# Sembark Travel Software > Sembark Travel Software is a B2B travel CRM and management platform for travel agencies, tour operators and DMCs — covering the full lifecycle from enquiry to quotation, booking, operations, payments and accounting. ## About Sembark Travel Software Sembark Travel Software is a browser-based B2B travel CRM and back-office management platform built for travel agencies, tour operators and destination management companies (DMCs). It runs on any device — PC, Mac or mobile — with no installation required, and connects every step of a travel business into one system. The software manages the complete sales and operations lifecycle: - **Enquiries & Leads** — capture leads from multiple sources, track and assign them, and follow up so no enquiry is missed. - **Itinerary Builder** — build custom travel packages and day-wise itineraries in seconds, with automatic tour costing. - **Quotations** — create, price and share professional quotes (including multi-option quotes) over WhatsApp and email. - **Bookings** — confirm trips and manage the booking lifecycle, customer documents, vouchers and supplier communication. - **Hotel Reservations** — automate hotel booking requests, track confirmation status and reduce manual errors. - **Tour Operations** — schedule transport/cabs, assign service providers and share trip and service details. - **Suppliers & Contracting** — manage supplier rates, seasons and contracts, and track supplier bookings and payouts. - **Payments & Accounting** — track collections from customers/agents and payables to suppliers with a 2-way accounting system, proforma invoices, payment gateway links, receipts and ledgers. - **Reminders & Notifications** — automate payment reminders and follow-ups via WhatsApp and email. - **Reports & Analytics** — sales, profit, check-in/checkout and operational reports to track performance and set targets. The product documentation is organised into these areas: Getting Started, Queries, Quotes, Hotel Bookings, Tour Operations, Accounting, Organization Settings, Master Data, Reports and Troubleshooting. Step-by-step training guides and a full release-note history are also available. Full documentation corpus: https://sembark.com/travel-software/llms-full.txt ## Getting Started - [Getting Started](https://sembark.com/travel-software/docs/getting-started.md): Learn how to get started with Sembark and explore its complete range of features. - [Login](https://sembark.com/travel-software/docs/login.md): Learn how to access your Sembark account and resolve common login issues. If you do not have a login account, please contact your company's administrator to request access. If your company is not yet registered with Sembark, visit the Sembark Registration page to create a new company account and get started. - [Reset Password](https://sembark.com/travel-software/docs/reset-password.md): Learn how to reset your password incase you don't remember the password. - [Passwordless Login](https://sembark.com/travel-software/docs/passwordless-login.md): Learn how to setup password-less login and add more security to your account on Sembark. - [2FA](https://sembark.com/travel-software/docs/two-factor-authentication.md): Two-factor authentication enhances the security of your account by requiring a second verification step-beyond just your password-when logging in. - [Account Security](https://sembark.com/travel-software/docs/account-security.md): Understand Sembark's password policies, session management and account security features - [Dashboard & Notifications](https://sembark.com/travel-software/docs/dashboard-and-notifications.md): Your personalized dashboard widgets, the notifications center and global trip search ## Queries - [Queries](https://sembark.com/travel-software/docs/queries-overview.md): How to view listing of new, in progress and converted queries on Sembark - [Add New Query](https://sembark.com/travel-software/docs/add-a-query.md): Learn how to add a new query on Sembark - [Query Details](https://sembark.com/travel-software/docs/query-details.md): View a particular query's details on Sembark - [Follow-ups and Tags](https://sembark.com/travel-software/docs/query-followups.md): How to assign tags and follow up on queries on Sembark - [Conversion](https://sembark.com/travel-software/docs/query-conversion.md): How to mark a query as converted on Sembark - [Query Cancellation](https://sembark.com/travel-software/docs/query-cancellation.md): How to cancel a query on sembark - [Trip Plan Requests](https://sembark.com/travel-software/docs/trip-plan-requests.md): Manage leads from your website, Meta and Google Ads integrations in the Trip Plan Requests module - [Tasks and Comments](https://sembark.com/travel-software/docs/tasks-and-comments.md): Assign tasks to team members and track them from the All Tasks page - [Guests and Tourists](https://sembark.com/travel-software/docs/guests-and-tourists.md): Manage multiple tourists, tourist groups and travel documents on a trip - [Holding, Locking & Archival](https://sembark.com/travel-software/docs/trip-holding-and-locking.md): Put trips on hold before conversion, understand trip locking and old data archival ## Quotes - [Overview](https://sembark.com/travel-software/docs/quotes-overview.md): What are quotes and how to create them on Sembark - [Create Quote](https://sembark.com/travel-software/docs/create-quote.md): How to create a quote on Sembark - [Share Quote](https://sembark.com/travel-software/docs/share-quote.md): Learn how to share quote with client and download PDF from Sembark - [Update Quote](https://sembark.com/travel-software/docs/update-quote.md): How to update a quote details on Sembark - [Pricing, Markup and Taxes](https://sembark.com/travel-software/docs/quote-pricing.md): Understand pricing strategies, markup, taxation, rounding, FOC and multi-currency support in quotes - [Multi-Option Quotes](https://sembark.com/travel-software/docs/multi-option-quotes.md): Create quotes with multiple package options like Deluxe, Luxury and Premium with different hotels and meals - [Flights](https://sembark.com/travel-software/docs/flights.md): Search and add flights with the content API or manual entry — one-way, connecting, round trip and multi-city - [Quote PDF and Email Templates](https://sembark.com/travel-software/docs/quote-templates.md): Customize fonts, sections, branding, greetings and layout of your Quote PDFs and Emails - [Quote Suggestions & Reuse](https://sembark.com/travel-software/docs/quote-suggestions.md): Speed up quoting by reusing past personalized quotes with smart suggestions ## Hotel Bookings - [Overview](https://sembark.com/travel-software/docs/hotel-bookings-overview.md): Learn how to view and manage hotel bookings for all your queries - [Update Status](https://sembark.com/travel-software/docs/hotel-booking-update-status.md): How to update status of a hotel booking on Sembark - [Booking Vouchers](https://sembark.com/travel-software/docs/hotel-booking-vouchers.md): How to create hotel booking vouchers on Sembark - [Booking Enquiries](https://sembark.com/travel-software/docs/hotel-booking-enquiries.md): Send auto-generated booking enquiries to hotels via Email and WhatsApp - [Changes and Drops](https://sembark.com/travel-software/docs/hotel-booking-changes.md): Replace hotels, handle drops and cancellation charges after bookings - [Self-Booked Accommodations](https://sembark.com/travel-software/docs/self-booked-accommodations.md): Track hotels booked outside Sembark via third-party portals or corporate tie-ups - [Check-Ins and Outs](https://sembark.com/travel-software/docs/hotel-check-ins-and-outs.md): Daily check-in/check-out listing and calendar view for hotel-wise reservation management ## Tour Operations - [Overview](https://sembark.com/travel-software/docs/cab-schedules-overview.md): How to manage cab booking for queries on Sembark - [Assign Service Provider](https://sembark.com/travel-software/docs/cab-schedule-assign-service-providers.md): Learn how to share quote with client and download PDF from Sembark - [Operational Bookings](https://sembark.com/travel-software/docs/operational-bookings.md): Manage cab schedules and activity bookings from the combined Tour Operations calendar and day views - [Share Service Details](https://sembark.com/travel-software/docs/share-operational-services.md): Share driver, transfer and activity details with guests and suppliers via WhatsApp and Email - [Trip Vouchers](https://sembark.com/travel-software/docs/trip-vouchers.md): Generate, customize and share trip vouchers with itinerary, hotels, transfers and support details - [Activity Bookings](https://sembark.com/travel-software/docs/activity-bookings.md): Manage travel activity and ticket bookings with suppliers, confirmations and payments - [Activity