--- title: Why doesn't a Trip ID appear in Global Search or Trip Management? | FAQs description: Trips that ended more than a year ago move to the Archived section. Enable Show Archived Trips to find them via global search or the trip filter. --- # Why doesn't a Trip ID appear in Global Search or Trip Management? This usually means the trip date ended more than a year ago. Once a trip ends and more than a year has passed, the system automatically moves the related query to the [**Archived**](https://sembark.com/travel-software/docs/trip-holding-and-locking.md) section. You can still find it: in the global search or on the trip filter page, tick the **Show Archived Trips** checkbox and the query will appear. **Related documentation** - [Trip Holding, Locking and Data Archival](https://sembark.com/travel-software/docs/trip-holding-and-locking.md) - [Dashboard, Notifications and Global Search](https://sembark.com/travel-software/docs/dashboard-and-notifications.md) ## FAQs Current page: [Why doesn't a Trip ID appear in Global Search or Trip Management?](https://sembark.com/travel-software/faqs/trip-id-not-in-global-search.md) ### Accounting * [How do I add GST details for a client?](https://sembark.com/travel-software/faqs/add-client-gst-details.md) * [Why don't my added bank accounts show in the Credit Account?](https://sembark.com/travel-software/faqs/bank-accounts-not-in-credit-account.md) * [Why can't I revert some logged payments?](https://sembark.com/travel-software/faqs/cannot-revert-logged-payments.md) * [Why is the customer's credit account missing when I log a payment?](https://sembark.com/travel-software/faqs/credit-account-missing-when-logging-payment.md) * [How do I download account statements for Tally or my CA?](https://sembark.com/travel-software/faqs/download-account-statements.md) * [How do I download the tourists report?](https://sembark.com/travel-software/faqs/download-tourists-report.md) * [How do I drop a trip when supplier payments are already paid and non-refundable?](https://sembark.com/travel-software/faqs/drop-trip-with-paid-non-refundable-bookings.md) * [Why is the profit report showing incorrectly?](https://sembark.com/travel-software/faqs/profit-report-incorrect.md) * [Can I receive payments in two different currencies for one package?](https://sembark.com/travel-software/faqs/receive-payments-in-two-currencies.md) * [How do I record credit card expenses in the software?](https://sembark.com/travel-software/faqs/record-credit-card-expenses.md) * [Why isn't the refund installment showing after I dropped a booked hotel?](https://sembark.com/travel-software/faqs/refund-installment-not-showing-after-drop.md) * [An activity was cancelled — do I need to create a refund installment?](https://sembark.com/travel-software/faqs/refund-installment-for-cancelled-activity.md) * [How do I remove the "including/excluding GST" label from a package?](https://sembark.com/travel-software/faqs/remove-gst-label.md) * [How do I cancel a hotel refund installment that was already paid?](https://sembark.com/travel-software/faqs/revert-paid-hotel-refund-installment.md) * [How do I add separate prices for hotels, land and activities in a Proforma Invoice?](https://sembark.com/travel-software/faqs/separate-prices-proforma-invoice.md) ### Admin * [How do I delete a user?](https://sembark.com/travel-software/faqs/delete-a-user.md) * [How do I download or export the leads report?](https://sembark.com/travel-software/faqs/download-leads-report.md) * [How do I download the tourists report?](https://sembark.com/travel-software/faqs/download-tourists-report.md) * [Is there a dark mode?](https://sembark.com/travel-software/faqs/enable-dark-mode.md) * [How do we control user login access with two-factor authentication?](https://sembark.com/travel-software/faqs/enable-two-factor-authentication.md) * [Why does a new user's registration link open my account instead of the Create Password page?](https://sembark.com/travel-software/faqs/invite-link-opens-wrong-account.md) * [How do I reassign leads or trips when a team member leaves?](https://sembark.com/travel-software/faqs/reassign-trips-when-member-leaves.md) * [How do I separate domestic and international members so they can't see each other's data?](https://sembark.com/travel-software/faqs/separate-domestic-international-teams.md) * [How do I track which sales team members have converted trips?](https://sembark.com/travel-software/faqs/track-converted-trips-by-salesperson.md) * [How do I update a user's email address?](https://sembark.com/travel-software/faqs/update-user-email.md) * [Why can't a user see a trip's destination?](https://sembark.com/travel-software/faqs/user-cannot-see-trip-destination.md) ### Data Management * [How do I add visa