---
title: Tata Tele Business TeleCalling Integration | Integrations
description: Connect Tata Tele Business (Smartflo) to Sembark to create leads from incoming calls, log every call with its recording and call customers with one click.
date: 2026-09-24
---

# Tata Tele Business TeleCalling Integration

2026-09-24 · by Sudhir Mitharwal

Connect Tata Tele Business (Smartflo) to Sembark to create leads from incoming calls, log every call with its recording and call customers with one click.

Connect your **Tata Tele Business (Smartflo)** cloud telephony account to Sembark. Once connected, every incoming call creates a lead, every call is logged with its recording, and your team can call customers from the dashboard. This guide covers the connection, the three webhooks Tata Tele needs, and mapping your team.

For day-to-day use, see the [TeleCalling docs](https://sembark.com/travel-software/docs/telecalling.md).

## Before You Start

You need:

1. **The TeleCalling add-on** enabled for your organization. Reach out to your account manager if you don't see **Tata Tele Business** under **New Integration**.
2. **The Manage Integrations permission** in Sembark.
3. **A Tata Tele Business (Smartflo) account** with API access, and the **Login ID and Password** of an admin user on it.
4. **Your agents set up in Tata Tele**, each with the phone number their calls ring on ("follow me" number).

## Step 1 — Create the Integration in Sembark

1. Go to **Organization > Settings > Integrations** and click **New Integration**.
2. Under **Telecalling integrations**, pick **Tata Tele Business**.
3. Under **Credentials**, enter your Tata Tele **Login ID** and **Password**.
4. Under **Integration Details**, enter a **Name** (e.g. "Tata Tele Head Office") and a **Description**. The name becomes the **Trip Source** of leads created from calls, so pick something your team will recognise.
5. Click **Save Details**.

If the Login ID or Password is wrong, you will see "The login credentials is invalid." Check them in your Tata Tele account and try again.

## Step 2 — Copy the Webhook Details

On the integration page, the **Webhook Configuration** card shows:

- **Webhook URL** — the address Tata Tele sends call events to.
- **X-Api-Key** — the secret key Tata Tele must send with every event.

Copy both. The same URL and key are used for all three webhooks below.

:::danger Keep the key private

Anyone with the Webhook URL and X-Api-Key can post call events to your account. Share them only with the person setting up Tata Tele, and never paste them into a website or public document.

:::

## Step 3 — Add the Webhooks in Tata Tele

1. Log in at [cloudphone.tatateleservices.com](https://cloudphone.tatateleservices.com).
2. Go to **API Connect > Webhook** and click **+ Add Webhook**.
3. Create the three webhooks below, one at a time.

### Settings Common to All Three Webhooks

- **Method:** POST
- **URL:** the **Webhook URL** copied from Sembark
- **Channel:** Voice
- **My Numbers:** select all numbers
- **Date Time Format:** ISO 8601
- **Timezone:** UTC
- **Retry Webhook:** Enabled
- **Content Type:** JSON — leave the code box as it is
- **Headers:** click **+ Add**, enter Key `X-Api-Key` and, as the Value, the **X-Api-Key** from Sembark

:::caution

Type the header key exactly as `X-Api-Key` — capitals and dashes matter. Events with a wrong or missing key are rejected.

:::

### Webhook 1 — Incoming Call Answered

- **Name:** Sembark IBD Call answered by Agent
- **Call Direction:** Inbound
- **Trigger:** Call answered by Agent

### Webhook 2 — Incoming Call Ended

- **Name:** Sembark IBD Call hangup missed
- **Call Direction:** Inbound
- **Trigger:** Call hangup (Missed or Answered)

This webhook also covers missed calls — there is no separate missed-call webhook.

### Webhook 3 — Outgoing Calls

- **Name:** Sembark OBD Call hangup missed or answered
- **Call Direction:** Outbound
- **Call Type:** tick all three — Click to call, Call broadcast and Dialer
- **Trigger:** Call hangup (Missed or Answered)

:::note

The three **Call Type** boxes appear only after you pick **Outbound**. Miss one, and those calls won't be logged in Sembark.

:::

## Step 4 — Map Your Team

Sembark matches calls to users by phone number — no separate agent mapping is needed.

1. Go to **Organization > Users** and edit each user who takes or makes calls.
2. Add the phone number their Tata Tele agent rings on to **Contact Number(s)**.
3. Save.

A user whose number matches an agent is made the owner of the leads they answer, sees their own calls in **Call Logs**, and can use **Click to Call**. See [Users and Teams](https://sembark.com/travel-software/docs/users-and-teams.md).

:::tip Phone number format

Numbers are matched after removing spaces, symbols, leading zeros and the Indian country code, so `+91 98765 43210`, `098765 43210` and `9876543210` all match.

:::

## Step 5 — Test the Connection

1. In Tata Tele's webhook list, check that all three webhooks show **Enabled**.
2. Call your Tata Tele number from another phone and answer it as an agent.
3. Within a few seconds the call appears in Sembark under **Trips > Call Logs**, and a new trip plan request is created with the caller's number.
4. From that lead in Sembark, click the phone icon to try **Click to Call** — your phone rings first, then the customer's.

## Managing the Integration

- **Update credentials** — if the Tata Tele password changes, open the integration's **⋮ > Edit** and enter the new **Login ID** and **Password**. Saving also resumes a paused integration.
- **Credential alerts** — if Tata Tele stops accepting the saved credentials, owners and Manage Integrations users receive an email titled "Action Required: … Credentials Expired" until they are updated.
- **Pause and Resume** — a paused integration ignores call events. Resume it from the **⋮** menu.
- **New agents** — when you add an agent in Tata Tele, add their number to their Sembark user as well.

## Troubleshooting

### No calls appear in Call Logs

Check that all three webhooks are **Enabled** in Tata Tele, the URL was pasted in full, and the `X-Api-Key` header matches the key in Sembark exactly.

### Incoming calls appear, but outgoing calls don't

Check that webhook 3 is set to **Outbound** with all three **Call Type** boxes ticked.

### Missed calls are not logged

Check that webhook 2 uses the **Call hangup (Missed or Answered)** trigger.

### Calls are not assigned to the right user

Check that the user's **Contact Number(s)** in Sembark matches their Tata Tele agent number.

### Click to Call is disabled

Your Sembark user has no phone number that matches a Tata Tele agent. Add your agent number to your profile.

### Telecalling integration is not active

The integration is paused or its credentials have expired. Update the credentials from **⋮ > Edit**, or resume the integration.

## Integrations

Current page: [Tata Tele Business TeleCalling Integration](https://sembark.com/travel-software/integrations/tata-tele-business-telecalling-integration.md)

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