Vouchers](https://sembark.com/travel-software/docs/activity-vouchers.md): Generate, download and share activity vouchers with QR codes, ticket numbers and file attachments ## Accounting - [Overview](https://sembark.com/travel-software/docs/accounting-overview.md): What is accounting and how to manage accounts on Sembark - [Create New Account](https://sembark.com/travel-software/docs/create-accounting-account.md): Learn how to create new accounting account on Sembark - [Proforma Invoices](https://sembark.com/travel-software/docs/proforma-invoices.md): Learn how to generate Proforma/Draft Invoices for your B2B/B2C sales will auto-filled billing details and particulars with ready-to-share Email and PDFs. - [Incoming Payments](https://sembark.com/travel-software/docs/incoming-payments.md): Track collectables from customers and agents with instalments, due dates and verification - [Payment Gateway](https://sembark.com/travel-software/docs/payment-gateway.md): Collect payments automatically with pay-ready quotations, payment links, reminders and instant tracking - [Outgoing Payments](https://sembark.com/travel-software/docs/outgoing-payments.md): Track and log payables to hotels, transporters and activity suppliers, including bulk payment logging - [Payment Receipts](https://sembark.com/travel-software/docs/payment-receipts.md): Generate receipts for verified collected payments - [Payment Preferences](https://sembark.com/travel-software/docs/payment-preferences.md): Automate due dates for supplier payouts and customer instalments with payment preferences - [Ledgers and Downloads](https://sembark.com/travel-software/docs/accounting-ledgers-and-downloads.md): Monthly ledgers, transaction downloads and merging duplicate accounts ## Organization Settings - [Addresses](https://sembark.com/travel-software/docs/contact-and-billing-addresses.md): Manage all your contact and billing addresses from once place. Create primary and destination-wise addresses ensure correct contact and billing details are shared in all your sales and operations. - [Bank Accounts](https://sembark.com/travel-software/docs/bank-accounts.md): You can save your bank account details which software will automatically include in various payments collection related communications such as Invoices and Vouchers. - [Multi-Branding](https://sembark.com/travel-software/docs/multi-branding.md): Learn how to easily manage multiple brands of your company in Sembark Travel Software. - [Users and Teams](https://sembark.com/travel-software/docs/users-and-teams.md): Invite team members, assign roles and manage user accounts - [Integrations](https://sembark.com/travel-software/docs/integrations.md): Connect your website, Meta Ads, Google Ads and chatbots to receive leads directly in Sembark - [Terms & Conditions](https://sembark.com/travel-software/docs/terms-and-conditions.md): Manage T&C presets used in quotes, invoices and receipts from the Organization Repository - [Currencies & Taxes](https://sembark.com/travel-software/docs/currencies-and-taxes.md): Configure master exchange rates, currency formatting and tax types for your organization - [Notify (WhatsApp Automation)](https://sembark.com/travel-software/docs/notify-automated-communication.md): Automate WhatsApp updates for bookings, payments, vouchers and trip reminders ## Master Data - [Trip Destinations](https://sembark.com/travel-software/docs/trip-destinations.md): Manage trip destinations with images, support numbers, child age limits and check-in/out defaults - [Hotels](https://sembark.com/travel-software/docs/hotels-master-data.md): Add and manage hotels with room types, meal plans, extra bed configuration, notes and availability controls - [Transport Services](https://sembark.com/travel-software/docs/transport-services-master-data.md): Manage transfer/sightseeing services, cab types, capacities and closing days - [Travel Activities](https://sembark.com/travel-software/docs/travel-activities-master-data.md): Manage activities, ticket types, closing days and configurations - [Suppliers](https://sembark.com/travel-software/docs/suppliers.md): Manage hotel, transfer and activity suppliers in one place with combined bookings and ledgers - [Rates and Seasons](https://sembark.com/travel-software/docs/rates-and-seasons.md): Upload selling and booking rates for hotels, transport and activities with seasons and date intervals - [Trip Sources](https://sembark.com/travel-software/docs/trip-sources.md): Manage B2B agents and lead channels with contacts, billing details, tags and ledgers - [Itineraries](https://sembark.com/travel-software/docs/itineraries.md): Manage reusable day-wise itinerary templates with descriptions and images ## Reports - [Sales Reports](https://sembark.com/travel-software/docs/sales-reports.md): Monitor sales by team, destination and source with downloadable reports and custom column presets - [Profit & Checkout Reports](https://sembark.com/travel-software/docs/profit-and-checkout-reports.md): Analyze trip profitability and manage starting/ending trips with check-in and checkout reports - [Operational Reports](https://sembark.com/travel-software/docs/operational-reports.md): Tour operations downloads, movement charts and hotel check-in/check-out reports ## Troubleshooting - [Network Error](https://sembark.com/travel-software/docs/network-error.md): Network Error is a very common issue as it the network and connectivity is composed of many layers and any layer can fail the connection. Here are common causes and their possible solutions. - [Updates, Sessions & Timezone](https://sembark.com/travel-software/docs/software-updates-and-sessions.md): Fix stale software versions, unexpected logouts and timezone mismatch blocks ## Training: Sales - [Overview](https://sembark.com/travel-software/training/sales.md): Overview of Sales. - [Leads and Queries](https://sembark.com/travel-software/training/leads-and-queries.md): Learn about Leads and Queries in your Sembark Travel Software and how to add new queries - [Package Quotes](https://sembark.com/travel-software/training/package-and-quotes.md): Sembark Travel Agency Software APIs to store data of leads generated on your own platform - [Quotation Sharing](https://sembark.com/travel-software/training/share-quotes.md): Training on sharing package quotes with customers via WhatsApp, Email, PDF and Word. - [Follow-ups & Amendments](https://sembark.com/travel-software/training/followups-and-amendments.md): Keep leads warm with follow-ups and reminders, and amend quotes quickly over a call while preserving the full history. - [Conversion](https://sembark.com/travel-software/training/conversion.md): Convert a confirmed trip — hold first or convert directly, generate instalments, and collect the first payment manually or via the payment gateway. - [Cancellation & Drops](https://sembark.com/travel-software/training/cancellation-and-drops.md): Cancel leads that never converted and reverse them, or drop converted trips with cancellation charges — and why drops cannot be reversed. - [Remaining Payments](https://sembark.com/travel-software/training/remaining-payment-tracking.md): Track every collectable from one dashboard, log and verify collections, and automate reminders so balances are paid on time. - [Tour Co-ordination](https://sembark.com/travel-software/training/tour-coordination.md): Coordinate a converted trip before and during travel — confirm bookings, take on-trip follow-ups, work with operations, and collect feedback. ## Training: Accounting - [Overview](https://sembark.com/travel-software/training/accounting.md): Training overview of payments collection, supplier payouts, invoices and accounting in Sembark. ## Training: Reservations - [Overview](https://sembark.com/travel-software/training/reservations.md): Training overview of the hotel reservations process in Sembark. ## Training: Tour Operations - [Overview](https://sembark.com/travel-software/training/tour-operations.md): Training overview of cab schedules, activity bookings and trip vouchers in Sembark. ## Training: Data & Administration - [Data Management](https://sembark.com/travel-software/training/data-operator.md): Training overview of master data management — destinations, hotels, transport, activities and rates. - [Administration](https://sembark.com/travel-software/training/admin.md): Training overview of users, teams, templates, integrations and reports for admins. ## FAQ: Admin - [How do I delete a user?](https://sembark.com/travel-software/faqs/delete-a-user.md): Open Organisation > Users, click the three dots next to the user, and choose Delete Account. The account cannot be restored, but past activity is retained. - [How do I download or export the leads report?](https://sembark.com/travel-software/faqs/download-leads-report.md): With Admin access, open