services?](https://sembark.com/travel-software/faqs/add-visa-services.md) * [How do I manage group activity tickets?](https://sembark.com/travel-software/faqs/manage-group-activity-tickets.md) * [How do I manage group cost in the activity sheet?](https://sembark.com/travel-software/faqs/manage-group-cost-activity-sheet.md) * [How do I manage room inventory in the hotel sheet?](https://sembark.com/travel-software/faqs/manage-room-inventory-hotel-sheet.md) * [How do I manage separate prices for the Sales and Operations teams?](https://sembark.com/travel-software/faqs/manage-sales-and-ops-prices.md) * [How do I manage rates for two transport vendors?](https://sembark.com/travel-software/faqs/manage-two-transport-vendor-rates.md) * [How do I manage weekday and weekend rates in the hotel template?](https://sembark.com/travel-software/faqs/manage-weekday-weekend-rates.md) ### General * [Do I need to install any new Software](https://sembark.com/travel-software/faqs/do-i-need-to-install-any-new-software.md) * [Who can use Sembark Software](https://sembark.com/travel-software/faqs/who-can-use-sembark-software.md) * [Will my data be safe and backed up in Sembark](https://sembark.com/travel-software/faqs/will-my-data-be-safe-and-backed-up-in-sembark.md) ### Login * [Why does login say my account is disabled?](https://sembark.com/travel-software/faqs/account-disabled-on-login.md) * [How do we control user login access with two-factor authentication?](https://sembark.com/travel-software/faqs/enable-two-factor-authentication.md) * [Why does login show an Invalid Credentials error?](https://sembark.com/travel-software/faqs/invalid-credentials-error.md) * [Why am I unable to log in to Sembark?](https://sembark.com/travel-software/faqs/unable-to-log-in.md) ### Operations * [How do I add my payment QR code for clients?](https://sembark.com/travel-software/faqs/add-payment-qr-code.md) * [How do I delete a cab type?](https://sembark.com/travel-software/faqs/archive-a-cab-type.md) * [How do I check all arrivals and departures for today or tomorrow?](https://sembark.com/travel-software/faqs/check-arrivals-and-departures.md) ### Reservation * [How do I add early check-in to a hotel?](https://sembark.com/travel-software/faqs/add-early-check-in.md) * [How do I add a hotel's full address and website link?](https://sembark.com/travel-software/faqs/add-hotel-address-and-website.md) * [How do I change a meal plan description?](https://sembark.com/travel-software/faqs/change-meal-plan-description.md) * [How do I drop a hotel booking?](https://sembark.com/travel-software/faqs/drop-a-hotel-booking.md) * [How do I drop or cancel a trip?](https://sembark.com/travel-software/faqs/drop-a-trip.md) * [How do I drop a trip that is in the On Hold stage?](https://sembark.com/travel-software/faqs/drop-trip-on-hold.md) * [How do I edit a hotel voucher after it has been generated?](https://sembark.com/travel-software/faqs/edit-generated-hotel-voucher.md) * [The hotel booking price and installments have changed — why?](https://sembark.com/travel-software/faqs/hotel-price-installments-changed.md) * [How can I remove duplicate hotels?](https://sembark.com/travel-software/faqs/merge-duplicate-hotels.md) * [Why isn't the refund installment showing after I dropped a booked hotel?](https://sembark.com/travel-software/faqs/refund-installment-not-showing-after-drop.md) * [How do I cancel a hotel refund installment that was already paid?](https://sembark.com/travel-software/faqs/revert-paid-hotel-refund-installment.md) ### Sales * [How do I add early check-in to a hotel?](https://sembark.com/travel-software/faqs/add-early-check-in.md) * [How do I add FOC (free of cost) to a quote?](https://sembark.com/travel-software/faqs/add-foc.md) * [How can I add multiple contact names under the same B2B company?](https://sembark.com/travel-software/faqs/add-multiple-contacts-b2b-company.md) * [Why won't the Booking Confirmation Voucher download?](https://sembark.com/travel-software/faqs/booking-voucher-not-downloading.md) * [How can I change the child age limit for a destination?](https://sembark.com/travel-software/faqs/change-child-age-limit.md) * [How do I change the currency when I enter a price manually?](https://sembark.com/travel-software/faqs/change-currency-manual-price.md) * [How do I change the Section Title and Itinerary Section Title in the Quote PDF?](https://sembark.com/travel-software/faqs/change-quote-pdf-section-titles.md) * [How do I create a combined package for two destinations?](https://sembark.com/travel-software/faqs/combined-package-two-destinations.md) * [How do I convert amounts from IDR to USD in the rate sheet?](https://sembark.com/travel-software/faqs/convert-idr-to-usd-in-sheet.md) * [How do I offer both double and single occupancy rooms for the same