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Software solutions for travel DMCs and operators

by Rajat Sharma on 26 Feb, 2024

In the fast-paced travel industry, Inbound Tour Operators and Destination Management Companies (DMCs) are always on the lookout for ways to make their Tour Operations Seamless and Efficient. Sembark Travel CRM steps in as a game-changer, providing a simple yet powerful CRM software solution to streamline processes and increase the productivity of travel businesses.

Sembark Travel CRM: A Catalyst for Enhanced Productivity and Efficiency in Inbound Tour Operations and DMC

In this blog post, we'll discuss how Sembark Travel CRM is changing the way Inbound Tour Operators and DMCs work, focusing on key points like faster response times, automated tour costing, effective lead tracking, seamless internal communication, simplified reservations, smart tour tracking, maintaining healthy cash flow, and insightful analysis through various reports.

Reduced Turnaround Time

Traditionally, Inbound Tour Operators and DMCs face a challenge with response times, taking anywhere from 2-6 hours to reply to Tour queries. Sembark Travel CRM flips the script, allowing them to cut down response times to an impressive 1-10 minutes. The Sembark Travel CRM facilitates quick tour package creation, making sharing through email, WhatsApp, and visually appealing PDFs and Documents a breeze.

Automated Tour Costing

A common problem for Tour Operators and DMCs is the risk of errors during manual tour cost calculations. Sembark Travel CRM tackles this by automating the entire tour costing process. It not only performs calculations automatically but also warns of any misconfigurations or missing details, ensuring accurate and error-free costings. This not only eliminates costing errors but also safeguards the reputation of Inbound Tour Operators and DMCs.

Effective Lead Tracking

The Sembark Travel CRM's robust lead management and tracking capabilities ensure that no potential tour booking slips through the cracks. Integrated follow-ups and reminders contribute to timely and consistent communication, aiming to Increase to conversion percentage, maximise revenue and tour bookings by establishing strong connections with potential clients.

Seamless Internal Communication

Sembark Travel CRM facilitates seamless communication across various teams within Inbound Tour Operators and DMCs. Consider a scenario of a new Tour Package booking - traditionally, the Sales Team conveys the details to reservations and accounts through email, WhatsApp, or even verbally. Following this, reservations and accounts manually input the information into their respective sheets. In contrast, Sembark Travel CRM promptly alerts reservations and accounts about every new booking, providing comprehensive details without the need for manual data entry.

Ease of Reservations

The reservations process, often burdened by manual work and tracking, undergoes a significant transformation with Sembark Travel CRM. The Sembark Travel CRM enables the reservations team to effortlessly share booking details with hotels and transporters via email and WhatsApp. Additionally, Sembark Travel CRM automates the creation of supplier bookings and payment ledgers, reducing manual workload and enhancing overall productivity.

Smart Tracking of Current Tours

Managing current tour operations usually involves creating intricate Excel sheets, consuming valuable time and effort. Sembark Travel CRM simplifies this process by smartly generating a tour operation calendar, ensuring smooth scheduling for cabs, activities, and other travel services, facilitating the flawless execution of tours.

Healthy Cash Flow and Timely Payment Collection

Presently, Inbound Tour Operators and DMCs lack a standardised approach for monitoring customer payments. Typically, they resort to creating Excel sheets, which, unfortunately, does not provide a seamless payment tracking experience. Payments are often collected when the tour is on the brink of commencement. In contrast, Sembark Travel CRM offers a solution by efficiently tracking all incoming payment instalments. This capability empowers accounts teams to effortlessly collect payments on schedule, contributing to a more robust and timely cash flow for the business.

In-Depth Analysis with Misc Reports

Sembark Travel CRM takes analytics to the next level by automatically generating various reports. These include Sales Reports, Trip Checkout Reports, Sales Team Performance Reports, Destination Reports, B2B Agent Performance Reports, Lead Source Reports, and Reservation Reports. These insights empower businesses to conduct in-depth analyses of employee and agent performance, marketing expenses for Google Ads & Meta Ads, hotel room nights, transporter bookings, destination profitability, and more.

Work from Anywhere, Anytime

In an era where flexibility is key, Sembark Travel CRM stands out by enabling users to work seamlessly from any device, at any time. Whether on a mobile, laptop, or desktop, the CRM ensures that travel professionals stay connected and productive, regardless of their location.


Sembark Travel CRM emerges as a vital tool for Inbound Tour Operators and DMCs, offering a straightforward solution to enhance efficiency, reduce manual workload, and ultimately boost revenue. By addressing key pain points in the industry, the CRM facilitates a seamless and productive workflow, allowing travel businesses to stay competitive in the dynamic world of travel and tourism. Embrace the future of travel management with Sembark Travel CRM and experience a new era of operational excellence.

Sembark Travel CRM - Practical. Efficient. Trusted


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