the Trips page and use the three-dots menu in the top-right corner to download the trips data. - [How do I download the tourists report?](https://sembark.com/travel-software/faqs/download-tourists-report.md): Open Repository under Organization, click Tourists, and use the three-dots menu to download it as CSV/Excel. - [Is there a dark mode?](https://sembark.com/travel-software/faqs/enable-dark-mode.md): Yes. Open the profile icon at the top-right and select Dark Mode under the Appearance settings. - [How do we control user login access with two-factor authentication?](https://sembark.com/travel-software/faqs/enable-two-factor-authentication.md): Set up two-factor authentication from My Profile using an authenticator app, so a one-time password is required at each login. - [Why does a new user's registration link open my account instead of the Create Password page?](https://sembark.com/travel-software/faqs/invite-link-opens-wrong-account.md): An active login session in the same browser hijacks the link. Open it in a private window or have the invited user click it on their own device. - [How do I reassign leads or trips when a team member leaves?](https://sembark.com/travel-software/faqs/reassign-trips-when-member-leaves.md): Select the trips and use the Bulk Assign option to reassign them to another team member. - [How do I separate domestic and international members so they can't see each other's data?](https://sembark.com/travel-software/faqs/separate-domestic-international-teams.md): Create separate teams — one for Domestic and one for International — so each team only sees its own data. - [How do I track which sales team members have converted trips?](https://sembark.com/travel-software/faqs/track-converted-trips-by-salesperson.md): Use the Sales Report with the Sales Team advanced filter, or filter the Converted stage on the Trip Management page by Sales and Ops owners. - [How do I update a user's email address?](https://sembark.com/travel-software/faqs/update-user-email.md): Open the Users section under Organization, click the user, use the pencil icon to edit the email, and save the details. - [Why can't a user see a trip's destination?](https://sembark.com/travel-software/faqs/user-cannot-see-trip-destination.md): The user belongs to a specific team, so they can only view trips for the destination assigned to that team. ## FAQ: Accounting - [How do I add GST details for a client?](https://sembark.com/travel-software/faqs/add-client-gst-details.md): Add billing and GST details from the Proforma Invoice's Buyer Billing section, from the Trip Source under Organization, or from the B2C edit screen. - [Why don't my added bank accounts show in the Credit Account?](https://sembark.com/travel-software/faqs/bank-accounts-not-in-credit-account.md): The first bank account uses the Linked Sembark Account option. For each additional account, click Create a New Account so it appears in the log payment list. - [Why can't I revert some logged payments?](https://sembark.com/travel-software/faqs/cannot-revert-logged-payments.md): The trip is locked. With Admin access, use Unlock Trip from the three-dots menu, then revert the payment. - [Why is the customer's credit account missing when I log a payment?](https://sembark.com/travel-software/faqs/credit-account-missing-when-logging-payment.md): The account has been disabled. Find it via the Disabled Accounts filter in Accounting and enable it from the three-dots menu. - [How do I download account statements for Tally or my CA?](https://sembark.com/travel-software/faqs/download-account-statements.md): Open the Accounting section, select the account, then download a monthly statement or use All Transactions for a custom date range. - [How do I download the tourists report?](https://sembark.com/travel-software/faqs/download-tourists-report.md): Open Repository under Organization, click Tourists, and use the three-dots menu to download it as CSV/Excel. - [How do I drop a trip when supplier payments are already paid and non-refundable?](https://sembark.com/travel-software/faqs/drop-trip-with-paid-non-refundable-bookings.md): Reverse the vendor payments, update the supplier booking, then drop the trip and enter the paid amount as the cancel amount so the payable installment is generated. - [Why is the profit report showing incorrectly?](https://sembark.com/travel-software/faqs/profit-report-incorrect.md): The profit report is off when bookings in the Reservation and Operations sections are still pending. A warning about pending bookings is shown above the report. - [Can I receive payments in two different currencies for one package?](https://sembark.com/travel-software/faqs/receive-payments-in-two-currencies.md): This is not currently supported because a package is treated as a single entity. The requirement has been shared with the Sembark tech team. - [How do I record credit card expenses in the software?](https://sembark.com/travel-software/faqs/record-credit-card-expenses.md): Create a new account in the Accounting section named after the card, including the last 4 digits, to track payments made on that card. - [Why isn't the refund installment showing after I dropped a booked hotel?](https://sembark.com/travel-software/faqs/refund-installment-not-showing-after-drop.md): If drop charges were already entered when the hotel was dropped, the refund installment option will not appear. - [An activity was cancelled — do I need to create a refund installment?](https://sembark.com/travel-software/faqs/refund-installment-for-cancelled-activity.md): Update the activity supplier, reassign the provider, and set the activity price to 0. This automatically creates the refund installment. - [How do I remove the "including/excluding GST" label from a package?](https://sembark.com/travel-software/faqs/remove-gst-label.md): Add a new Tax Type with the name N/A under Settings, and the including or excluding GST label will no longer appear. - [How do I cancel a hotel refund installment that was already paid?](https://sembark.com/travel-software/faqs/revert-paid-hotel-refund-installment.md): A refund installment appears when the package price was lowered after the hotel was booked and paid. Revert the payments, restore the original amount, then re-apply the correct price. - [How do I add separate prices for hotels, land and activities in a Proforma Invoice?](https://sembark.com/travel-software/faqs/separate-prices-proforma-invoice.md): Create a new invoice in the Accounting section and use + Add Item to enter hotels, transport and activities as separate amounts. ## FAQ: Data Management - [How do I add visa services?](https://sembark.com/travel-software/faqs/add-visa-services.md): Use the visa services template and upload it under Travel Activity Prices. For visa-only operations, create a separate Visa Services destination. - [How do I manage group activity tickets?](https://sembark.com/travel-software/faqs/manage-group-activity-tickets.md): Manage group activities using the activities ticket template/sheet, where ticket details and group pricing are defined. - [How do I manage group cost in the activity sheet?](https://sembark.com/travel-software/faqs/manage-group-cost-activity-sheet.md): Mention the group size (for example 5 pax) in the activity sheet so the price is managed on a per-group basis. - [How do I manage room inventory in the hotel sheet?](https://sembark.com/travel-software/faqs/manage-room-inventory-hotel-sheet.md): Add the number of rooms next to the room name in the backend sheet, for example Deluxe Room (40R)(2P), where 40R is the room count and 2P is the occupancy. - [How do I manage separate prices for the Sales and Operations teams?](https://sembark.com/travel-software/faqs/manage-sales-and-ops-prices.md): In the hotel sheet, add (Sales) next to the season name in one column and (Ops) in another to keep separate rates for each team. - [How do I manage rates for two transport vendors?](https://sembark.com/travel-software/faqs/manage-two-transport-vendor-rates.md): In the transport sheet, add the vendor name in double brackets next to the cab name, for example Swift [[ABC TRAVEL]]. The vendor stays hidden when sharing. - [How do I manage weekday and weekend rates in the hotel template?](https://sembark.com/travel-software/faqs/manage-weekday-weekend-rates.md): Add the weekday name next to the season in one column and the weekend name in another, so both weekday and weekend prices are available. ## FAQ: General - [Do I need to install any new Software](https://sembark.com/travel-software/faqs/do-i-need-to-install-any-new-software.md): No, Sembark is browser-based so you only need an internet connection and a browser. You can use PC, Mac or even on your mobile phone to use Sembark. - [Who can use Sembark