--- title: Custom Email Replies, WhatsApp Automation Enhancements, and More | Release Notes description: This release introduces two significant communication improvements. You can now initiate and reply to email conversations directly from Sembark — not just send TPRs — enabling full two-way communication with DMCs and other contacts without switching to an external email client. WhatsApp messaging also receives three enhancements. Additionally, trip voucher templates now support section hiding, same-day itinerary services can be grouped under a single title, and lead assignment notifications have been introduced for sales and operations teams. Let's dive into more details. version: 1.184 date: 2026-10-09 --- # Custom Email Replies, WhatsApp Automation Enhancements, and More Version 1.184 · 2026-10-09 · by Utkarsh Jain This release introduces two significant communication improvements. You can now initiate and reply to email conversations directly from Sembark — not just send TPRs — enabling full two-way communication with DMCs and other contacts without switching to an external email client. WhatsApp messaging also receives three enhancements. Additionally, trip voucher templates now support section hiding, same-day itinerary services can be grouped under a single title, and lead assignment notifications have been introduced for sales and operations teams. Let's dive into more details. ## 1. Custom Email Replies with Attachments You can now initiate and reply to email conversations directly from Sembark — with any contact, including DMCs, suppliers, or agents — without being limited to sending Trip Plan Requests (TPRs). This enables full two-way email communication from a single platform. ![Image showing the email composition screen with the To field, CC field, and attachment option within the platform](https://sembark.com/assets/images/uploads/release-notes-1-184-image-showing-the-email-composition-screen-with-the-to-field-cc-field-and-attachment-option-within-the-platform.jpg) #### Why this feature matters Previously, the only outbound email action available from Sembark was sending a TPR. If you needed to ask a DMC about availability, negotiate rates, or have a preliminary conversation before formalising a request, you had to do it outside the system — through your email client — and then manually track that thread separately. This created a gap between your email communication and your trip records. Custom email replies close that gap entirely. #### What You Can Now Do * Initiate a new email conversation with any contact by entering their email address directly — no existing thread or TPR required. * Add CC recipients to include other team members or contacts in the conversation. * Share travel requirements or package details in the email body to kick off a conversation with a DMC or supplier. * Reply to incoming emails from directly within the platform, continuing the thread without switching to an external email client. * Attach files to outgoing emails — send itineraries, quotations, or any supporting document alongside your message. ## 2. WhatsApp Automation Enhancements We have introduced three enhancements to WhatsApp messaging, improving how files are shared and how automated follow-ups are handled when customers respond to message templates. ### Image Previews Before Sending When attaching an image to a WhatsApp message, you can now see a preview of the image before it is sent. This allows you to confirm the correct file is selected before the message goes out to the customer, reducing the chance of sending the wrong file. ### Drag-and-Drop File Support You can now drag and drop images and supported files directly from your device into the WhatsApp messaging interface. Previously, files had to be selected through a file picker. Drag-and-drop makes attaching files to WhatsApp messages significantly faster, especially when sharing multiple files in quick succession. ### WhatsApp Quick Reply Follow-Ups We have added a new automated follow-up reply template . This allows you to configure what happens automatically when a customer taps a specific reply button — ensuring every button choice receives a relevant, personalised response without any manual action from your team. ![Image showing the quick reply button configuration screen ](https://sembark.com/assets/images/uploads/release-notes-1-184-image-showing-the-quick-reply-button-configuration.jpg) ## 3. Compact Itinerary — Same-Day Title Merge We have introduced a cleaner way to display same-day