Customer Support Executive

Company Overview

We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. Sembark developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.

Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90%t on-time payments.

We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.

Position Details

Position:Customer Support Executive
Job Type:Full-time and Work from Office


  • Respond to customer inquiries and provide timely support via phone, email, and in-person.
  • Assist clients with post-sales issues, including troubleshooting and resolving product-related problems.
  • Maintain detailed records of customer interactions and follow-up actions in our CRM system.
  • Conduct product training sessions and demonstrations for clients as needed.
  • Collaborate with the sales and technical teams to resolve complex customer issues.
  • Travel to client locations to provide on-site support and training when required.


  • Strong verbal and written communication skills.
  • Patience and a customer-centric attitude.
  • Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools and CRM systems.
  • Ability to travel for client support when necessary.
  • Previous experience in customer support or a related field is a plus.


  • Competitive salary and benefits package.
  • Comprehensive training and development programs.
  • A supportive and collaborative work environment.
  • Opportunities for career growth within the company.


Join us at Sembark Tech and be a part of a dynamic team dedicated to transforming the travel industry!

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