Software](https://sembark.com/travel-software/faqs/who-can-use-sembark-software.md): We have made a gold standard software for Tour Operators, Destination Management Company and Travel Agencies. - [Will my data be safe and backed up in Sembark](https://sembark.com/travel-software/faqs/will-my-data-be-safe-and-backed-up-in-sembark.md): Absolutely. Our database is secure and is backed upon regular basis. ## FAQ: Operations - [How do I add my payment QR code for clients?](https://sembark.com/travel-software/faqs/add-payment-qr-code.md): Upload the QR code to Google Drive and link it in the Terms & Conditions, letterhead, footer, or destination header image, or add it as a transport or activity service. - [How do I delete a cab type?](https://sembark.com/travel-software/faqs/archive-a-cab-type.md): A cab type cannot be deleted, but you can archive it from the Repository under Organization using the Archive option. - [How do I check all arrivals and departures for today or tomorrow?](https://sembark.com/travel-software/faqs/check-arrivals-and-departures.md): Use the Operations Calendar to download the Movement Chart for a date, or filter the Converted trips by Started Between and End Between dates. ## FAQ: Login - [Why does login say my account is disabled?](https://sembark.com/travel-software/faqs/account-disabled-on-login.md): An account can be disabled by an admin or because the subscription charges are overdue. Contact your manager, account admin, or our support team. - [How do we control user login access with two-factor authentication?](https://sembark.com/travel-software/faqs/enable-two-factor-authentication.md): Set up two-factor authentication from My Profile using an authenticator app, so a one-time password is required at each login. - [Why does login show an Invalid Credentials error?](https://sembark.com/travel-software/faqs/invalid-credentials-error.md): This means the email or password is wrong. Reset your password, verify your email with your admin, and confirm you are using the correct login link. - [Why am I unable to log in to Sembark?](https://sembark.com/travel-software/faqs/unable-to-log-in.md): Common causes are an incorrect email, using the wrong URL (use app.sembark.com, not demo.sembark.com), or not having completed registration. ## FAQ: Reservation - [How do I add early check-in to a hotel?](https://sembark.com/travel-software/faqs/add-early-check-in.md): Add Early Check-in as a special inclusion in the hotel details, specifying the hotel, the night, and the price. - [How do I add a hotel's full address and website link?](https://sembark.com/travel-software/faqs/add-hotel-address-and-website.md): Add the address and website directly in the CRM per hotel, or bulk upload them using the Google Sheets template and Upload via CSV. - [How do I change a meal plan description?](https://sembark.com/travel-software/faqs/change-meal-plan-description.md): In the Hotels section, open Meal Plan from the three-dots menu, create a New Meal Plan with the new name and description, and save. - [How do I drop a hotel booking?](https://sembark.com/travel-software/faqs/drop-a-hotel-booking.md): Open the trip's Service Booking section, set the hotel status to Dropped, and choose whether to replace it with another hotel. - [How do I drop or cancel a trip?](https://sembark.com/travel-software/faqs/drop-a-trip.md): Remove all hotel, transport and activity bookings, then use Drop the Trip from the three-dots menu and enter any cancellation charges. - [How do I drop a trip that is in the On Hold stage?](https://sembark.com/travel-software/faqs/drop-trip-on-hold.md): From the On Hold stage, drop all hotels in Services Bookings, then use the Drop Trip option from the three dots in Basic Details. - [How do I edit a hotel voucher after it has been generated?](https://sembark.com/travel-software/faqs/edit-generated-hotel-voucher.md): Click the two circular arrows shown next to "Voucher Pending" to reopen and edit the generated voucher. - [The hotel booking price and installments have changed — why?](https://sembark.com/travel-software/faqs/hotel-price-installments-changed.md): When a booked hotel has multiple payment installments, sometimes only the first installment is added and the second is skipped, which changes the total. Re-check and add the missing installment. - [How can I remove duplicate hotels?](https://sembark.com/travel-software/faqs/merge-duplicate-hotels.md): Hotels cannot be deleted, but you can merge duplicates using the Merge Hotels option and choose a primary hotel to keep. - [Why isn't the refund installment showing after I dropped a booked hotel?](https://sembark.com/travel-software/faqs/refund-installment-not-showing-after-drop.md): If drop charges were already entered when the hotel was dropped, the refund installment option will not appear. - [How do I cancel a hotel refund installment that was already paid?](https://sembark.com/travel-software/faqs/revert-paid-hotel-refund-installment.md): A refund installment appears when the package price was lowered after the hotel was booked and paid. Revert the payments, restore the original amount, then re-apply the correct price. ## FAQ: Support - [How to start using Sembark](https://sembark.com/travel-software/faqs/how-to-start-using-sembark.md): Our onboarding process is easy and intuitive. It takes only 7 days to implement in your whole company. Basic documentation process takes 2 days after that We give free training to your staff. - [What is team strength behind this software](https://sembark.com/travel-software/faqs/what-is-team-strength-behind-this-software.md): Sembark is founded by IIT Kanpur and NIT Kurukshetra Alumni in February 2019 to provide State of the Art Tech Solution to Travel Industry. We have developed best in class solutions to grow revenue and profit to new heights for Travel Stakeholders. - [What type of support is available](https://sembark.com/travel-software/faqs/what-type-of-support-is-available.md): A dedicated support team is available to answer any of your queries. We take support requests on high priority so you don't have to wait anytime. In addition, our highly trained support staff will make periodic site visits, at no cost to you. ## FAQ: Sales - [How do I add early check-in to a hotel?](https://sembark.com/travel-software/faqs/add-early-check-in.md): Add Early Check-in as a special inclusion in the hotel details, specifying the hotel, the night, and the price. - [How do I add FOC (free of cost) to a quote?](https://sembark.com/travel-software/faqs/add-foc.md): After creating the quote, add "1 - FOC Complimentary" at the end of the Customer/Agent Remarks field. - [How can I add multiple contact names under the same B2B company?](https://sembark.com/travel-software/faqs/add-multiple-contacts-b2b-company.md): After adding the query source, use the Contact Person section to add a second contact name for the same company. - [Why won't the Booking Confirmation Voucher download?](https://sembark.com/travel-software/faqs/booking-voucher-not-downloading.md): A PDF helper app or limited PDF support on your system can block the download. Right-click the PDF name and choose Save link as to save it manually. - [How can I change the child age limit for a destination?](https://sembark.com/travel-software/faqs/change-child-age-limit.md): Open the Repository under Organization, edit the destination, and change the Maximum Age for Child. - [How do I change the currency when I enter a price manually?](https://sembark.com/travel-software/faqs/change-currency-manual-price.md): Click the currency control on the right side of the price/checkbox to switch the currency. - [How do I change the Section Title and Itinerary Section Title in the Quote PDF?](https://sembark.com/travel-software/faqs/change-quote-pdf-section-titles.md): Edit the Quote PDF template under Organization > Repository > Email/PDF Templates and update the Section Title and Itinerary Section Title fields. - [How do I create a combined package for two destinations?](https://sembark.com/travel-software/faqs/combined-package-two-destinations.md): While adding a query, you can select two destinations together to create a single combined package. - [How do I convert amounts from IDR to USD in the rate sheet?](https://sembark.com/travel-software/faqs/convert-idr-to-usd-in-sheet.md): Divide each IDR amount by your exchange rate in Excel, fill the formula down all rows, then re-upload the sheet. - [How do I offer both double and single occupancy rooms for the same hotel?](https://sembark.com/travel-software/faqs/double-and-single-occupancy-rooms.md): After adding the primary hotel, use the Duplicate option to add a second entry, set Pax/Room to 1, and enter the single-occupancy price. - [How do I drop a past trip?](https://sembark.com/travel-software/faqs/drop-a-past-trip.md): Edit the