and **Missed calls only**.

### Who Can See Call Logs

* Users who can manage trip plan requests (admins and sales heads) see every call.
* Salespersons see calls they took or made — matched by their phone number — and all calls on a trip's **Call Logs** tab.

::: note Phone numbers

Phone numbers are matched after removing spaces, symbols, leading zeros and the Indian country code (+91). Save your team's numbers in the same format they have in Tata Tele.

:::

## Docs Navigation

Current page: [TeleCalling - Call Logs, Click to Call and Leads from Calls](https://sembark.com/travel-software/docs/telecalling.md)

### Getting Started

* [Getting Started with Sembark](https://sembark.com/travel-software/docs/getting-started.md)
* [Login to Sembark](https://sembark.com/travel-software/docs/login.md)
* [Reset Password](https://sembark.com/travel-software/docs/reset-password.md)
* [Passwordless Login with Passkeys](https://sembark.com/travel-software/docs/passwordless-login.md)
* [Two-Factor Authentication](https://sembark.com/travel-software/docs/two-factor-authentication.md)
* [Account Security and Password Policies](https://sembark.com/travel-software/docs/account-security.md)
* [Dashboard and Global Search](https://sembark.com/travel-software/docs/dashboard-and-notifications.md)
* [Smart Push Notifications for Desktop and Mobile](https://sembark.com/travel-software/docs/smart-push-notifications-for-desktop-and-mobile.md)

### Queries

* [Queries](https://sembark.com/travel-software/docs/queries-overview.md)
* [Add New Query](https://sembark.com/travel-software/docs/add-a-query.md)
* [Query Details](https://sembark.com/travel-software/docs/query-details.md)
* [Follow-ups and Tags on queries](https://sembark.com/travel-software/docs/query-followups.md)
* [Conversion](https://sembark.com/travel-software/docs/query-conversion.md)
* [Query Cancellation](https://sembark.com/travel-software/docs/query-cancellation.md)
* [Trip Plan Requests (Integrated Leads)](https://sembark.com/travel-software/docs/trip-plan-requests.md)
* [Tasks and Comments](https://sembark.com/travel-software/docs/tasks-and-comments.md)
* [Guests and Tourist Management](https://sembark.com/travel-software/docs/guests-and-tourists.md)
* [Trip Holding, Locking and Data Archival](https://sembark.com/travel-software/docs/trip-holding-and-locking.md)

### Quotes

* [Quotes](https://sembark.com/travel-software/docs/quotes-overview.md)
* [Create New Quote](https://sembark.com/travel-software/docs/create-quote.md)
* [Share Quote](https://sembark.com/travel-software/docs/share-quote.md)
* [Update Quote](https://sembark.com/travel-software/docs/update-quote.md)
* [Quote Pricing, Markup and Taxes](https://sembark.com/travel-software/docs/quote-pricing.md)
* [Multi-Option (Multi-Category) Quotes](https://sembark.com/travel-software/docs/multi-option-quotes.md)
* [Flights in Quotes](https://sembark.com/travel-software/docs/flights.md)
* [Quote PDF and Email Template Customization](https://sembark.com/travel-software/docs/quote-templates.md)
* [Quote Suggestions and Reusing Quotes](https://sembark.com/travel-software/docs/quote-suggestions.md)

### Hotel Bookings

* [Hotel Bookings](https://sembark.com/travel-software/docs/hotel-bookings-overview.md)
* [Update Status of a Hotel booking](https://sembark.com/travel-software/docs/hotel-booking-update-status.md)
* [Hotel Booking Vouchers](https://sembark.com/travel-software/docs/hotel-booking-vouchers.md)
* [Hotel Booking Enquiry Emails and WhatsApp](https://sembark.com/travel-software/docs/hotel-booking-enquiries.md)
* [Hotel Changes, Replacements and Drops](https://sembark.com/travel-software/docs/hotel-booking-changes.md)
* [Self-Booked Accommodation Details](https://sembark.com/travel-software/docs/self-booked-accommodations.md)
* [Hotel Check-Ins and Check-Outs](https://sembark.com/travel-software/docs/hotel-check-ins-and-outs.md)

