Introduction
Only two sales out of 200 queries- says a travel business owner while sharing his struggles of handling inbound travel operations. The statement has a hint of frustration. Stats show that the conversion rate of travel websites is LOW between 0.2% and 4%.
Lack of streamlined operations, inconsistent data tracking, payment delays, less personalized customer interactions, and poor marketing are some of the major reasons. The problem gets heightened when it comes to inbound tour operations.
Managing international queries, tracking bookings across different time zones, quick communication with global suppliers, personalized itineraries, and on-time payments often becomes a complex task for inbound tour operators.
Distracted by such administrative tasks, 67% of DMCs and inbound travel businesses often fail to exceed customers’ expectations.
It directly impacts the business’ growth and revenue. Hence, Travel CRM Software is an urgent necessity here – a tool that streamlines your operations, manages client relationships, automates your workflow, and helps you grow your revenue.
Another leading travel business owner says- “Without tools, you can’t run ahead with your business”.
TRAVEL CRM SOFTWARE: A NECESSITY FOR INBOUND TOUR OPERATORS
87% of travel business owners acknowledge the necessity of travel CRM software. Losing a single lead can cost you hefty, says another DMC business operator from Delhi.
Organizing tasks like itinerary planning, payment tracking, client communication, and data tracking can result in a management loop. This loop can eventually cost your business growth and expansion. The stakes become higher if the industry has a potential growth rate.
According to The Economic Times- in 2023, the Indian tourism sector experienced impressive growth, with foreign arrivals up by over 300%.
This momentum is expected to continue into 2024 & 2025 with Coldplay, Dua Lipa, and Diljeet Dosanjh expected to tour in India. The data calls for more innovation, more sophisticated planning, and automation of business operations.
To meet the industry’s rigorous demands, Sembark has created an all-in-one Travel CRM software that’s transforming the way the travel industry operates.
SEMBARK TRAVEL CRM SOFTWARE: STAYING AHEAD OF THE GAME
SEMBARK Travel CRM Software is your one-stop solution that streamlines your inbound tour operations in one place. While you get busy delighting your customers, Sembark makes it easy to organize your workflow in one platform.
No more losing out on leads, no delayed payments, and customized itineraries in just 60 seconds.
With its top-notch features, like Lead Tracking and Automated Follow-Ups, Sembark is transforming the travel industry operations.
Making it easy for you to seize any opportunity instantly, Sembark ensures, you are always one step ahead of your competitors.
WAYS SEMBARK IS REVOLUTIONIZING THE INBOUND TOUR OPERATIONS:
- 60-SECOND TOUR ITINERARY BUILDER
In a world of AI where patience has become next to no -Customers expect instant replies. Delayed replies mean missed opportunities. Adding to it, Inbound tour operators often complain that adding up multiple locations at one go is complex and time-consuming. Well, not anymore!
Semark CRM Tool provides a revolutionary 60-second Tour Itinerary Builder. With Sembark, you are instantly ready with tour packages you can share on channels like emails and WhatsApp with the lowest Query Turn Around Time. Achieve perfection with zero scopes of errors while you curate a breathtaking itinerary for your customers.
- Real-Time Payment Tracking
72% of inbound operators have remarked that they often miss out on payment dates while handling multiple locations. This happens mostly during the peak seasons.
Missing out on due dates causes a strained relationship with the suppliers and disrupts the cash flow. The Sembark CRM tool helps you to avoid such payment delays.
Now you can see all transactions, due dates, and payments at a glance with its intuitive dashboard.
By offering real-time tracking of transactions and payment statuses, Sembark CRM software is helping operators stay on top of due dates and maintain transparency with clients and vendors.
The integrated dashboard allows operators to oversee all the dues and receivables at one glance, so they can focus on enhancing customer experience.
- Leads Management
With Sembark CRM, you can track every query and increase your conversion rate. It provides an exceptional feature of Leads Management and Tracking capabilities, integrated with follow-ups and reminders that increase your chance to retain every query. It can also boost your customer engagement rate and develop a customer journey map for your future reference. Seize every opportunity and say no to missed queries.
- Automated Tour Costing
Sembark Travel CRM’s Automated Tour Costing feature streamlines tour package pricing for tour operators and DMCs. It helps you to avoid manual errors and elevate the quoting process.
Simplify your task of creating a competitive package by automating the calculation of different suppliers of hotels, transportation, and excursions.
Such automation increases your teams’ productivity while leaving zero room for manual errors. Operators can easily add markups and taxes, and adjust prices manually when needed.
- Seamlessly Integrate Leads from Various Platforms
According to the current stats- 68% of marketers generate leads from social media. Sembark Travel CRM helps you capture leads from platforms like Facebook, Instagram, Google Ads, and more.
This feature ensures all the data flows into one dedicated dashboard. Tracking every positive query becomes easy. It also enhances Personalized interactions and boosts customer engagement rate. Lead capturing in real-time minimizes your response time and also increases your customer retention rate.
FINAL THOUGHTS
Managing Inbound Tour Operations is tough given that it involves intricate customized itineraries, a chain of communications with different vendors, client relationship management, payment delays, and many more.
While you can have dedicated team members for each section but without Travel CRM Software, you can get stuck in the loop of errors and manual management. The award-winning Travel CRM Software- SEMBARK provides you with all-in-one features that automate your workflow, streamline your bookings, and increase your productivity – keeping you ahead of your competitors.
Stand apart from the crowd and make a difference. To get started, request a free demo today.
