Terms, Privacy and Procedures

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Sembark's Terms of Service

Policies that apply to your account and use of this site

Last revised on September 19, 2023, effective as of September 19, 2023

These Terms of Service are a contract between you and Sembark Tech Private Limited (referred to in these Terms of Service as "Sembark", "us", "we" or "our"), the provider of the Sembark website and the services accessible from the Sembark website (which are collectively referred to in these Terms of Service as the "Sembark Service").

You are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the Sembark Service. In these Terms of Service, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms of Service, we reserve the right to cancel your account or block access to your account without notice.

Account Terms

  • Eligibility. Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 16 years of age or older.

  • Registration Information. You must provide your legal full name, a valid permanent email address, along with any other information required by Sembark during the registration process. One person or legal entity may not maintain more than one account.

  • Password. You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage from your failure to comply with this security obligation. Personally identifiable information submitted by you will be subject to our Privacy Policy.

  • Restrictions. You may not use the Sembark Service for any illegal or unauthorized purpose. You must not, in the use of the Sembark Service, violate any laws in your jurisdiction, including, among other things, by:

    • Distributing any virus, time bomb, trap door, or other harmful or disruptive computer code, mechanism or program.
    • Covering or obscuring any notice, legend, warning or banner contained on the Sembark Service.
    • Interfering with or circumventing any security feature of the Sembark Service or any feature that restricts or enforces limitations on use of or access to the Sembark Service.
    • Infringing or violating the rights of any other party, including without limitation any intellectual property rights, including copyright laws, or rights of privacy or publicity.
    • Being obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, slanderous, hateful, or causing embarrassment to any other person as determined by Sembark in its sole discretion
    • Deliberately misleading anyone as to your identity, impersonating another, or falsely identifying the source of any information.


The Sembark Service is billed in advance in accordance with our pricing schedule. You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you choose when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it, or the Company cancels it. You may cancel your Subscription by contacting Sembark customer support [support@sembark.com](mailto:support@sembark.com).

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties. You agree to pay for any taxes that might be applicable to your use of the Sembark Service or payments made by you in connection with your use of the Sembark Service.

Modifications to the Sembark Site and Prices

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Sembark Service (or any part thereof) with or without notice. However, we will make our very best efforts to notify customers of any upcoming system maintenance and/or service disruptions.

Prices of all Sembark Service plans are subject to change. If Sembark does for any reason have to remove the plan you are on or require an upgrade to a current plan, we will provide you with at least six (6) months' notice via email.

We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Sembark Service.

We reserve the right, in our sole discretion, to change, modify, add to, supplement or delete any portion of these Terms of Service at any time, effective with or without prior notice; provided, however, that we will use reasonable efforts to provide you with notification of any material changes (as determined in our sole discretion) by email.

If any future changes to these Terms of Service are unacceptable to you or cause you to no longer be in compliance, you must immediately stop using the Sembark Service. Your continued use of the Sembark Service following any revision to this Agreement constitutes your complete acceptance of any and all such changes. Any new features that augment or enhance the current Sembark Service, including the release of new tools and resources, will be subject to these Terms of Service.


A valid payment method, such as bank account details, is required to process the payment for your Subscription. You shall provide the Company with accurate and complete billing information including full name, company name, address, state, zip code, and a valid payment method information. By submitting such payment information, you automatically authorize the Company to charge all Subscription fees incurred through your account to any such payment instruments.

No Refund Policy

All sales are final. We do not offer refunds for any products or services purchased. Most of our services offer a free-trail-demo accounts with free demo one-to-one meetings which should be enough to evaluate the project.

We understand that you may not be happy with your purchase for a variety of reasons. However, we believe that it is important to have a clear and consistent policy in place. This policy helps us to protect our business and to ensure that all of our customers are treated fairly.

Subscription Payment Failures

If you attempted to pay for your subscription using our payment gateway partner, but the payment failed, you should receive a refund in 5-7 business days. This refund will be processed and issued by our payment gateway partner, and the specific timeframe for receiving the refund may vary depending on your bank or financial institution.

Intellectual Property and Content Ownership

We claim no ownership rights over the content submitted or created exclusively by you in your Sembark Service account. Any content that is yours remains yours. These Terms of Service do not grant us any licenses or rights to your content except for the limited rights needed for us to provide the Sembark Service to you.

Similarly, any reporting data we collect from your use of the Sembark Service remains yours. By using the Sembark Service you agree that we can use this data to provide the Sembark Service to you, and you also agree that as long as the data is anonymized and does not identify you, we can combine this data with the anonymized data of other companies to provide benchmarking, public reports or to otherwise use it to provide the Sembark Services.

Sembark, and the Sembark logos, are property of Sembark and may not be used without our express written permission. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission. You do not acquire any ownership rights by using the Sembark Service. For more guidelines on using the name or logo, see this page.