hotel?](https://sembark.com/travel-software/faqs/double-and-single-occupancy-rooms.md) * [How do I drop a past trip?](https://sembark.com/travel-software/faqs/drop-a-past-trip.md) * [How do I drop a trip that is in the On Hold stage?](https://sembark.com/travel-software/faqs/drop-trip-on-hold.md) * [How do I drop a trip when supplier payments are already paid and non-refundable?](https://sembark.com/travel-software/faqs/drop-trip-with-paid-non-refundable-bookings.md) * [Where do I enter the price for a DMC package with multiple pricing options?](https://sembark.com/travel-software/faqs/enter-dmc-package-pricing-options.md) * [Why don't the flight details appear in the quote?](https://sembark.com/travel-software/faqs/flight-not-showing-in-quote.md) * [Why didn't I get an email for a follow-up scheduled 15 minutes from now?](https://sembark.com/travel-software/faqs/follow-up-email-not-received.md) * [Why doesn't Global Search show the guest's name?](https://sembark.com/travel-software/faqs/global-search-not-showing-guest.md) * [How do I handle supplementary costs that are not included in the package?](https://sembark.com/travel-software/faqs/handle-supplementary-costs.md) * [Why don't hotel prices appear in the advanced filter when creating a quote?](https://sembark.com/travel-software/faqs/hotel-prices-missing-advanced-filter.md) * [Why isn't the day-wise itinerary showing after I save the quote?](https://sembark.com/travel-software/faqs/itinerary-not-showing-after-save.md) * [Why is no duplicate warning shown when I add an existing contact number?](https://sembark.com/travel-software/faqs/no-duplicate-warning-existing-contact.md) * [How do I remove duplicate Trip Sources?](https://sembark.com/travel-software/faqs/merge-duplicate-trip-sources.md) * [The client's package is 8 nights but I only provide 5 nights of services — how do I manage this?](https://sembark.com/travel-software/faqs/partial-service-nights.md) * [How can I reactivate a cancelled trip?](https://sembark.com/travel-software/faqs/reactivate-a-cancelled-trip.md) * [The quote PDF won't download on mobile — what can I do?](https://sembark.com/travel-software/faqs/quote-pdf-not-downloading-mobile.md) * [Can I receive payments in two different currencies for one package?](https://sembark.com/travel-software/faqs/receive-payments-in-two-currencies.md) * [Can I reorder transport or activities between days without deleting them?](https://sembark.com/travel-software/faqs/reorder-services-between-days.md) * [How do I remove the "including/excluding GST" label from a package?](https://sembark.com/travel-software/faqs/remove-gst-label.md) * [Can I save fixed packages and reuse them for new queries?](https://sembark.com/travel-software/faqs/save-fixed-packages.md) * [Why aren't services appearing while I create a quote?](https://sembark.com/travel-software/faqs/services-not-appearing-in-quote.md) * [How do I show the day-wise itinerary first in the quotation output?](https://sembark.com/travel-software/faqs/show-itinerary-first-in-quote.md) * [How can I track how many leads each salesperson brings in?](https://sembark.com/travel-software/faqs/track-leads-per-salesperson.md) * [How do I track which sales team members have converted trips?](https://sembark.com/travel-software/faqs/track-converted-trips-by-salesperson.md) * [Why doesn't the transport price appear in the quotation?](https://sembark.com/travel-software/faqs/transport-price-missing-in-quote.md) * [Why doesn't a Trip ID appear in Global Search or Trip Management?](https://sembark.com/travel-software/faqs/trip-id-not-in-global-search.md) * [How can I give one client both a 5-night and an 8-night option in a single trip?](https://sembark.com/travel-software/faqs/two-night-options-same-trip.md) * [Can I undo or reactivate a dropped trip?](https://sembark.com/travel-software/faqs/undo-a-dropped-trip.md) * [Why doesn't "Use This" include all my multiple quote options?](https://sembark.com/travel-software/faqs/use-this-missing-multiple-options.md) * [Why does a manual voucher lose its formatting when copied into Word?](https://sembark.com/travel-software/faqs/voucher-formatting-changes-in-word.md) * [Why does a warning appear after I amend a converted quote?](https://sembark.com/travel-software/faqs/warning-after-amending-converted-quote.md) * [What does the warning icon on In Progress leads mean?](https://sembark.com/travel-software/faqs/warning-icon-on-in-progress-leads.md) ### Support * [How to start using Sembark](https://sembark.com/travel-software/faqs/how-to-start-using-sembark.md) * [What type of support is available](https://sembark.com/travel-software/faqs/what-type-of-support-is-available.md) * [What is team strength behind this software](https://sembark.com/travel-software/faqs/what-is-team-strength-behind-this-software.md)