A CRM solution helps travel agents and tour operators to keep a track of leads, bookings, sales, reservations and tour operations as it is a challenging task for any Travel Agent. A Travel CRM (Customer Relationship Management) Software assists Tour Operators and Agencies in managing every stage of lead and interaction with customers and suppliers to grow business and improve relations in the ever-evolving travel industry.
Sembark Travel CRM is a one-stop solution for Travel Agencies like yours that seamlessly syncs with your business environment and optimizes your day-to-day workflows so you can spend more time delighting your customers. It is built by experts with 10+ years of prior experience in both Travel and Technology industries. Our goal is to enrich your business with technology to automate and streamline your day-to-day workflows so that you can focus more on Sales and Growth instead of administrative and repetitive tasks.
The Software is Excellent. Internal Communication between our Sales & Operation Team became smoother. Quotation & sales process became faster than earlier.
I highly recommend Sembark travel software to any travel agency looking for reliable, user-friendly, efficient solution for their operations.
I started using Sembark travel software for travel agency's needs. I must say, it has been a game-changer. The software is incredibly user-friendly and has made generating quotations, tracking leads a breeze.
What I love most about The software provides comprehensive reports on leads, bookings, payments, and cancellations, which has helped me immensely in making informed decisions for my business.
I have B2B sales growth after using Sembark. Our sales turn around time has greatly reduced and we are focusing more on followups. We are getting more bookings with 70% staff.
As a B2B travel agency, Sembark has been a must- have tool for our operations. The software has helped us streamline our processes and has made our work much more efficient.
Sembark has truly revolutionised the way we manage and operate our tours with streamlined processes, from itinerary planning to client communication, resulting in increased efficiency and improved customer satisfaction.
With Sembark, We now can effortlessly design detailed itineraries, complete with activities, accommodations, and transportation arrangements, all while maintaining full control over every aspect of the tour.
- Saving us time with easy sales reports and monitoring of tours
- Lightning fast Tour Package email reply to give quick reply to B2B agents
- Seamless Hotel Reservations management
- Easy to communicate within our team
Sembark has reduced turnaround time (TAT) to reply on queries (In today’s time Agents and Customer have less patience so in this scenario Sembark helps us to reply within 2-5 minutes on any tour query) with more query-conversion% due to faster response.
Quotation PDF and Email designs are simple, impressive and effective with to the point details. We now have very less manual work so team can focus on to get more tour bookings.
- Easy to monitor all the Tour Bookings (exactly know the margins, whereabouts, pending bookings, pending payments etc)
- Better Sales Productivity and Conversion % with faster response
- Streamline Tour Operations Process
- Internal Communication between Team is very fast and easy
- Software properly designed for DMCs
- Easy to Use and Easy to Learn
- No Calculation Errors in Tour Costing
- Instant Reply on Queries with Properly designed formats
- Insightful Reports
- Very easy to work on Sembark
- Streamline the scattered tour handling processes
- Faster Query Response
- Easy handling of ground tour operations
- Tracking of Sales, Team Performance and Agent performance is very good
- No more excel sheets as everything we can do our Sembark
- Uniform and Streamlined process to handle all the queries and bookings
- In depth analysis of all the sales reports, sales performance available at just a click
- Work from anywhere anytime with any device
- Better Payment Tracking
- Sembark gives insight B2B Agent reports by which planning of marketing became breeze
- Streamline process
- Easy to Track all the queries, tour bookings
- Timely incoming and outgoing payments tracking
- Very less manual work
- Better Team Monitoring
- Greater operations Efficiency and Productivity
- Quick revert on Tour Queries (4X faster response)
- Also quality of Presentation of Tour Package Email and PDF format is very good
- No Loose Ends as very easy to monitor your bookings and other processes
- Cover all the basic necessities for internal management
Just like any other sector, the travel business depends a lot on good customer relationship management to survive. That is why a customer relationship management system, or CRM, is crucial for your travel agency. It is a customized solution meant to improve customer service as well as increase sales.
Streamlined business processes and operations, improved lead management, efficient sales processes, improved customer segmentation, MIS reporting and business analytics, and the ability to track customer journeys throughout the booking process are some of the numerous benefits provided by a CRM system for travel agencies and tour operators. These benefits ultimately result in increased sales and improved customer retention.
Sembark Travel CRM helps travel businesses to monitor inquires, nurture leads, follow them up for converting into bookings, handle post-sales interactions, and is capable of maximising the sales pipeline and doesn't let even a single lead be missed.
Sembark CRM is the ideal choice for travel agencies, specifically designed for tour and travel companies. It provides features such as automated quotations, real-time analytics, cloud-based access, and personalized support.
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