Jobs

Business Analyst, CEO's Office

Company Overview

We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. Sembark developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.

Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90%t on-time payments.

We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.

Position Details

Position:Business Analyst, CEO's Office
Location:Jaipur
Job Type:Full-time and Work from Office

Responsibilities:

Data Analytics & Reporting:

  • Generate and analyze sales performance reports, including key metrics like: First Response Time (FRT), B2B product Demo scheduling and attendance rates, Conversion metrics (e.g., Conversion% & TAT), etc.
  • Develop dashboards and visualizations for the CEO to track sales team performance and pipeline health.
  • Use data insights to recommend process improvements and strategic initiatives.

Sales Operations Support:

  • Assist and lead in daily sales operations, ensuring seamless lead assignment, follow-up tracking, and workflow management.
  • Design and implement efficient processes within Zoho CRM to enable better lead tracking and management.
  • Monitor and maintain lead prioritization systems to optimize sales outcomes.

CRM Management:

  • Serve as the Zoho CRM expert, managing workflows, automations, and integrations.
  • Conduct regular audits to ensure data accuracy and hygiene in the CRM.
  • Train sales team members on effective CRM usage and best practices.

Strategic Enablement:

  • Act as a trusted advisor to the CEO, providing insights and recommendations to improve sales operations and achieve business goals.
  • Support the CEO in tracking the progress of each lead through the pipeline, ensuring no opportunities are missed.
  • Assist in scaling workflows and automations to meet the needs of a growing sales team.

Requirements:

  • At least 1 year of experience in sales operations, business analytics, or a related role.
  • Hands-on experience with Zoho CRM, including workflows, automations, and reporting.
  • Strong analytical skills with expertise in creating reports and dashboards (Zoho Analytics preferred).
  • Proficiency in Excel/Google Sheets for data analysis.
  • Exceptional communication and collaboration skills to work closely with the CEO and sales team.
  • Strong problem-solving abilities with a detail-oriented mindset.
  • Self-motivated and organized, capable of managing multiple priorities independently.
  • Experience in B2B SaaS or enterprise sales operations.
  • Knowledge of other Zoho tools (e.g., Zoho Desk, Zoho Campaigns).
  • Familiarity with sales performance metrics and best practices.

Benefits:

  • Competitive salary and benefits package.
  • Comprehensive training and development programs.
  • A supportive and collaborative work environment.
  • Opportunities for career growth within the company.

Apply

If you have a passion for travel, a drive for sales, and a desire to be part of an exciting journey in the SaaS space, we want to hear from you!

Apply for this job

Questions about the careers should be sent to support@sembark.com