Account Access

In some cases, it is necessary for Sembark employees to access your account and content in order to diagnose a problem. When you contact our support team, it is implied that you are allowing Sembark employees to access your account if necessary, in order to be helpful. If you wish to receive assistance without granting permission to your account, please specify as much in your communication with our support team and those requests will be honoured to the extent possible.


You agree to indemnify and hold Sembark, its parents, subsidiaries, affiliates, officers, partners and employees harmless from any claim or demand, charge, liability, damages, expenses or loss, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Sembark Service, use of your account by any third party, your violation of these Terms of Service, or any infringement by you or any third party using your account.


  • The Sembark Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied.
  • Sembark is a distributor and not a publisher of the content supplied by third parties; as such, Sembark exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Sembark Service.
  • Without limiting the foregoing, Sembark specifically disclaims all warranties and representations in any content transmitted on or in connection with the Sembark Service or on sites that may appear as links on the Sembark Service, or in the products provided as a part of, or otherwise in connection with, the Sembark Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third-party rights.
  • No oral advice or written information given by Sembark or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice.
  • Without limiting the foregoing, Sembark does not warrant that (i) the Sembark Service will be uninterrupted, uncorrupted, timely, or error-free, (ii) the service will meet your specific requirements, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

Limitation of Liability

Sembark will not be liable for any indirect, incidental, special, exemplary or consequential damages, lost profits, lost data, or business interruption, in any way whatsoever arising out (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service; whether or not Sembark is advised of the possibility of such damages. You acknowledge and agree that Sembark's maximum liability to you will not exceed the amount you have paid Sembark in the ninety (90) days immediately preceding the date on which you first assert a claim.

To the fullest extent permitted by law, these disclaimers and limitations of liability apply to any and all damages or injury whatsoever caused by or related to use of, or inability to use, the Sembark Service under any cause or action whatsoever of any jurisdiction, including, without limitation, actions for breach of warranty, breach of contract or tort (including negligence).

Jurisdiction and Venue

These Terms of Service and any controversy, claim or dispute arising under or related to these Terms of Service will be construed, pursued and resolved in accordance with and will be governed by the laws of Jaipur, India without regard to its conflicts of law's provisions. You irrevocably consent to the exclusive jurisdiction of the courts of Jaipur, India and the federal courts situated in Jaipur, India in connection with any action or dispute arising between the parties under or in connection with these Terms of Service.


You are solely responsible for properly cancelling your account. As a security precaution, an email or phone request to cancel or make changes to your account will not result in cancellation. You can cancel your account at any time from the "Your Plan" page. The Account Owner, and in some cases Administrators with permission, are the only Users with access to this page.

Any cancellation of your account will result in the deactivation or deletion of your account, and the removal of all content in your account. This information can be restored by request of the Account Owner to Sembark for a 14-day period. Cancelled accounts cannot be recovered or restored from Sembark following this 14-day period. Please be aware that we may for a time retain residual account information in our backup and/or archival copies of our database. We will make reasonable commercial efforts to delete your information as soon as possible after you communicate that intention to us.

Cancellations will take effect immediately. If you wish to continue using your account through the end of a billing cycle, please do not cancel until the billing cycle is completed.


Sembark reserves the right to terminate any free accounts that do not have any activity (replies or logins) for sixty (60) days, or trial accounts without a payment method thirty (30) days after expiration.

Sembark, in its sole discretion, has the right to suspend or terminate your account if you breach these Terms of Service. Any termination of your account will result in the deactivation or deletion of your account, denied access to your account, and the removal of all content in your account.

Violation of these Terms of Service

We reserve the right to investigate and prosecute violations of any of these Terms of Service to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting Customers who violate the Terms of Service. You acknowledge that Sembark has no obligation to pre-screen or monitor your access to or use of the Sembark Service or any information, materials or other content provided or made available through the Sembark Service but has the right to do so. You hereby agree that Sembark may, in the exercise of our sole discretion, remove or delete any data, accounts or other content that violates these Terms of Service or that is otherwise objectionable.


If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Service to be unenforceable, the remainder of these Terms of Service will continue in full force and effect. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by an authorized representative of Sembark. Sembark will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Sembark operates and controls the Sembark Service from its offices in the India. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Sembark Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms of Service (which include and incorporate the Sembark Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and Sembark concerning its subject matter, and cannot be changed or modified by you.

  1. Technical support is only provided via email.
  2. You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company. You must not modify, adapt or hack the Service. You must not modify another website so as to falsely imply that it is associated with the Service or the Company.
  4. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Service customer, Company employee or officer will result in immediate account termination.
  5. The section headings used in this Agreement are for convenience only and will not be given any legal import.

Questions about the Terms, Privacy and Procedures should be sent to support@sembark.com

Contact Us

Please feel free to contact us for your queries or demo requests. Provide your contact details and our team will connect you shortly afterwards.

Office Address

1, Plot No 177A, Shyam Enclave Sirsi, Jhotwara
Jaipur, Rajasthan, India - 302034

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