Picture this: It’s 11 a.m. and you’ve already got a WhatsApp enquiry for a Bali honeymoon package, an email asking for a group quote for 18 pax, and a missed call from a client who wants to know if his Andaman trip is confirmed. You open three different spreadsheets to check hotel rates before you can even reply. By the time the quote goes out, the client has already messaged five other agencies.

If this sounds like your day, it’s time for a travel CRM. Start looking, and three names come up again and again: Moonstride, Ezus and Sembark.

Each has a different center of gravity. Moonstride goes broad on CRM, booking, and back-office depth. Ezus goes deep on itinerary design, budgeting, and client presentation. Sembark connects the whole workflow, from first enquiry to final supplier payment, in one platform built for tour operators and DMCs.  

To help you make the right choice, we’ve sorted the three platforms by what they do best, what they cost, and who they suit. As you read, weigh each one against your own week, and keep one question in mind: where does your team lose the most time? 

Quick Answer

Quick answer: There’s no universal winner. It depends on where you operate and how your team works. Moonstride is a broad platform built for larger UK and US travel companies, priced from $645/month for 5 users. Ezus is strongest at polished itineraries and client presentation, and suits European agencies, from €75/user/month billed annually. Sembark is built for DMCs and tour operators in India and Asia who run the full workflow from enquiry to supplier payment, at about a third of Moonstride’s cost, billed monthly in rupees

Moonstride vs Ezus vs Sembark: Features and Pricing

Skim the rows that matter most to you. If lead management is something that keeps you up at night, start there. 

Feature	Moonstride	Ezus	Sembark
Best suited for	DMCs Tour operators Travel agents Homeworkers	DMCs  Tour operators, Tailor-made Travel agencies Solo travel designers	DMCs Tour operators  Travel agencies
CRM and Lead Management	Centralises and classifies leads with team-based allocation; auto-capture limited to WordPress-connected sites	Integrated CRM with pipeline/list/calendar views; no native lead auto-capture	Auto-Lead Capture (websites, landing pages, Meta Ads, form APIs) + Auto-Lead Distribution by destination/workload/round-robin; no manual entry for web, ad, and form leads.
Quotations and Itineraries	Quotation Builder (pricing, terms, and service selection) + Tour Itinerary Builder (day-by-day visual scheduling), with live supplier rate integration.	Itinerary Builder with 3 views, reusable catalog, and interactive map + separate Web Pages Generator for client-facing sharing	Smart Itinerary Builder (auto-fetched rates, markup/tax calculation, Auto Tour Costing), generate multi-currency priced quote in 60 seconds, shareable via WhatsApp/email/PDF
Supplier management	Centralised contacts, bulk onboarding/import, flexible markup & commission rules per supplier	Customizable supplier directory, unified pricing catalog, automated supplier communication (direct/mass emails, templates)	Centralised suppliers/contracts, contracted-rate automation for auto-costed quotes + Bulk Excel migration + Bulk Upload/Edit/Delete + Flexible Transport Billing Metrics
Pricing and markups	Pricing Manager for rates, commissions, margins, and discounts	Dynamic budgeting with real-time recalculation, per-product margin tracking, and automated VAT/discount handling	Component-wise markup and Country-Specific Tax Management built into the Itinerary Builder.
Multi-Currency	Multi-Currency Dashboard with real-time exchange rate sync	Multi-currency sales/purchase management with an editable conversion rate library	Real-Time Global Exchange Rates (auto-fetched, markup applied) across 30+ currencies, feeding both quotes and INR payment conversion
B2B and Agent Management	Agent Module- agent profiles, commission bands, sub-agent hierarchy, self-service portal	Multi-brand and multi-account support	Multi-Brand Expand- B2B/B2C/destination brands under one login, brand-level data segregation, Centralised Reporting & Analytics
Operations and bookings	Centralised Booking Management across sell channels + Booking Amendments with auto price/commission recalculation + instant vouchers & ATOL certificates	Booking status tracking only; no standalone booking engine	Smart Tour Calendar + Trip & Hotel Vouchers + Check-in/Check-out Reports + Instantly generated vouchers & proforma invoices
Payments and finance	Sales & Purchase Ledger + Supplier & Agent Invoicing + Agent Commission Tracking, payments (cards, open banking, instalments)	Financial dashboard (sales, purchases, margins) + Stripe-powered payment portal with balance/refund tracking	Real-Time Payment Tracking + Proforma Invoice + Suppliers Ledger + Payments by Sembark (auto-embedded links, T+1 settlement)
Integrations	Travel Services (GDS, bedbanks), Payment Gateways, Accounting, CRM & Marketing, Mapping, Currency APPs	Direct API (Premium plan and up) + Zapier (7,000+ apps) + native (Google Suite, Stripe, Mtrip)	Lead API + Flight API + Email IMAP sync + WhatsApp (Notify) + Payments by Sembark
Pricing	Published tiersPro $645/mo, DMC $775/mo,  Group $975/mo (5 users incl., +$60/user),  one-time setup from $1,950;  Enterprise on request	Published tiers- Professional $89/user/mo,  Premium $119/user/mo,  Enterprise on request (30+ users);  mandatory one-time onboarding fee $2,350	Sembark is a paid product: a one-time setup fee plus a monthly fee per user. The amount depends on your country of registration and how many users you need. There’s no free plan. Most teams on Sembark have at least three people in sales and operations.

