The travel industry is fully back in the game like it was before COVID-19. People are traveling more than ever for business, leisure, solo adventures, and more, which is also fueling the insider competition.
With this boom of the travel industry, one more industry is parallelly rising: the Travel management software industry. There are many companies now in the market helping tour operators and DMCs to automate their business operations.
Having this diverse choice in travel CRM software might confuse you as to which one is better. Well, this blog will help not only in evaluating HelloGTX software and SEMBARK travel software but also give you the parameters of making a good decision for the software.
Company Background
Sembark
Sembark was launched in the year 2020. It is an all-in-one Travel Management Software designed for DMCs and Tour Operators. Trusted across 20+ countries, this travel CRM software is specialised in bringing global travel industry solutions under one platform at affordable prices. With features like 60-second itinerary building, lead management, supplier contract management, auto-tour costing, smart follow-ups, and advanced reports & analytics, Sembark streamlines every aspect of a B2B travel business’s daily operations.
HelloGTX
HelloGTX has been working over a decade in the travel technology industry. They provide CRM and other digital & marketing solutions to their travel agencies globally. They have a wide range of services which include web development, web design, app development, paid campaign management, and travel software development. Travel CRM is their core product, which is designed for automating the manual business process of travel companies. This includes streamlining of all operations and efficient management of the workload.
Comparative Analysis: Sembark vs HelloGTX
Ideal Customer Profile
Sembark
Sembark Travel management software is purpose-built to cater the needs of the B2B travel ecosystem. Its core users are Destination Management Companies (DMCs), Tour Operators, and B2B Hotel Consolidators who need total control over their operations, including inventory, supplier contracts, pricing, and operations. This software is designed to support all sizes of travel businesses in end-to-end daily operations.
HelloGTX
According to the current USPs of the software, it is more efficiently positioned for supporting B2C travel agents and new entrants of the travel industry. Its pre-fed inventory structure makes it useful for B2C travel businesses that have limited destination control yet or are still exploring their supplier networks. Its features do provide an accessible starting point for travel companies, but lack operational depth for established B2B operators currently.
Pricing Structure
Sembark
A Monthly Usage Based model with a simple 2 Tier structure (International & Domestic) is implemented. Their pricing model has no extra charges applied currently on additional features bundles, modules or per users charges. This helps DMCs (Destination management companies) and tour operators to scale operations freely without worrying about any hidden costs, making it a growth-friendly pricing approach.
HelloGTX
They have implemented a Subscription-Based annual model for pricing with value added structure. Travel Businesses need to commit to a yearly plan plus the overall service increases with the additional charge of new feature bundles, specialized modules, or extra users (above their set limit). This is a predictable structure, but may become restrictive for growing travel companies with fluctuating team sizes.( as scaling requires additional cost commitments).
Limited Scope for Scalability
Sembark
The current pricing structure followed by Sembark is extremely simple to understand & follow, allows growing customers to scale without limits and is actually cost effective over the annual cost despite being a monthly subscription. Our’s subscription pricing method is a one-time setup fees along with monthly subscription charge basis only on number of users, where
- You can add as many hotels with their rates in the software that you sell
- No limit on server space and
- Mainly no cost for selling proposals.
This increases confidence for scaling & selling opportunities for the growing travel companies.
Hello GTX
The 2-tier subscription pricing model of Hello GTX has limitations & an extra charge after a limit as per the package taken, basic or premium, for:
- Extra hotels added (after limit, cost per year extra)
- Number of proposals made (after a small limit)
- Server space
This method is good for small travel companies with limited business & users. But not sufficient for any mature/scaling travel business, whether an Inbound DMC, Outbound DMC, Domestic Tour operators (managing multiple/single locations), or any growing travel business.
Data Onboarding
Sembark
This software provides a blank and customizable system designed to give DMCs, Tour Operators, and B2b hotel suppliers. So they have full control over their inventory and data. During onboarding, the Sembark team assists businesses in bulk-uploading their existing Excel-based supplier and service data directly into the backend, ensuring a smooth transition. This framework ensures that every travel business works with its own contracted rates, suppliers, and service combinations effortlessly. Furthermore, this travel CRM software is highly adaptable, as it allows modifications or new customizations at every stage as the travel business expands.
HelloGTX
The software comes with a pre-fed database of hotels, transport services, and activities. This setup makes it convenient for smaller travel agencies or start-up travel businesses that want to begin selling quickly but have less or no personal supplier data. However, for mature travel businesses like DMCs or tour operators with their own contracts or supplier networks, the process of manually entering custom data into the system can be time-consuming and less flexible.
Process To Get Started
Sembark
Sembark not just provides onboarding support but has been rewarded for its special handheld onboarding approach. The Sembark team works closely with each client to configure the software in line with their existing sales and operations funnel, ensuring a smooth digital transformation with quick adoption of technology.
HelloGTX
Their onboarding process includes demo, training, and admin panel handover. They provide help in initial set-up with training and support to the employees to understand the software and its features.
Which Travel CRM Software is the Perfect Fit for You?
Sembark
This travel management software is an ideal choice for B2B travel businesses such as DMCs, Tour Operators, and Hotel Consolidators who need complete control over their supplier data, pricing, and operations. Its usage-based pricing, customizable framework, and handheld onboarding make it a strong fit for travel companies who aim to scale travel operations without any restrictions.
As technology should not hold you back from expansion, if you are a scaling travel business, Sembark is the right choice. No limit on features, space, or users will help you sell and scale without any extra charge.
HelloGTX
This travel CRM software is a good fit for travel agencies and new travel business start-ups who want to begin quickly with pre-fed inventory and don’t require in depth customization in the travel workflow. Its subscription model and ready-to-use data make it suitable for travel agencies with simpler workflows and limited control over destinations.
In short, GTX suits well for small travel management teams, but as you scale, the added costs for extra users, hotels, and features might make growth more expensive.
Always do the right math before setting long-term goals, refining current strategies, expanding operations, or targeting profit growth. As a travel business, software implementation is a big decision which should be for long-term growth, not just a short-term barricade to problems.
Recommended Blogs
