---
title: Tour Operations | Software Training
description: Training overview of cab schedules, activity bookings and trip vouchers in Sembark.
---

# Tour Operations

Training overview of cab schedules, activity bookings and trip vouchers in Sembark.

Tour Operations is the most customer-facing part of your business — guests experience your work directly through transfers, activities and on-ground support. After conversion, all quoted transport and activity services automatically become **operational bookings**, and this guide walks through running them.

## The Tour Operations Calendar

Open the Tour Operations calendar to see all upcoming cab schedules and activity bookings in one view, with booked/pending stats. Click a date to open the **day view** with every service of that day.

Read [Operational Bookings](https://sembark.com/travel-software/docs/operational-bookings.md) and the [Cab Schedules Overview](https://sembark.com/travel-software/docs/cab-schedules-overview.md) for views and filters.

## Assign Suppliers and Drivers

Practice the assignment flow on a day view:

1. Pick an unassigned transfer service and assign a transporter/driver — the system shows the driver's existing same-day assignments to prevent over-booking.
2. Add remarks, internal comments and confirmation details (driver, cab number).
3. For activities, assign the activity supplier and add ticket confirmation details (PNR/Ticket ID).
4. Use bulk assignment to handle many services across trips at once.

See [Assign Service Provider](https://sembark.com/travel-software/docs/cab-schedule-assign-service-providers.md) and [Activity Bookings](https://sembark.com/travel-software/docs/activity-bookings.md).

## Share Details

Share transfer and activity details with guests via WhatsApp/Email — including hotel stay and arrival/departure details — and booking details with suppliers and drivers. You can share with guests even before a driver is assigned.

Read [Share Service Details](https://sembark.com/travel-software/docs/share-operational-services.md).

## Trip Vouchers

Generate the [trip voucher](https://sembark.com/travel-software/docs/trip-vouchers.md) — the single document with the full itinerary, hotels, transfers, activities and support numbers — and share it with the guest as PDF.

For booked activities, also generate [Activity Vouchers](https://sembark.com/travel-software/docs/activity-vouchers.md) with QR codes, ticket numbers and attachments — individually per activity or as one combined voucher from the trip's Docs section.

## Before Trip Start — Checklist

- Verify pending collections: due amounts are visible to operations so no trip starts with unpaid balances ([Incoming Payments](https://sembark.com/travel-software/docs/incoming-payments.md)).
- Check the **Quote Booking Diff** listing for mismatches between quote and bookings.
- Download the day's [movement chart](https://sembark.com/travel-software/docs/operational-reports.md) for ground coordination.

:::success Done

That's the operations loop: calendar → assignment → sharing → voucher. A smooth operation here directly drives reviews, repeat business and growth.

:::

## Training Navigation

Current page: [Tour Operations](https://sembark.com/travel-software/training/tour-operations.md)

### Sales

* [Sales Overview](https://sembark.com/travel-software/training/sales.md)
* [Leads and Queries](https://sembark.com/travel-software/training/leads-and-queries.md)
* [Package Quotes](https://sembark.com/travel-software/training/package-and-quotes.md)
* [Quotation Sharing](https://sembark.com/travel-software/training/share-quotes.md)
* [Follow-ups and Amendments](https://sembark.com/travel-software/training/followups-and-amendments.md)
* [Conversion](https://sembark.com/travel-software/training/conversion.md)
* [Cancellation and Drops](https://sembark.com/travel-software/training/cancellation-and-drops.md)
* [Remaining Payment Tracking](https://sembark.com/travel-software/training/remaining-payment-tracking.md)
* [Tour Co-ordination](https://sembark.com/travel-software/training/tour-coordination.md)

### Accounting

* [Accounting and Payments](https://sembark.com/travel-software/training/accounting.md)

### Reservations

* [Hotel Reservations](https://sembark.com/travel-software/training/reservations.md)

### Tour Operations

* [Tour Operations](https://sembark.com/travel-software/training/tour-operations.md)

### Data & Administration

* [Data Management](https://sembark.com/travel-software/training/data-operator.md)
* [Administration and Reports](https://sembark.com/travel-software/training/admin.md)