Company Overview
We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. Sembark developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.
Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90%t on-time payments.
We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.
Position Details
| Position | : | Customer Success Associate |
|---|---|---|
| Location | : | Jaipur |
| Job Type | : | Full-time and Work from Office |
Responsibilities:
Client Onboarding & Implementation
- Manage the initial onboarding process for new clients.
- Assist, gather and prepare client data for software setup and configuration.
- Assist clients with initial system setup and customization.
Training & Client Enablement
- Conduct group and one-on-one training sessions via Google Meet.
- Develop onboarding materials, including checklists and walkthroughs.
- Ensure clients complete key onboarding milestones and understand core features.
Customer Success & Support Transition
- Monitor client progress and proactively address challenges.
- Ensure a smooth handover to the Technical Support Team post-onboarding.
- Identify common onboarding pain points and suggest improvements.
Requirements
- Strong verbal and written communication skills.
- Patience and a customer-centric attitude.
- Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools and CRM systems.
- Ability to travel for client support when necessary.
- Previous experience in customer support or a related field is a plus.
Benefits
- Competitive salary and benefits package.
- Comprehensive training and development programs.
- A supportive and collaborative work environment.
- Opportunities for career growth within the company.
Apply
Applications for this job have been closed on 12 Mar, 2025. Please check again later.
Questions about the careers should be sent to support@sembark.com