quote with a new travel date, drop the hotels, unassign the suppliers, then use Drop Trip from the three dots. - [How do I drop a trip that is in the On Hold stage?](https://sembark.com/travel-software/faqs/drop-trip-on-hold.md): From the On Hold stage, drop all hotels in Services Bookings, then use the Drop Trip option from the three dots in Basic Details. - [How do I drop a trip when supplier payments are already paid and non-refundable?](https://sembark.com/travel-software/faqs/drop-trip-with-paid-non-refundable-bookings.md): Reverse the vendor payments, update the supplier booking, then drop the trip and enter the paid amount as the cancel amount so the payable installment is generated. - [Where do I enter the price for a DMC package with multiple pricing options?](https://sembark.com/travel-software/faqs/enter-dmc-package-pricing-options.md): DMCs usually quote a single total price that covers both the land and hotel portions, so enter that total in the Hotel section. - [Why don't the flight details appear in the quote?](https://sembark.com/travel-software/faqs/flight-not-showing-in-quote.md): Both the Cost Price and the Given/Selling Price are mandatory for a flight to appear. The flight is hidden if only one is entered. - [Why didn't I get an email for a follow-up scheduled 15 minutes from now?](https://sembark.com/travel-software/faqs/follow-up-email-not-received.md): The software only sends a follow-up email when the follow-up is scheduled at least 30 minutes in advance. - [Why doesn't Global Search show the guest's name?](https://sembark.com/travel-software/faqs/global-search-not-showing-guest.md): Global Search matches the exact guest name, so type the guest's full name exactly as it was entered. - [How do I handle supplementary costs that are not included in the package?](https://sembark.com/travel-software/faqs/handle-supplementary-costs.md): Create the package first, then mention the supplement cost separately in the Customer/Agent Remarks field next to the markup and pricing. - [Why don't hotel prices appear in the advanced filter when creating a quote?](https://sembark.com/travel-software/faqs/hotel-prices-missing-advanced-filter.md): Prices are missing for the selected occupancy because the single or triple occupancy rates were not entered in the backend rate sheet. - [Why isn't the day-wise itinerary showing after I save the quote?](https://sembark.com/travel-software/faqs/itinerary-not-showing-after-save.md): The transport itinerary won't show if the cab type is not selected in the Type field. Add the cab type and save again. - [Why is no duplicate warning shown when I add an existing contact number?](https://sembark.com/travel-software/faqs/no-duplicate-warning-existing-contact.md): The duplicate-number warning only works while a query is in the New Query or In Progress stage; once a query is converted it no longer triggers. - [How do I remove duplicate Trip Sources?](https://sembark.com/travel-software/faqs/merge-duplicate-trip-sources.md): Trip Sources cannot be deleted, but you can merge duplicates from the Repository under Organization and keep one primary Trip Source. - [The client's package is 8 nights but I only provide 5 nights of services — how do I manage this?](https://sembark.com/travel-software/faqs/partial-service-nights.md): Create the quote as usual but add accommodation and transport only for the nights the client books with you, and ignore the warning for the skipped days. - [The quote PDF won't download on mobile — what can I do?](https://sembark.com/travel-software/faqs/quote-pdf-not-downloading-mobile.md): Open the PDF in a browser and download it from there, or tap the pencil icon on the opened PDF to download the file. - [How can I reactivate a cancelled trip?](https://sembark.com/travel-software/faqs/reactivate-a-cancelled-trip.md): Open the Cancelled section, click the Trip ID, and use the revert option below the warning message to restore the query. - [Can I receive payments in two different currencies for one package?](https://sembark.com/travel-software/faqs/receive-payments-in-two-currencies.md): This is not currently supported because a package is treated as a single entity. The requirement has been shared with the Sembark tech team. - [How do I remove the "including/excluding GST" label from a package?](https://sembark.com/travel-software/faqs/remove-gst-label.md): Add a new Tax Type with the name N/A under Settings, and the including or excluding GST label will no longer appear. - [Can I reorder transport or activities between days without deleting them?](https://sembark.com/travel-software/faqs/reorder-services-between-days.md): The quotation section does not support drag and drop, but you can move all services from one day to another by selecting the source day and then the target day. - [Can I save fixed packages and reuse them for new queries?](https://sembark.com/travel-software/faqs/save-fixed-packages.md): Yes. Create and save fixed packages in advance, then apply them to a new query with the Use This option below Create Quote. - [Why aren't services appearing while I create a quote?](https://sembark.com/travel-software/faqs/services-not-appearing-in-quote.md): Services that are not uploaded under the destination won't appear. Check the service's Trip Destinations to confirm it is mapped to the right destination. - [How do I show the day-wise itinerary first in the quotation output?](https://sembark.com/travel-software/faqs/show-itinerary-first-in-quote.md): Edit your Email/PDF template and move the Day Wise Itinerary section to the top so the itinerary appears before hotel and transport details. - [How do I track which sales team members have converted trips?](https://sembark.com/travel-software/faqs/track-converted-trips-by-salesperson.md): Use the Sales Report with the Sales Team advanced filter, or filter the Converted stage on the Trip Management page by Sales and Ops owners. - [How can I track how many leads each salesperson brings in?](https://sembark.com/travel-software/faqs/track-leads-per-salesperson.md): Create a dummy user named after the salesperson and select that user when adding the query, so reports attribute leads to them. - [Why doesn't the transport price appear in the quotation?](https://sembark.com/travel-software/faqs/transport-price-missing-in-quote.md): This usually happens when the wrong vehicle type or a slightly different service type was selected for the transport service. - [How can I give one client both a 5-night and an 8-night option in a single trip?](https://sembark.com/travel-software/faqs/two-night-options-same-trip.md): Create one quote, then use Edit Basic Details to change the number of nights and save it as a second quote, so both options are stored on the same trip. - [Why doesn't a Trip ID appear in Global Search or Trip Management?](https://sembark.com/travel-software/faqs/trip-id-not-in-global-search.md): Trips that ended more than a year ago move to the Archived section. Enable Show Archived Trips to find them via global search or the trip filter. - [Can I undo or reactivate a dropped trip?](https://sembark.com/travel-software/faqs/undo-a-dropped-trip.md): A dropped trip cannot be reverted. Drop is the final stage of a trip and involves Sales, Operations and Accounting. - [Why doesn't "Use This" include all my multiple quote options?](https://sembark.com/travel-software/faqs/use-this-missing-multiple-options.md): Converting a quote makes the chosen option the default package. To reuse all options, keep a quotation with multiple options in the In Progress stage. - [Why does a manual voucher lose its formatting when copied into Word?](https://sembark.com/travel-software/faqs/voucher-formatting-changes-in-word.md): Outdated versions of Microsoft Word change the formatting on paste. Use the latest version of Word or WPS Office instead. - [Why does a warning appear after I amend a converted quote?](https://sembark.com/travel-software/faqs/warning-after-amending-converted-quote.md): The quotation and the booking details must match exactly. Book all services as per the quotation and the warning clears. - [What does the warning icon on In Progress leads mean?](https://sembark.com/travel-software/faqs/warning-icon-on-in-progress-leads.md): It flags leads with no activity for the past 3 days. Any follow-up, tag update, or quote change clears the icon. ## API: Getting Started - [Requests](https://sembark.com/travel-software/apis/requests.md) - [Responses](https://sembark.com/travel-software/apis/responses.md) ## API: Authentication - [Authentication](https://sembark.com/travel-software/apis/authentication.md) ## API: API References - [Ping Request](https://sembark.com/travel-software/apis/ping.md) - [Trip Plan Requests](https://sembark.com/travel-software/apis/trip-plan-requests.md) ## Integrations: Get started - [Leads Integration](https://sembark.com/travel-software/integrations/leads-integration.md): You can connect and push enquries from your landing pages directly into the Sembark. ## Integrations: WordPress form plugins - [WordPress Hustle Popup Contact Leads Integration](https://sembark.com/travel-software/integrations/wordpress-hustle-popup-contact-leads-integration.md): Learn how to send your Hustle Popup contact form submission leads to Sembark Travel CRM software using APIs - [WordPress WPForms Contact Leads Integration](https://sembark.com/travel-software/integrations/wordpress-wpforms-contact-leads-integration.md): Learn how to send your WPForms contact form submission leads to Sembark Travel CRM software using APIs - [WordPress Quforms Leads Integration](https://sembark.com/travel-software/integrations/wordpress-quform-leads-integration.md): Learn how to send your Quforms submission leads to Sembark Travel CRM software using APIs - [WordPress MetForms Leads Integration](https://sembark.com/travel-software/integrations/wordpress-metform-leads-integration.md): Learn how to send your MetForms submission leads to Sembark Travel CRM software using APIs - [WordPress Formidable Forms Leads Integration](https://sembark.com/travel-software/integrations/wordpress-formidable-forms-leads-integration.md): Learn how to send your Formidable Forms submission leads to Sembark Travel CRM software using APIs - [WordPress FluentForms Leads Integration](https://sembark.com/travel-software/integrations/wordpress-fluentform-leads-integration.md): Learn how to send your FluentForms submission leads to Sembark Travel CRM software using APIs - [WordPress Elementor Contact Forms Leads Integration](https://sembark.com/travel-software/integrations/wordpress-elementor-contact-form-leads-integration.md): Learn how to send your Elementor contact form submission leads to Sembark Travel CRM software using APIs - [WordPress Contact Forms API Integration](https://sembark.com/travel-software/integrations/wordpress-contact-forms-api-integration.md): Learn how to capture your landing pages conversions in Sembark CRM by easily connecting your WordPress powered Contact Forms from your Landing Pages to Sembark APIs. ## Integrations: Form builders - [Google Form Leads Integration](https://sembark.com/travel-software/integrations/google-form-leads-integration.md): Learn how to connect your Google Forms with Sembark Dashboard to bring leads from your Google Form submission leads into the Dashboard - [Wix Forms Integration using Events in Velo](https://sembark.com/travel-software/integrations/wix-forms-integration-using-crm-backend-events-in-velo.md): Learn how to connect your Wix CRM Backend to Sembark Travel CRM using backend event in Velo. ## Integrations: Chatbots - [BotPenguin Chatbot Leads CRM Integration](https://sembark.com/travel-software/integrations/botpenguin-chatbot-leads-crm-integration.md): Learn how to send leads from BotPenguin Chatbot to your Sembark Travel CRM and take follow-ups on all your Travel Enquiries at one place. ## Release Notes - [v1.178 — Hotel Booking Calendar, Smart Notifications, and AI Email Parsing Enhancements](https://sembark.com/travel-software/release-notes/1-178.md): This release introduces a more streamlined experience across hotel bookings, notifications, and customer communication. You can now manage hotel reservations through a dedicated calendar view, receive improved desktop and mobile notifications, and benefit from enhanced AI-powered email generation for leads and automated distributions. We've also made it easier to send quotation emails directly from the dashboard, reducing the number of steps required to share proposals with customers. Together, these enhancements improve visibility, communication, and day-to-day productivity across your workflow. Let’s dive into more details. - [v1.177 — Customisable Hotel Reports, Cab Type Indicators, Voucher and Email Enhancements](https://sembark.com/travel-software/release-notes/1-177.md): This release focuses on improving reporting flexibility, data accuracy, and information control across the platform. You can now customise columns in the Hotel Check-in/Check-out Report, identify how cab types were created, control whether guest contact details appear in hotel Enquiry emails, and configure whether check-in and check-out timings show on trip vouchers. A comprehensive set of export fixes, currency formatting corrections, and permission improvements rounds out the update. Let's dive into more details. - [v1.176 — AI Email Parsing & Revocable Permissions](https://sembark.com/travel-software/release-notes/1-176.md): This release introduces AI Email Parsing — a fully automated pipeline that connects your email inbox to Sembark, converts incoming travel Enquiries into leads, and keeps the entire conversation history linked to the trip. Alongside that, we have added revocable permissions per user for tighter access control, and expanded quote email customisation with options to show or hide activity timing and remove transport or activity sections entirely. - [v1.175 — Advanced Quote PDF Template Settings, Branded & Non-Branded PDF](https://sembark.com/travel-software/release-notes/1-175.md): Version 1.175 brings a significant overhaul to how your Quote PDFs look and feel. We have introduced advanced customisation options for your PDF templates — covering font control, section layout variations, and section visibility — alongside a brand-new Branded and Non-Branded PDF capability that will help DMCs working with B2B agents. - [v1.174 — Activity Voucher, Activity FOC, Total FOC & Trip Plan Request- Bulk Assign](https://sembark.com/travel-software/release-notes/1-174.md): This release introduces Activity Vouchers — a complete voucher generation workflow for trip activities — along with FOC (Free of Cost) support at both the activity and trip level. We have also added bulk assignment feature for Trip Plan Requests, making it easy to redistribute leads across your sales team. Several enhancements and fixes round out this update. - [v1.173 — Stop Sale & Blackout Dates, Customer Payment Preferences, and Pick-up & Drop Locations](https://sembark.com/travel-software/release-notes/1-173.md): Version 1.173 brings three major additions along with several improvements across the platform. You can now configure Stop Sale and Blackout Dates at the hotel and room level to replace rate sheet workarounds with proper availability and rate validity controls. We have introduced Customer Payment Preferences to automate installment breakdowns based on trip timing, duration, and package value. And we have added Pick-up & Drop Location management for transport services and travel activities, ensuring precise location details flow through to service booking, sharing documents, vouchers, and reports. Let’s dive into more details. - [v1.172 — Supplier Payment Preferences, Transport Cost Distribution, and Trip Source Enhancements](https://sembark.com/travel-software/release-notes/1-172.md): This update introduces comprehensive supplier payment preferences for transport and activities, enhanced quotation controls including flexible transport cost distribution and trip ID prefixing. We’ve improved payment gateway error categorization for better visibility, added category organization for inclusions/exclusions, and expanded trip source management with detailed pages. Account merging capabilities and several workflow improvements are also included. - [v1.171 — Bulk Payment Clearance, Quote PDF Enhancements, and Supplier Management Improvements](https://sembark.com/travel-software/release-notes/1-171.md): This update introduces a powerful bulk payment clearance system that allows you to log multiple payments in a single transaction, streamlining your payment workflows. We’ve enhanced the Quotation PDF with pricing visibility controls and component-wise totals, added comprehensive report activity tracking for admins, and improved supplier management in operational bookings. Guest salutations are now supported system-wide, and several workflow improvements have been added across payment verification, templates, and reports. - [v1.170 — Enhanced Sales Reports, Transport Service Improvements, and Cab Metric Pricing Sheet System](https://sembark.com/travel-software/release-notes/1-170.md): This update enhances the Trip Sales Report with custom column presets and multi-month download capabilities, expands custom date downloads across all sales reports, and adds manual controls for transport service closing dates. We've also introduced a comprehensive sheet management system for cab metric pricing, allowing you to create, manage, and upload pricing sheets directly in the system or via CSV. Several workflow improvements and bug fixes are