A table can’t tell you what it feels like to build a quote at 6 p.m., or chase a supplier three days late on a payment. So let’s walk through each one properly. 

Moonstride

Overview

Moonstride is a cloud-based travel technology platform with more than 20 years of travel industry experience. It’s built for travel agents, tour operators, DMCs, homeworkers and host agencies. 

Moonstride combines four core capabilities: a CRM for managing enquiries and customer relationships, a back office for supplier contracts, finance, and accounting, a booking engine for direct B2C and B2B sales, and operational tools for tracking bookings from enquiry stage to departure. The platform is modular, so businesses can start with the CRM and add booking and operational tools as they grow.

Key Features 

• CRM and enquiry management: Enquiry Management tracks leads from first contact to conversion. Customer Profiling keeps profiles, history, and preferences in one place. 
• Quotations and itinerary building: Tour Itinerary Builder to build day-by-day, image-rich itineraries, with flexible pricing and multi-format sharing. Along with Quotation Builder to create, customize, and manage travel quotations with complete visibility.
• Supplier and contract management: Contract Loading for adding, managing, and updating hotel, transfer, and service contracts with accuracy and control. Supplier Profile Management to centralize supplier contacts, payment terms, and commissions.
• Pricing and markups: Pricing Manager handles rates, commissions, margins, and discounts. 
• Multi-currency management: Supports global bookings with accurate pricing, local currencies, and real-time exchange rate updates through Multi Currency.
• B2B and agent management: Agent Module for bookings, commissions, and relationships. Pax-Range Pricing for fast, passenger-based group quotes. 
• Bookings and operations: Booking Management tracks bookings, payments, and confirmations end to end, whereas Booking Engine drives direct sales. 
• Finance and payments: Sales & Purchase Ledger tracks invoices, credits, and payments across agents and suppliers. Supplier Invoicing handles global payments to suppliers. Agent Commission Tracking gives full visibility into agent commissions, from setup to payout.
• Integrations and reporting: Connects to GDS, bedbanks, and payment gateways for bookings, plus accounting, itinerary, communication, CRM and marketing, mapping, and currency apps. A separate Reporting Suite pulls data from across the platform into business-intelligence reports. 

Pricing Moonstride

Three core plans, each including 5 users, with extra users at $60/month:

• Pro: $645/mo (includes 5 users)
• DMC: $775/mo (includes 5 users)
• Group: $975/mo (includes 5 users)

Enterprise plan: available on request for larger teams or custom needs, with its own setup cost and onboarding scope.

Prices from moonstride.com/pricing, checked October 2026.

• Extra users: $60/user/month on any plan.
• One-time setup fee: from $1,950 (Pro, DMC) or from $5,460 (Group).
• Onboarding support included: 10 hours (Pro, DMC) or 15 hours (Group).

Who Is Moonstride Best Suited For?

