Solutions
for B2B Travel Agencies in Thailand
B2B Travel Agency
CRM Software In Thailand
Manage Agent Leads, Share Costed Quotes & Track Every Guest
Run agent leads, follow-ups and quotations from one system built for B2B travel agencies in Thailand. Costed quotes shared by WhatsApp, email or PDF in THB, USD or the currency your agent expects, guest and traveller profiles kept from lead to voucher, and automated follow-ups so no agent is left waiting.
Thailand travel businesses run on Sembark
Daily Struggles Before Sembark
Challenges you face every day as a B2B travel agency
Agent Leads Lost in Chats
Inquiries from international agents arrive across WhatsApp, email and portals — then get forgotten in chats and inboxes while you scramble to respond.
Quotes Rebuilt By Hand Every Time
Each quotation means retyping Thai hotel and cab rates, applying markup and exporting a PDF — so a quote that should take minutes takes hours.
No Memory of Past Guests
Traveller documents, preferences and booking history are scattered, so every new inquiry starts from scratch instead of reusing guest profiles.
How Sembark works for your B2B agency
From agent lead to delivered tour —
one system for the whole
trip.
End-to-End Agent Lead Management
Auto-capture agent inquiries on email, WhatsApp, agent portals and websites — then auto-distribute and tag them, so no Bangkok or Phuket inquiry sits unattended.
Automated Follow-ups & Lead Timeline
Automated follow-up reminders, clear lead ownership and a full activity history — so every agent gets a reply on time, without anyone chasing from memory.
Costed Quotes on WhatsApp, Email or PDF
Build costed quotations in 60 seconds with automatic costing, markup and tax — then share a branded quotation by WhatsApp, email or PDF in one click.
Guest & Traveller Profile Management
Keep traveller details, documents like passports and visas, billing information and preferences in one guest profile — reused from the first quote to the final voucher.
Instant Vouchers & Proforma Invoices
Generate error-free vouchers and proforma invoices on booking confirmation with details pulled automatically — no more retyping in high season.
Live Operations Movement Chart
Watch every ongoing trip on one colour-coded calendar — flights, hotel check-ins, transfers and activities across Thailand, live.
What Happens After You Switch
A faster B2B travel agency in Thailand within weeks of using Sembark
>60%
fewer missed agent follow-ups
80%
faster quotations & vouchers
90%
agent lead visibility across channels
100%
reuse of guest & traveller profiles
The Sembark Way
Your B2B Agency Workflow: With & Without Sembark
The Old Way
Agent leads scattered across WhatsApp, email & spreadsheets
Follow-ups chased from memory and missed in inboxes
Costed quotes rebuilt by hand for every agent
Traveller & guest details retyped for each new trip
Vouchers and documents drafted from scratch
The Sembark Way
Agent leads auto-captured, tagged & distributed in one place
Automated follow-ups with a full lead timeline
Costed quotes shared by WhatsApp, email or PDF in minutes
Guest & traveller profiles reused across trips
Error-free vouchers & documents generated instantly
Testimonials
Real Results Sembark Delivered
90%
Reduced manual effort & response time
We've been using Sembark Travel CRM for about 2 years now, and honestly, it's been a complete game-changer for our travel business. The software makes everything so much easier—from handling leads and building itineraries quickly to keeping track of follow-ups and even payments in real time. It's saved us a ton of time, streamlined the way we work, and helped us manage clients so much better. Really appreciate everything they've done—highly recommend it to anyone in the travel business.
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Sembark for Every Travel Business
Built for Every Kind of Travel Business
Whether you manage destinations, inbound experiences, or international departures, Sembark connects your sales, operations, suppliers, and payments in one seamless workflow.
Destination Management Companies
Manage supplier contracts, accurate quotations, bookings, payments, and on-ground operations, all from one connected platform.
Inbound Tour Operators
Respond to enquiries faster, coordinate local suppliers, and manage every traveller and confirmed tour without operational chaos.
Outbound Tour Operators
Create multi-country quotations, control pricing and margins, track collections, and keep every department working together.
B2B Hotel Consolidators
Centralise hotel inquiries, manage flexible B2B and B2C pricing, and track every payment with hotel consolidator software built to stop double-bookings before they happen.
Frequently Asked Questions
FAQs for B2B Travel Agencies in Thailand
What can Sembark do for a B2B travel agency in Thailand?
Sembark manages the full B2B workflow — agent leads, automated follow-ups, costed quotations, guest profiles, bookings, vouchers and payments. Instead of juggling WhatsApp, email and Excel, your Thai agency runs everything from one system built for B2B travel.
How do I capture and manage agent leads?
Sembark auto-captures inquiries from international agents on email, WhatsApp, agent portals and websites, then tags and auto-distributes them. Every lead keeps a full activity timeline, so no Bangkok or Phuket inquiry sits unattended.
How do automated follow-ups work?
Sembark schedules follow-up reminders based on your sales milestones and shows a complete lead timeline and activity history. Your team replies on time to every agent — without chasing anything from memory.
Can I share costed quotes by WhatsApp, email or PDF?
Yes. Build costed quotations in 60 seconds with automatic costing, markup and tax, then share a branded quotation by WhatsApp, email or PDF in one click — in the currency each agent expects, be it THB, USD or INR.
How does guest profile management work?
Sembark keeps traveller details, documents such as passports and visas, billing information and preferences in one guest profile — reused from the first quotation to the final voucher, so your team never retypes details.
How are supplier rates and payments handled?
Store Thai hotel, cab and activity contracts with seasonal validity, and track agent collections and Thai supplier payouts with ledgers, bank references and reports your accountant will actually use.
Does Sembark handle taxes like VAT for travel services?
Yes. Sembark applies the correct tax on the services you sell and shows cost, markup, tax and margin before you share a quotation — so nothing goes out wrong, whether you bill the agent in THB or another currency.
Can Sembark manage group bookings from international agents?
Yes. Sembark manages complex multi-destination itineraries and group bookings across Bangkok, Pattaya, Phuket, Krabi and Chiang Mai, coordinating flights, hotels, transfers and activities on one live operations chart.
What onboarding and support does Sembark offer for Thai agencies?
Sembark provides dedicated onboarding, team training and ongoing support — including setup of your agent lead sources, Thai supplier rates, pricing and tax configuration — so your team is productive from day one.
How secure is agent and guest data in Sembark?
Sembark protects agent contacts, guest profiles and ledgers with device-specific login, two-factor authentication and confidential handling, so your data stays private.
How is Sembark priced?
Sembark is a paid product: a one-time setup fee plus a monthly fee per user. The amount depends on your country of registration and how many users you need. There's no free plan. Most teams on Sembark have at least three people in sales and operations.
Still have questions?
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