Jobs

Content & Community Engagement Lead

Company Overview

We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. Sembark developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.

Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90%t on-time payments.

We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.

Position Details

Position:Content & Community Engagement Lead
Location:Jaipur
Job Type:Full-time and Work from Office

Responsibilities:

Content Strategy and Creation

  • Develop and execute a comprehensive content plan tailored to DMCs, tour operators, and travel agencies.
  • Craft high-quality, engaging content across formats: blog posts, case studies, white papers, video interviews, podcasts, and social media.
  • Create content that showcases real-world operational insights, success stories, and challenges faced by travel businesses.
  • Design educational content (guides, tutorials, FAQs) to help clients maximize Sembark's platform.

Community Building

  • Actively engage with our audience to foster a community of travel professionals who share experiences and solutions.
  • Host and moderate live events, webinars, and panels featuring industry experts and clients.
  • Identify and spotlight thought leaders within the industry to collaborate on content initiatives.

Market Observation and Research

  • Spend time observing how tour companies operate, identifying their pain points, and highlighting their achievements.
  • Monitor industry trends, news, and competitor content to ensure Sembark stays ahead of the curve.

Collaboration and Storytelling

  • Work closely with the marketing, product, and sales teams to align content with business goals.
  • Interview clients and industry experts to develop case studies, testimonials, and success stories.
  • Collaborate with video editors, designers, and external content creators to produce multimedia content.

Requirements:

Experience

  • 5+ years in content development, with significant experience in the travel industry.
  • Prior role as a founder or mid-level manager in a travel company
  • Proven track record of building or engaging communities through content.

Skills

  • Exceptional writing & editing skills, with a strong grasp of tone, voice, and storytelling.
  • Proficiency in audio and video content production—storyboarding, scripting, and coordinating with technical teams.
  • Deep understanding of travel operations, including sales, itineraries, and operational challenges.
  • Ability to simplify complex topics into digestible and engaging content.

Attributes

  • Passionate about the travel industry, with interest in understanding nuances.
  • Self-starter who takes ownership of projects and delivers results.

Benefits:

  • Competitive salary and benefits package.
  • Comprehensive training and development programs.
  • A supportive and collaborative work environment.
  • Opportunities for career growth within the company.

Apply

If you have a passion for travel, a drive for sales, and a desire to be part of an exciting journey in the SaaS space, we want to hear from you!

Apply for this job

Questions about the careers should be sent to support@sembark.com