services in the itinerary. When multiple services scheduled on the same day are now grouped and shown under a single unified heading instead of repeating the same title multiple times. ![Image showing multiple titles together](https://sembark.com/assets/images/uploads/release-notes-1-184-show-title-together.jpg) ## Other Improvements * **Trip Voucher — Section Hide in Templates:** A new section hide option has been added to the email and voucher template settings. You can now hide specific sections from a trip voucher or email template without removing the underlying data, giving you control over what appears on customer-facing documents per template. * **Lead Assignment Notifications:** Notifications are now sent when a trip is assigned to a sales person or an operations/reservations person. The relevant team member receives a notification at the point of assignment, ensuring no lead or trip goes unnoticed after being allocated. ## Release Notes Current release: [Custom Email Replies, WhatsApp Automation Enhancements, and More](https://sembark.com/travel-software/release-notes/1-184.md) ### 2026 * [v1.185 — Visa Services & Proforma Invoice – Line Item & Price Breakup](https://sembark.com/travel-software/release-notes/1-185.md) * [v1.184 — Custom Email Replies, WhatsApp Automation Enhancements, and More](https://sembark.com/travel-software/release-notes/1-184.md) * [v1.183 — WhatsApp Integration, TeleCalling and Automations](https://sembark.com/travel-software/release-notes/1-183.md) * [v1.182 — AI Itinerary Importer, Tourist Profile and Document Management Improvements, Improved Profit Reports with Payment-Level Exchange Rates](https://sembark.com/travel-software/release-notes/1-182.md) * [v1.181 — Trips Tags Management, Flight Per Person Pricing, and Minimum Markup Settings](https://sembark.com/travel-software/release-notes/1-181.md) * [v1.180 — Guest Document Management, Tourist Profiles, Duplicate Trip Source Prevention](https://sembark.com/travel-software/release-notes/1-180.md) * [v1.179 — Real-Time Exchange Rates with Markup Percentage, Trip Operations & Email Improvements](https://sembark.com/travel-software/release-notes/1-179.md) * [v1.178 — Hotel Booking Calendar, Smart Notifications, and AI Email Reader Enhancements](https://sembark.com/travel-software/release-notes/1-178.md) * [v1.177 — Customisable Hotel Reports, Cab Type Indicators, Voucher and Email Enhancements](https://sembark.com/travel-software/release-notes/1-177.md) * [v1.176 — AI Email Reader & Revocable Permissions](https://sembark.com/travel-software/release-notes/1-176.md) * [v1.175 — Advanced Quote PDF Template Settings, Branded & Non-Branded PDF](https://sembark.com/travel-software/release-notes/1-175.md) * [v1.174 — Activity Voucher, Activity FOC, Total FOC & Trip Plan Request- Bulk Assign](https://sembark.com/travel-software/release-notes/1-174.md) * [v1.173 — Stop Sale & Blackout Dates, Customer Payment Preferences, and Pick-up & Drop Locations](https://sembark.com/travel-software/release-notes/1-173.md) * [v1.172 — Supplier Payment Preferences, Transport Cost Distribution, and Trip Source Enhancements](https://sembark.com/travel-software/release-notes/1-172.md) * [v1.171 — Bulk Payment Clearance, Quote PDF Enhancements, and Supplier Management Improvements](https://sembark.com/travel-software/release-notes/1-171.md) * [v1.170 — Enhanced Sales Reports, Transport Service Improvements, and Cab Metric Pricing Sheet System](https://sembark.com/travel-software/release-notes/1-170.md) * [v1.169 — Multi-Guest Management, Enhanced Proforma Invoice, and All Task Filters](https://sembark.com/travel-software/release-notes/1-169.md) * [v1.168 — Hotel Suppliers, Multi-Month Reports Download, Quote PDF Template, Bulk Trip Sales Assignment](https://sembark.com/travel-software/release-notes/1-168.md) ### 2025 * [v1.167 — Hyper localisation of Currency, Trip Plan Request Follow-up Notes](https://sembark.com/travel-software/release-notes/1-167.md) * [v1.166 — Transport Services Edit, General Hotel Notes, New metrics, Multi cab Management in Single Service, and Cab Capacity](https://sembark.com/travel-software/release-notes/1-166.md) * [v1.165 — Advanced Flight System and Account Protection](https://sembark.com/travel-software/release-notes/1-165.md) * [v1.164 — Travel Activity Bulk Disable,Trip Voucher Customisation, Trip Source Management & Transport and Travel activity logs](https://sembark.com/travel-software/release-notes/1-164.md) * [v1.163 — Multipurpose Hotel Notes, Self Booked