• Businesses that want one platform covering CRM, contracting, bookings, and back-office finance
• Pro: core CRM, supplier contracting, itinerary and quote building, booking confirmation, customer documents, and reports
• DMC: everything in Pro, plus a B2B agent module, commission and markup rules, and transfer allocation and management
• Group: everything in Pro, plus closed/private and published/scheduled group-tour booking management
• Good fit for agencies, tour operators, and DMCs comfortable picking (and paying for) the tier that matches their team size and operations

Ezus 

Overview

Ezus is built for DMCs, tour operators, and travel agencies that win business on the strength of their proposals. It centralizes trip production from first request to final invoice, with an integrated CRM for managing client relationships and team collaboration.

The platform’s core strength is on the client-facing side: an itinerary builder, real-time multi-currency budgeting with live margin tracking, one-click branded document generation for quotes and travel programs, and a traveller area where clients can view itineraries and documents, chat with the team, and pay securely online. 

Key Features

• Itinerary building: Build trip programs step by step in three views: Steps, Builder, List, using a shared catalog of past projects, with routes shown on an interactive map, through the Itinerary Builder.
• Budgeting: Auto-calculates budgets as you add items, applying your markup, VAT rules, and multi-currency pricing through Smart Budgeting.
• CRM and lead management: Keeps client data, tasks, and team collaboration in one place through the Integrated CRM.
• Document automation: Creates branded quotes, proposals, invoices, and vouchers in one click from custom templates through Document Automation.
• Financial management: Tracks sales, purchases, and margins in real time, compares projected vs. actual margins, and automates invoicing through Financial Management.
• Supplier management: Keeps supplier contacts, messages, bookings, and invoices organised in one place through Supplier Management.
• Traveller-facing tools: Gives each client one link to see their itinerary, view documents, message the team, and pay, all through the Traveller Area.
• Payments: Lets clients pay by credit card or SEPA transfer directly through the Payment Portal.
• Web presentations: Turns any project into a mobile-friendly web page, shareable by link, through the Web Pages Generator.

Pricing Ezus

Two core plans, priced per user, billed annually:

• Professional: $89/user/month
• Premium: $119/user/month (Ezus’s “Most Popular” tier)

Enterprise: On request, for organisations of 30+ users, billed annually.

Prices from https://ezus.io/pricing, checked October 2026.

• Mandatory Onboarding Pack: One-time fee of $2,350 (excluding tax) on every account, with average onboarding time of 23 days. Subscription billing starts from the onboarding kick-off date.
• Optional add-ons exist beyond onboarding (extra training, data import, custom templates, custom workflows), each priced separately or on quote.

Who Is Ezus Best Suited For?

• European agencies and DMCs that sell on the quality of their proposals
• Teams that want a client-facing traveller area with chat and online payment
• Agencies comfortable with annual billing in euros and a one-time onboarding pack

Sembark 

Overview

Sembark is travel software built for DMCs and tour operators in India and Asia, and also used by travel agencies, managing the full travel sales and operations workflow in one place, from lead arrival to final supplier payment.

It connects lead management, quotation building, supplier coordination, bookings, and payments into one continuous workflow: leads are auto-captured and distributed, quotations are generated in 60 seconds, hotel and transport contracts are centralized, and both customer collections and supplier payments are tracked in real time.

Key Features 

• Automatic lead capture & distribution: Auto-captures enquiries from your website, landing pages, and ads, then auto-distributes each lead to the right salesperson by destination, workload, or round-robin, so no enquiry sits unassigned.
• Follow-ups & reporting: Schedule follow-up dates and get reminders across phone, email, and software, so leads don’t sit ignored or go cold. Real-Time Reports give instant visibility into leads, sales, follow-ups, conversions, and revenue.
• Smart itinerary builder: Turns a fresh enquiry into a fully priced, branded quotation in about 60 seconds, with auto-calculated markup, tax, and multi-currency support built in.
• Pricing and Markup: Applies component-wise markup and tax rules automatically across hotel, transport, and activity costs, so every quotation is priced accurately and profitably without recalculating every line by hand. 
• Supplier & contract management: Manage supplier contracts with season-wise pricing and supplier-specific rates, so sales always quotes the right cost.
• Smart tour calendar: One real-time, auto-synced view of every tour, pickup, and team schedule, so nothing gets missed on the operations side.
• Trip & hotel vouchers: Instant, error-free vouchers generated straight from confirmed booking data, cutting out manual formatting.
• Check-in/check-out reports: Track guest movement by service, date range, or supplier in one click, without manual tracking sheets.
• Real-time payment tracking: Payments update automatically and are tracked trip-wise and service-wise, with 3-stage reminders (phone, email, app), so no due date slips through.
• Proforma invoices: Generate instantly as PDF, Doc, or Message, straight from the payments dashboard.
• Supplier ledger: Real-time visibility into costs, payments, advances, and outstanding balances, no manual reconciliation.
• Bulk upload, edit & delete: Manage large volumes of supplier, rate, and service data in a few clicks, instead of repetitive Excel work. 
• Smart price handling: Automatically applies season-wise and weekday pricing rules straight from each supplier contract, with separate rate sheets for sales and operations, so neither team ever quotes off a number the other hasn’t signed off on. 
• Flexible transport billing: Price per-service, per-km, or per-day, based on how your business actually bills.
• Multi-brand management: Run B2B, B2C, and destination-based brands from one login (Multi-Brand Expand add-on).
• User roles & permissions: Role-based access keeps sales, ops, and finance teams working only within their lane.
• Integrations & APIs: Connects to lead sources like WhatsApp, Google Forms, WordPress forms, and chatbots, with an open API for pushing leads from any platform or building a custom integration. 