also included. - [v1.169 — Multi-Guest Management, Enhanced Proforma Invoice, and All Task Filters](https://sembark.com/travel-software/release-notes/1-169.md): This update introduces a comprehensive multi-guest management system that allows you to add and manage multiple tourists for each trip, assign them to specific services and hotels, and share their details across all booking communications. We've also improved the Proforma Invoice with a dropdown for tax types and made task filters accessible to all users for better workflow management. - [v1.168 — Hotel Suppliers, Multi-Month Reports Download, Quote PDF Template, Bulk Trip Sales Assignment](https://sembark.com/travel-software/release-notes/1-168.md): This update brings a new unified Supplier module to manage hotel and other service suppliers in one place, along with improvements to Trip check-in/out reports, Quote PDF pricing sections, and hotel's booking enquiry communication. Admins can now manage trips and sales assignments in bulk, while reports and downloads have been enhanced for better visibility and ease of use. Several workflow and usability improvements have also been added across booking, quoting, and trip management. - [v1.167 — Hyper localisation of Currency, Trip Plan Request Follow-up Notes](https://sembark.com/travel-software/release-notes/1-167.md): This release introduces currency configuration capabilities, enabling region-specific formatting, rounding preference, and solidus (/-) display. This is applied consistently across the entire software to ensure accurate and localised currency representation. - [v1.166 — Transport Services Edit, General Hotel Notes, New metrics, Multi cab Management in Single Service, and Cab Capacity](https://sembark.com/travel-software/release-notes/1-166.md): This release introduces major enhancements across Transport, Quotation, Security, hotel and Task Management modules. Some of the major updates include transport service editing, multiple transport service addition in one go, new cab cost metrics, cab capacity management, and improved multi-cab handling in a single service. System rate-change detection improves quotation accuracy, while destination-level child age ranges improve consistency across hotels . Task-assignment email notifications improve team communication, and admin-controlled 2FA strengthens account security. Several UI refinements, bug fixes, and workflow improvements have also been implemented for a smoother overall experience. - [v1.165 — Advanced Flight System and Account Protection](https://sembark.com/travel-software/release-notes/1-165.md): This release brings major enhancements to the Flight System with two new options for adding flights: Search & Add via API and Manual Entry. You can now seamlessly add One-Way, Round Trip, and Multi-City itineraries using either method. The API search auto-fetches flight details such as airports, terminals, travel class, and timezones, while still allowing full editability. You can also add new Airports and Airlines if needed. All added details—including baggage, fare type, and meal type—are fully shareable across WhatsApp, PDF, Email, Voucher, and Word formats. - [v1.164 — Travel Activity Bulk Disable,Trip Voucher Customisation, Trip Source Management & Transport and Travel activity logs](https://sembark.com/travel-software/release-notes/1-164.md): This release introduces major updates to Travel Activities, including advanced filters, bulk enable/disable options, and ticket re-arrangement. Trip Voucher customisation now allows title editing, section rearranging, and A3 downloads. Admins can manage Trip Sources with new enable/disable and primary contact options. Logs are added for both Travel Activities and Transport Services to track changes. Additional improvements include safer quotation handling, voucher file naming updates, and UI/functional enhancements across dashboard. - [v1.163 — Multipurpose Hotel Notes, Self Booked Accommodation, Custom Column Report & Upgraded Proforma Invoice ](https://sembark.com/travel-software/release-notes/1-163.md): This update introduces multipurpose hotel notes that can be shared via WhatsApp, email, vouchers, or PDF. Self-booked accommodations can now be added and shared, clearly marked for guests and suppliers. Reports now support customisable columns, presets, and filters for faster access. You can now filter and download Trips by destination or status type to get relevant data and reports. Other enhancements include quick add for travel activities, detailed Proforma Invoices, expandable cab details, and multiple trip source tags. Several minor fixes and usability improvements are also included. - [v1.162 — Advanced Lead Assignment, Trip Plan Request Dashboard, Hotel Booking Sharing Via WApp](https://sembark.com/travel-software/release-notes/1-162.md): We’ve added support for self-booked hotels, quick hotel booking enquiry sharing via WhatsApp, and a new trip-plan request dashboard (for integrated leads) with new filters with advanced auto lead distribution rules. The trip report has been upgraded with custom columns, team-level tracking, and zero-rate flight support in quotation. - [v1.161 — Task Management, Transporter wise Rates, OnTrip Changes, Rate compare in Profit Report, Hotel Entry Method ](https://sembark.com/travel-software/release-notes/1-161.md): This release introduces significant enhancements like reordering capabilities for transport and activities services in a day during quotation and inclusions/exclusions, along with automatic rate updates for cab bookings when service details change. Enhanced financial tracking now displays booking and paid amounts across operational bookings, while new Quick Add functionality for hotels simplifies hotel entry processes for faster quotation preparation. The quote email template has been improved with options to change the title of Accommodation section and package price displays. - [v1.160 — Component-wise Markup and Taxation in Itinerary Builder](https://sembark.com/travel-software/release-notes/1-160.md): This release introduces 2 new quotation pricing strategies Per-Component (PC) and Per-Component Per-Person (PC-PP) in addition to the 2 existing pricing strategies Overall and Per-Person (PP). We have introduced enhanced pricing flexibility with markup and tax controls at the component level (hotels, transport, activities, extras). Taxes can now be applied either on Cost + Markup or on Only Markup, with component-specific tax rates. In addition to this, new quotations now support specifying tax on flights and rounding-off flight prices as well. - [v1.159 — Bulk disabling of Transport Service, All operational services download for a trip, Transport Service Closing days & Hotel edit log & history checking](https://sembark.com/travel-software/release-notes/1-159.md): This release introduces Bulk disabling of transport services with advanced filters and improved cab price handling, Transport service closing day warning and Package wil;l not saved . We’ve added a New Hotel Activity Log tab, Auto-set check-in/out times for hotel creation based on Destination, and the ability to download Word files of Trip Holding documents.Additionally, the Security Page under Profile Settings has been redesigned for a cleaner experience. - [v1.158 — Proforma Invoice Templates and Quote PDF Banners](https://sembark.com/travel-software/release-notes/1-158.md): This release adds Proforma Invoice Template customization, including titles, default Terms and optionaly removal of HSN codes customization. The Duration formatting in Quote Transport and Trip Operational Bookings is now clearer and more consistent. Admins can also customize headers and footers banners visibility in Quote PDFs. - [v1.157 — Improved Password Security and User Management](https://sembark.com/travel-software/release-notes/1-157.md): This release introduces enhanced user management, featuring a redesigned User Details page, improved password controls for Admins, and the ability to delete user’s profile pictures. Additionally, supplier details have been added to Activities and Transportation Vouchers. - [v1.156 — Trip-Wise Transport Ledgers and Improved Hotel Listing](https://sembark.com/travel-software/release-notes/1-156.md): This update includes in Transport Supplier Ledger by providing Trip-wise supplier ledger option and improves hotels listing page to provide more details and filters for rates validity, manual vs file entries and a download options for Hotels. - [v1.155 — Trip Source/Agent Tagging and PDF/Email Customizations](https://sembark.com/travel-software/release-notes/1-155.md): This update includes new features which provides agent tagging for better source/agents management and Quote PDF/Email template customizations to make the output more personalized