Company Overview
We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. Sembark developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.
Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90%t on-time payments.
We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.
Position Details
| Position | : | Customer Support Executive |
|---|---|---|
| Location | : | Jaipur |
| Job Type | : | Full-time and Work from Office |
Responsibilities
- Respond to customer inquiries and provide timely support via phone, email, and in-person.
- Assist clients with post-sales issues, including troubleshooting and resolving product-related problems.
- Maintain detailed records of customer interactions and follow-up actions in our CRM system.
- Conduct product training sessions and demonstrations for clients as needed.
- Collaborate with the sales and technical teams to resolve complex customer issues.
- Travel to client locations to provide on-site support and training when required.
Requirements
- Strong verbal and written communication skills.
- Patience and a customer-centric attitude.
- Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools and CRM systems.
- Ability to travel for client support when necessary.
- Previous experience in customer support or a related field is a plus.
Benefits
- Competitive salary and benefits package.
- Comprehensive training and development programs.
- A supportive and collaborative work environment.
- Opportunities for career growth within the company.
Apply
Applications for this job have been closed on 25 Dec, 2024. Please check again later.
Questions about the careers should be sent to support@sembark.com