Pricing Sembark

• Two-part pricing: A one-time setup fee, plus a monthly subscription charged per user.
• Cost depends on your destinations and team size: Domestic-only operations are priced lower, since features like multi-currency costing and multi-timezone support aren’t needed, while International operations cost more. 
• The setup fee covers onboarding, not just admin: Your team gets hands-on training, and your existing contracts, rates, and supplier data are uploaded and configured for you, so the system is ready for real use from day one.
• No long-term lock-in: It’s a monthly subscription, with no long term annual commitments.
• Free updates every 15–20 days: New features and improvements ship on a regular cycle at no extra cost.

Who Is Sembark Best Suited For?

• Domestic, inbound and outbound DMCs in India and Asia that want enterprise-grade workflows without UK or US pricing or complexity.
• DMCs and tour operators who want one DMC software for enquiries, quotations, suppliers, bookings, operations, and payments, instead of juggling separate tools. 
• Businesses that want flexible, per-user monthly pricing with no annual lock-in, backed by a one-time setup fee that includes dedicated onboarding support.
• Teams that value continuous improvement, as new features ship every month at no extra cost, instead of paying once for a tool that stays static.

Feature	Moonstride	Ezus	Sembark
Built mainly for	Larger travel companies in the UK and US	Agencies and DMCs in Europe	DMCs and tour operators in India and Asia
Pricing currency	USD / GBP / EUR	EUR / USD	INR / USD
Learning curve	Detailed; many fields per quote	Moderate	Simple and hand-held training
Onboarding	10 hrs included (Pro/DMC); extra support paid	Mandatory pack, 3 config + 2 training sessions, ~23 days	Data migration, role-wise training, dedicated manager
Local payments	Cards, open banking	Cards, SEPA	UPI, net banking, cards, wallets; T+1 settlement

Which One Should You Choose?

Here’s a quick gut check. Which of these sounds most like your Monday morning?

Choose Moonstride If:

• You need broad CRM, contracting, booking, and back-office functionality, and you need range (pax-based) quotations, built-in GDS and bedbank connections, or online B2B/B2C booking engines, and your budget fits UK/US pricing.
• You have a larger team, including staff comfortable with a detailed, field-heavy system.

Choose Ezus If:

• Your priority is polished itinerary design and client-facing presentation.
• You sell mainly in Europe and are happy with annual billing.

Choose Sembark If:

• You want premium software priced for the Indian market, with support included.
• You want one connected centralised platform: leads, quotations, suppliers, bookings, payments, and operations, without stitching modules together yourself.
• You want to move fast: a priced quote in about 60 seconds, not a multi-step build process.
• You’d rather pay monthly with no long-term lock-in, and only scale spend as your team actually grows.
• You want a platform that keeps evolving with you, new features every 15 days, at no extra cost.

If your day runs from enquiry to final payment, Sembark is built around exactly that flow, not adapted to it.

Final Verdict

In the Moonstride vs Ezus vs Sembark decision, the right platform depends on your business size, workflow, and what matters most day-to-day.

