Ask any business focused on scaling and growth be it a travel business, “where they are stuck all day and night?” It is not leads, not marketing, not sales but the messy manual travel operations. Task for operations team starts as soon as the client confirms the quotations and continues till they are back at their place putting photos on Instagram. There are too many things which need to be done, information related with payments, cabs, driver, hotel everything has to be completed perfectly.
A smallest mistake in details or in conveying information: whether you forgot to send the cab details, book the hotel, or any other slightest of the issues. It directly degrades the experience of your customers as well as affects your relationship with the suppliers.
You have to agree that: Every inefficiency costs you trust in the travel industry.
If you have not already spotted the problem in your post-sales workflow let us discuss this in more detail.
Multiple type of complexities operation team has to handle
Sales to operations execution gap
The sales team locked the client with the final quotation they wanted. This process does not happen in a single quotation; there are multiple copies, changes, and amendments made before the final draft. After this information handling process is done manually ends up making the process messy: missed inclusions, wrong quotations forwarded, forgotten details.
Hours of booking confirmation voucher generation
There are several details which need to be filled correctly in the voucher after a crosscheck from the spreadsheets maintained. Client details, activity details, day-wise itinerary, hotel confirmation details and everything. There should be no error in the details within a booking voucher as it is very important for the clients. This is a lengthy process taking hours everyday from your team’s overall productivity.
Hotel reservation headache
Let’s imagine this scenario: you get 100 bookings in a month, 4 hotel reservations need to be done in each booking, therefore your team has to draft hundreds of e-mails. Match check-in checkout details for every booking, customer details and other inclusion. Even if 1 mail takes 5 minutes to complete in such a case for almost 3 working days of a month, your team is constantly just creating emails. As an outcome you have mistakes in voucher creation or delayed updates plays this is a waste of human resource you are investing in.
Hotel and cabs finalisation
As the number of bookings increases your struggle to deal with multiple suppliers increases, managing changes in rates gets difficult, availability issues impact the flow and many more. With uncentralized workflow you are always stuck between- Is hotel booking confirmed, transfers scheduled, who is assigned to which trip & soo much more.
Missed cut-off dates
Keeping a track of every cutoff date is not an easy job, sometimes 1 trip has 2-3 hotel bookings and each supplier has a different structure of receiving payment. As a result, the client reaches the hotel that you never confirmed the booking with and a last minute rush comes to your team.
Continuous overload on communication
Do you know in whatsapp, emails, notes and spreadsheets your team is spending more time chasing the updates and data instead of delivering the services. Even after this you cannot assure that there are zero human errors or manual mistakes in workflow.
If you face any of these problems, here is what can be a perfect solution for your business:
- Automation of repetitive tasks: Vouchers, payment reminders, and e-mails
- Streamlining of complex tasks: Supplier management, bookings, payments, and team communication
And we have this perfect solution for DMC and B2B Tour Operators, Time to meet:
SEMBARK: India’s #1 Travel Management Software
At SEMBARK we already knew “Where” and “How” a travel business loses time in repetitive activities and efficiency in scattered tasks. So we have built a Smart Tour Calendar that solves all of these procedures for you in one dashboard.
Automation of repetitive tasks
Instant vouchers
With Sembark, since all of your details are already in the system, starting from sending itinerary to finalising the trip: vouchers can be created in one second. Ready to send through multiple sharing options.
One-click customization (E-mail/PDF)
We all make customizations while forwarding the enquiry mails to suppliers after clients have confirmed. With Sembark you can now seamlessly make these changes between client emails to supplier emails with one click customization options available. No manual efforts are required for generating a separate message.
Alerts and reminders
In our system, you can automate reminders for every activity, whether it is hotel check-in. checkout, payment cut-off dates, pick up or client communication. So there is no last minute chaos for your team.
Streamline the complex task
Centralised view for all tours
One smart dashboard in Sembark helps you to get an overview of what is coming next, and what is currently ongoing. You can easily review on which date what activities are planned, who you have assigned and whether the details have been sent to the client or not.
Real time updates
Your communication, not only with the clients, but internally in the department is improved as any changes made within cab, hotel, itinerary or activity is directly reflected in the system. Keeping each department: operations, sales or accounts in sync with each other.
Colour coded calendar
For better clarity of tour each of the status is colour-coded within the smart tour calendar of Sembark. So you know exactly what’s delayed, pending, ongoing or upcoming. This gives you quick recognition of work flow efficiency, and planning your future decisions.
What are you investing in?
With sembark you are not just buying an application you are buying Higher consumer satisfaction and more productivity in your business. After Sembark the repetitive tasks that your team spent time in are done instantly with one-click. All your scattered information, spreadsheets, emails, notes come under one system. Now it’s your choice whether you want to sit and constantly waste your time that can be invested in scaling your profits higher and increasing consumer retention or stick to the outdated manual procedures.
Book your personalized Demo today and experience it yourself.
