Jobs

Customer Success Associate

Company Overview

We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. Sembark developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.

Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90%t on-time payments.

We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.

Position Details

Position:Customer Success Associate
Location:Jaipur
Job Type:Full-time and Work from Office

Responsibilities:

Client Onboarding & Implementation

  • Manage the initial onboarding process for new clients.
  • Assist, gather and prepare client data for software setup and configuration.
  • Assist clients with initial system setup and customization.

Training & Client Enablement

  • Conduct group and one-on-one training sessions via Google Meet.
  • Develop onboarding materials, including checklists and walkthroughs.
  • Ensure clients complete key onboarding milestones and understand core features.

Customer Success & Support Transition

  • Monitor client progress and proactively address challenges.
  • Ensure a smooth handover to the Technical Support Team post-onboarding.
  • Identify common onboarding pain points and suggest improvements.

Requirements

  • Strong verbal and written communication skills.
  • Patience and a customer-centric attitude.
  • Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools and CRM systems.
  • Ability to travel for client support when necessary.
  • Previous experience in customer support or a related field is a plus.

Benefits

  • Competitive salary and benefits package.
  • Comprehensive training and development programs.
  • A supportive and collaborative work environment.
  • Opportunities for career growth within the company.

Apply

Join us at Sembark Tech and be a part of a dynamic team dedicated to transforming the travel industry!

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Questions about the careers should be sent to support@sembark.com