and beautiful as per your brands. - [v1.154 — Payment Receipt, Hotel Check-In-Out Reports](https://sembark.com/travel-software/release-notes/1-154.md): This update includes payment receipts generation of your verified paid instalments and listing as well as exports for your daily/weekly/monthly Hotel Check-In/Outs reports. This update also improves the listing UI for Quote suggestions to provide more details such as day wise summary, all hotel options and fully details itinerary. - [v1.153 — Quick Vouchers, Lock/Unlock Trip and Monthly Accounts Ledgers](https://sembark.com/travel-software/release-notes/1-153.md): This update includes improvements in your day-to-day tour operations in Sembark, specifically targeting quicker voucher generation, auto-locking of past trips, monthly accounts ledger view and various improvements in trips check-in/out and payments reports download. - [v1.152 — Activity Closing Days and Trip Operations Overview Download](https://sembark.com/travel-software/release-notes/1-152.md): This update includes various improvements in Sales, Reservations, Operations and Accounting process in Sembark, specifically, download provision of Trip Operations, closing days/dates for Activities/Tickets, Bank Account currency for non-functional currency transactions and more customizations for PDFs. - [v1.151 — Tax Types, Trip Cost-Profit Report and 2FAs](https://sembark.com/travel-software/release-notes/1-151.md): This update provides customization of tax types (GST, VAT, TCS etc), meal plans and room types along with allowing you to add Two-Factor authentication (2FA) to add more security layers to your and team's accounts. This update also introduces a new report which give you a detailed cost and profit analysis for a single trip. - [v1.150 — Monthly Tour Downloads, Trip Check-In Reports and Multi-Timezone Access](https://sembark.com/travel-software/release-notes/1-150.md): This update primary focuses on downloads of Monthly Tour Operations Data and Monthly Tour Check-Ins Reports. Along with that, this update has improved the dashboard to make it more compatible for multiple-timezone/office setup which required a major change from development side to reduce any requirements from your end. - [v1.149 — Travel Activity Ticket Bookings and Suppliers](https://sembark.com/travel-software/release-notes/1-149.md): This update introduces bookings managements for Travel Activities/Tickets and includes overall improvements in the day-wise itinerary creation process in quotation, rates for bookings (along with selling rates), tour operational calendar and bookings, supplier management for transportation and activities, along with many small bug fixes. - [v1.148 — New Dashboard, To-Dos and New Roles](https://sembark.com/travel-software/release-notes/1-148.md): This update introduces a new dashboard for overall monitoring, follow-ups and To-Dos. Now there three new roles for Reservations and Data Operators teams. Along with that, you can now download the list of incoming and outgoing instalments. The sales team now sort the leads by last follow-up time to improve the follow-up process. - [v1.147 — Email Docx Download and Template Customizations ](https://sembark.com/travel-software/release-notes/1-147.md): With this update, you can further customize Transportation and Itinerary sections of your Quote Email and PDF Templates and download the Quote Email content as Word Docx file. This release also includes notable updates such as Accounts and Transaction Excel Exports, Child age and Hotel check-in/out customization for Destinations, Hotel contact details during Booking Enquiry Email, Improved FB Integration and some other enhancements. - [v1.146 — Customization of Quote Email and PDF Template](https://sembark.com/travel-software/release-notes/1-146.md): You can now set custom greetings for quotation emails and pdfs along with fonts and text configuration. The greetings support rich text formatting such as bold, italic, links and more. Update to latest version and find more details in the app. - [v1.145 — Salesperson, Destination and Source Reports](https://sembark.com/travel-software/release-notes/1-145.md): This update includes improvements in your sales reports, providing salesperson wise, destination wise and trip source wise reports with revenue and profits. - [v1.144 — Multi-Category Quotations](https://sembark.com/travel-software/release-notes/1-144.md): Create quotation with multiple categories/options, use different costing currencies in quotes, automate exchange rates using master data and more. - [v1.143 — Trip Sources Merging](https://sembark.com/travel-software/release-notes/1-143.md): This update includes a bunch of small new features and security updates to your Sembark Dashboard. - [v1.142 — Proforma Invoice and Guest City](https://sembark.com/travel-software/release-notes/1-142.md): Now you can generate Proforma Invoices for your sales in few clicks. Invoices will use details from your Trip Sources, Organization's billing details and Selling Quotation to auto-populate items and billing details. An Origin City / Place of Supply can also be attached to trips to better analyse your Sales. - [v1.141 — Cab Types Management and Destination-wise Contact or Billing Addresses](https://sembark.com/travel-software/release-notes/1-141.md): You can now archive cab types which are incorrect or no-longer used. Now you can attach billing details to your business and B2B trip sources. You can also attach the addresses to specific destination(s) to use destination-wise contact/billing addresses. - [v1.139 — Hotel Advanced Search, Marketing Person Leads, Website/Ads Leads Tagging](https://sembark.com/travel-software/release-notes/1-139.md): With this update, you can now tag your queries with your Field/Marketing sales person for incentive and monitoring, restrict number of rooms in a hotel to remove impossible quotes, and tag your landing page leads. - [v1.138 — Activities and Transports](https://sembark.com/travel-software/release-notes/1-138.md): Improvements in Multi-Day Activities and Tickets, Travel Activities in Vouchers, Pickup and Duration of Transport Services. - [v1.137 — Cab Price Calculator for Quotes](https://sembark.com/travel-software/release-notes/1-137.md): You can now calculate cab wise prices using various metrics such as Per Kms, Parking Charges, Night charges etc. during the Quote Creation with automatic rate-calculations. - [v1.135 — Merge Hotels and Destination-wise Support Numbers](https://sembark.com/travel-software/release-notes/1-135.md): You can now merge duplicate hotels, disabled unused hotels, and attach contact number with destinations. This release also include performance improvement across application. - [v1.133 — Select Same Cabs to Quote for All Days](https://sembark.com/travel-software/release-notes/1-133.md): You can now select same cab type for all days in one-go during quote creation/updation - [v1.131 — Download Trip Sources and Guest Data](https://sembark.com/travel-software/release-notes/1-131.md): You can now download trip sources and guest data for your B2B sales analysis and Marketing purposes. - [v1.120 — Markups in Quotes](https://sembark.com/travel-software/release-notes/1-120.md): Now you can add Total and Per-Person markup to your Quotes in Sembark Travel Software - [v1.105 — API Integrations](https://sembark.com/travel-software/release-notes/1-105.md): Now you can integrate with Sembark using REST APIs - [v1.104 — Images in Quote PDFs and More Personalization](https://sembark.com/travel-software/release-notes/1-104.md): Add images to destinations, hotels and itineraries to create impressive packages and share with your customers. - [v1.99 — Add Similar Hotel Options in Packages](https://sembark.com/travel-software/release-notes/1-99.md): Easily add similar hotel options in packages to increase sales and profit with automated price calculation and ease of sharing - [v1.98 — Open Signup and Test Data Mode](https://sembark.com/travel-software/release-notes/1-98.md): International Phone Numbers, Open signup for Sembark Travel Software and a new Test Data mode to work for training of new team members and API intergration testing - [v1.96 — Trip Cancellation and Payment Refunds](https://sembark.com/travel-software/release-notes/1-96.md): Easily handle trip cancellation after conversion with payments refunds to clients and service providers - [v1.72 — Hotel Bookings Ledger](https://sembark.com/travel-software/release-notes/1-72.md): View your hotel bookings ledger filtered by hotels, groups, booking provider, durations and payments status on Sembark - [v1.70 — Introducing Sales Reports](https://sembark.com/travel-software/release-notes/1-70.md): View your monthly sales by destinations, sales persons and trip sources along with exports