• Moonstride suits businesses wanting broad CRM, contracting, and back-office depth across tiered plans.
• Ezus stands out for itinerary design, budgeting, and client-facing presentation.
• Sembark is the fit for DMCs and tour operators in India and Asia who want the full enquiry-to-payment workflow in one system, priced in rupees, at about a third of Moonstride’s cost.

If your team is juggling enquiries, quotes, supplier coordination, and collections across separate tools, Sembark’s approach is worth a closer look.

Ready to see it with your own leads, itineraries, and payments?

FAQs

Is Moonstride better than Ezus? 

Depends on what you actually need. Moonstride works in tiered plans (Pro, DMC, Group) that add capability as you move up. B2B agent management and commission handling are included from the DMC tier, and group-tour booking is included from the Group tier. Ezus takes the opposite approach: Ezus flips this around: CRM, supplier booking, invoicing, and payment collection all come standard on their entry-level Professional plan, whereas features like Multi-brand support and client/supplier messaging are reserved for Premium.

Is Sembark better than Moonstride? 

For most DMCs and tour operators in India and Asia, yes. Moonstride is a strong platform, but it’s priced for UK and US companies and its quotation process is more detailed than most ground operators need. Sembark covers the full workflow, from lead capture through quotation, supplier costing, vouchers and payment tracking, at about a third of the cost. If you need range quotations or built-in GDS connections, Moonstride is the better fit.

What should I consider before switching from Moonstride to another platform like Sembark? 

A few things worth checking. Moonstride’s features are split across tiers, so capabilities like B2B agent management only unlock at higher plans. Sembark’s monthly subscription covers the core feature set from the start, with extras available as add-ons instead, which you can buy individually, rather than changing the whole plan for just one feature. Onboarding differs too: Moonstride includes fixed support hours with its setup fee, while Sembark’s one-time setup fee covers initial setup and data migration, followed by guided onboarding with a dedicated manager who stays with your account after go-live, plus 24/7 customer support once you’re live. 

Can travel CRM software manage both FIT and group bookings?

Yes, across all three, though access varies. Moonstride’s group-tour features (closed/private and scheduled departures) sit specifically in its Group plan. Ezus includes GIR and MICE group management on every plan tier. Sembark handles both within its core platform, from itinerary building to payments, without a separate add-on or higher plan, applying different pricing logic depending on whether the booking is a personalised FIT itinerary or a headcount-based GIT quote. 

Can travel CRM software handle supplier rates and contracts?

Yes, all three cover this, just with different depth. Moonstride offers Contract Loading from its Pro tier up, covering accommodation, tours, transfers, and vehicle hire. Ezus, on the other hand, manages suppliers through an integrated catalog with seasonal and rate-grid duplication. Sembark takes it a step further, centralising hotel, transport, and activity contracts with built-in seasonality and weekday pricing, auto-applying the correct contracted rate based on travel dates, while also letting you update rates in bulk in a few clicks instead of editing them one supplier at a time. 

Can travel CRM software integrate with websites, payment systems, and accounting tools?

Yes, across all three, to varying degrees. Moonstride connects to GDS, bedbanks, payment gateways, and accounting systems, mostly as add-ons. Ezus, on the other hand, offers a public API from its Premium plan up, along with native integrations and Zapier connectivity. Sembark, meanwhile, keeps things focused: an open API for capturing leads from websites, landing pages, and chatbots, along with Payments by Sembark, which embeds payment links into quotations and invoices for direct client collections, along with other multiple native integrations. 

Does travel CRM software support deposits and payment plans?

Yes. Moonstride offers instalment plan creation as an optional add-on on its Pro and DMC tiers, whereas it comes included by default on Group and Enterprise. Ezus, on the other hand, routes payments through its own gateway, Ezus Pay, at roughly 1.19% per European card transaction plus a €0.30 fixed fee. Sembark takes a different approach with its Payments by Sembark add-on, letting you set instalment percentage rules that clients pay against, while embedding pay-ready payment links directly into quotations, vouchers, and invoices, so partial or staged payments get collected without a separate manual step, and funds settle to your account within one working day. 

Which travel CRM is best for DMCs in India?

Sembark is built for Indian and Asian DMCs, with INR billing, UPI collections and contracted-rate quoting. Moonstride and Ezus price in USD, GBP and EUR and are designed mainly for UK, US and European businesses.