Accommodation, Custom Column Report & Upgraded Proforma Invoice ](https://sembark.com/travel-software/release-notes/1-163.md) * [v1.162 — Advanced Lead Assignment, Trip Plan Request Dashboard, Hotel Booking Sharing Via WApp](https://sembark.com/travel-software/release-notes/1-162.md) * [v1.161 — Task Management, Transporter wise Rates, OnTrip Changes, Rate compare in Profit Report, Hotel Entry Method ](https://sembark.com/travel-software/release-notes/1-161.md) * [v1.160 — Component-wise Markup and Taxation in Itinerary Builder](https://sembark.com/travel-software/release-notes/1-160.md) * [v1.159 — Bulk disabling of Transport Service, All operational services download for a trip, Transport Service Closing days & Hotel edit log & history checking](https://sembark.com/travel-software/release-notes/1-159.md) * [v1.158 — Proforma Invoice Templates and Quote PDF Banners](https://sembark.com/travel-software/release-notes/1-158.md) * [v1.157 — Improved Password Security and User Management](https://sembark.com/travel-software/release-notes/1-157.md) * [v1.156 — Trip-Wise Transport Ledgers and Improved Hotel Listing](https://sembark.com/travel-software/release-notes/1-156.md) * [v1.155 — Trip Source/Agent Tagging and PDF/Email Customizations](https://sembark.com/travel-software/release-notes/1-155.md) * [v1.154 — Payment Receipt, Hotel Check-In-Out Reports](https://sembark.com/travel-software/release-notes/1-154.md) * [v1.153 — Quick Vouchers, Lock/Unlock Trip and Monthly Accounts Ledgers](https://sembark.com/travel-software/release-notes/1-153.md) * [v1.152 — Activity Closing Days and Trip Operations Overview Download](https://sembark.com/travel-software/release-notes/1-152.md) ### 2024 * [v1.151 — Tax Types, Trip Cost-Profit Report and 2FAs](https://sembark.com/travel-software/release-notes/1-151.md) * [v1.150 — Monthly Tour Downloads, Trip Check-In Reports and Multi-Timezone Access](https://sembark.com/travel-software/release-notes/1-150.md) * [v1.149 — Travel Activity Ticket Bookings and Suppliers](https://sembark.com/travel-software/release-notes/1-149.md) * [v1.148 — New Dashboard, To-Dos and New Roles](https://sembark.com/travel-software/release-notes/1-148.md) * [v1.147 — Email Docx Download and Template Customizations ](https://sembark.com/travel-software/release-notes/1-147.md) ### 2023 * [v1.146 — Customization of Quote Email and PDF Template](https://sembark.com/travel-software/release-notes/1-146.md) * [v1.145 — Salesperson, Destination and Source Reports](https://sembark.com/travel-software/release-notes/1-145.md) * [v1.144 — Multi-Category Quotations](https://sembark.com/travel-software/release-notes/1-144.md) * [v1.143 — Trip Sources Merging](https://sembark.com/travel-software/release-notes/1-143.md) * [v1.142 — Proforma Invoice and Guest City](https://sembark.com/travel-software/release-notes/1-142.md) * [v1.141 — Cab Types Management and Destination-wise Contact or Billing Addresses](https://sembark.com/travel-software/release-notes/1-141.md) * [v1.139 — Hotel Advanced Search, Marketing Person Leads, Website/Ads Leads Tagging](https://sembark.com/travel-software/release-notes/1-139.md) * [v1.138 — Activities and Transports](https://sembark.com/travel-software/release-notes/1-138.md) * [v1.137 — Cab Price Calculator for Quotes](https://sembark.com/travel-software/release-notes/1-137.md) ### 2022 * [v1.135 — Merge Hotels and Destination-wise Support Numbers](https://sembark.com/travel-software/release-notes/1-135.md) * [v1.133 — Select Same Cabs to Quote for All Days](https://sembark.com/travel-software/release-notes/1-133.md) * [v1.131 — Download Trip Sources and Guest Data](https://sembark.com/travel-software/release-notes/1-131.md) * [v1.120 — Markups in Quotes](https://sembark.com/travel-software/release-notes/1-120.md) * [v1.105 — API Integrations](https://sembark.com/travel-software/release-notes/1-105.md) * [v1.104 — Images in Quote PDFs and More Personalization](https://sembark.com/travel-software/release-notes/1-104.md) ### 2021 * [v1.99 — Add Similar Hotel Options in Packages](https://sembark.com/travel-software/release-notes/1-99.md) * [v1.98 — Open Signup and Test Data Mode](https://sembark.com/travel-software/release-notes/1-98.md) * [v1.96 — Trip Cancellation and Payment Refunds](https://sembark.com/travel-software/release-notes/1-96.md) ### 2020 * [v1.72 — Hotel Bookings Ledger](https://sembark.com/travel-software/release-notes/1-72.md) * [v1.70 — Introducing Sales Reports](https://sembark.com/travel-software/release-notes/1-70.md)