Two-Factor Authentication

Two-factor authentication enhances the security of your account by requiring a second verification step-beyond just your password-when logging in.

Steps to Set Up Two-Factor Authentication

To setup two factor authentication (aka 2FA), you should visit your profile settings from top-right header navigation under your profile icon. Once on the profile settings page, click on Password and Authentication tab in the navigation. On this page, locate the Two Factor Authentication section and click on Setup Two-Factor Authentication button. Now, follow the guidelines on the screen to setup 2FA for your account.

TODO

Add image showing steps to setup two factor authentication

1. Set Up an Authenticator App

  • Download and open any authenticator app such as Google Authenticator, Microsoft Authenticator, or 1Password.
  • Use the app to scan the QR code displayed on your screen.

2: Enter Verification Code

  • After scanning, your app will generate a 6-digit code.
  • Enter this code in the “Verification Code” field and click Verify to complete the setup.

Once verified, 2FA will be enabled for your account, and you’ll need to use the code from your app during log in. To get the code, simply open the Authenticator App to get the OTP.

FAQs

Is the Authenticator App required to setup the 2FA in Sembark?

Yes. Authenticator Apps provide a secure to generate the OTPs which doesn’t require any SMS changes. These apps automatically generate time-based OTPs which you can use to login.

Can I setup 2FAs for multiple accounts on my mobile device?

Yes. You can setup 2FAs for multiple accounts. This allows Admins to monitor and secure logins of their team members. To setup, simply ask the team members to login into their accounts and during 2FA setup, scan the QR code from your mobile app. After setup, you will need to provide OTPs to your team members to allow them to login.

Can I delete a 2FA setup?

Yes. To delete/remove 2FA, you should visit your profile’s password and authentication section and click on Remove button to from Two-Factor Authentication section to remove the specific setup.

Can Admins enforce 2FA on team members?

Not directly. Team members are free to setup the 2FAs on their accounts. But once a Team member setups 2FA, Admins can enforce that this 2FA can not be removed. Hence, enforcing 2FAs require two steps.

  1. Team member need to setup the 2FA on their account.
  2. Admin needs to disable the removal of 2FA from User Management section from Organization's Security settings.
Share