### Tour Operations

* [Cab Schedules](https://sembark.com/travel-software/docs/cab-schedules-overview.md)
* [Assign Service Provider for Cab Schedules](https://sembark.com/travel-software/docs/cab-schedule-assign-service-providers.md)
* [Operational Bookings and Tour Operations Calendar](https://sembark.com/travel-software/docs/operational-bookings.md)
* [Share Transfer and Activity Details](https://sembark.com/travel-software/docs/share-operational-services.md)
* [Trip Vouchers](https://sembark.com/travel-software/docs/trip-vouchers.md)
* [Activity and Ticket Bookings](https://sembark.com/travel-software/docs/activity-bookings.md)
* [Travel Activity Vouchers](https://sembark.com/travel-software/docs/activity-vouchers.md)

### Accounting

* [Accounting](https://sembark.com/travel-software/docs/accounting-overview.md)
* [Create New Account](https://sembark.com/travel-software/docs/create-accounting-account.md)
* [Proforma Invoices](https://sembark.com/travel-software/docs/proforma-invoices.md)
* [Incoming Payments and Instalments](https://sembark.com/travel-software/docs/incoming-payments.md)
* [Payment Gateway — Automated Collections with Payments by Sembark](https://sembark.com/travel-software/docs/payment-gateway.md)
* [Outgoing Payments to Suppliers](https://sembark.com/travel-software/docs/outgoing-payments.md)
* [Payment Receipts](https://sembark.com/travel-software/docs/payment-receipts.md)
* [Supplier and Customer Payment Preferences](https://sembark.com/travel-software/docs/payment-preferences.md)
* [Accounting Ledgers, Downloads and Account Tools](https://sembark.com/travel-software/docs/accounting-ledgers-and-downloads.md)

### Organization Settings

* [Contact and Billing Addresses](https://sembark.com/travel-software/docs/contact-and-billing-addresses.md)
* [Bank Accounts](https://sembark.com/travel-software/docs/bank-accounts.md)
* [Multi-Branding](https://sembark.com/travel-software/docs/multi-branding.md)
* [Users, Roles and Teams](https://sembark.com/travel-software/docs/users-and-teams.md)
* [Lead Integrations](https://sembark.com/travel-software/docs/integrations.md)
* [Terms and Conditions Management](https://sembark.com/travel-software/docs/terms-and-conditions.md)
* [Currencies, Exchange Rates and Tax Types](https://sembark.com/travel-software/docs/currencies-and-taxes.md)
* [WhatsApp Integration - Inbox, Templates, Forms and Quick Sends](https://sembark.com/travel-software/docs/whatsapp-integration.md)
* [TeleCalling - Call Logs, Click to Call and Leads from Calls](https://sembark.com/travel-software/docs/telecalling.md)
* [Automations — Automated WhatsApp Messages and Tasks](https://sembark.com/travel-software/docs/automations.md)

### Master Data

* [Trip Destinations](https://sembark.com/travel-software/docs/trip-destinations.md)
* [Hotels Master Data](https://sembark.com/travel-software/docs/hotels-master-data.md)
* [Transport Services and Cab Types](https://sembark.com/travel-software/docs/transport-services-master-data.md)
* [Travel Activities and Tickets](https://sembark.com/travel-software/docs/travel-activities-master-data.md)
* [Unified Suppliers Management](https://sembark.com/travel-software/docs/suppliers.md)
* [Supplier Rates, Seasons and Contract Uploads](https://sembark.com/travel-software/docs/rates-and-seasons.md)
* [Trip Sources (B2B Agents and Channels)](https://sembark.com/travel-software/docs/trip-sources.md)
* [Itineraries (Day-Wise Templates)](https://sembark.com/travel-software/docs/itineraries.md)

### Reports

* [Sales and Lead Reports](https://sembark.com/travel-software/docs/sales-reports.md)
* [Profit, Check-In and Checkout Reports](https://sembark.com/travel-software/docs/profit-and-checkout-reports.md)
* [Operational and Hotel Reports](https://sembark.com/travel-software/docs/operational-reports.md)

### Troubleshooting

* [Network Error](https://sembark.com/travel-software/docs/network-error.md)
* [Software Updates, Sessions and Timezone Issues](https://sembark.com/travel-software/docs/software-updates-and-sessions.md)