Operations Management Ends When the Booking is Confirmed
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No dedicated tour calendar for daily trip tracking
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No single view across all concurrent active tours
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Transport assignments sent manually, not booking-linked
While helloGTX spreads across websites, digital marketing, booking engines, and generic CRM, Sembark is a complete travel CRM built exclusively for travel operations — where quotations, suppliers, payments, and execution are not separate tasks, but one connected flow inside a single platform.
No dedicated tour calendar for daily trip tracking
No single view across all concurrent active tours
Transport assignments sent manually, not booking-linked
Content for itinerary pulled from pre-loaded generic database
No contracted supplier rates inside itinerary builder
Builder designed for B2C agents, not operators
Core platform built for B2C lead capture and conversion
Lead management from Facebook and Instagram is primary focus
Website building and email marketing are primary features
No per-booking financial view per customer trip
Supplier payments tracked in general ledger, not per-trip
Invoice and payment tracking handled as separate workflows
No room-type or meal-plan level rate contracting
No per-kilometre or per-day transport billing configuration
Supplier rate cards managed entirely manually
No Bulk Upload for hotels and services into the system
No Excel or file-based import option for hotels and services
Every hotel and its pricing has to be added one by one
| Pricing & Plans | Sembark | helloGTX |
|---|---|---|
| Free Demo | ||
| Minimum Commitment | Monthly | Quarterly & Annually |
| Usage-Based Limits | Hotels, Proposals & Server Space | |
| Free Trial | ||
| Add-on Module Costs | ||
| Scales Without Extra Cost | ||
| Core CRM | ||
| Lead capture from all channels | ||
| Auto-lead distribution | ||
| Follow-up reminders & alerts | ||
| Customer profiling | ||
| Real-time sales reports | ||
| Built exclusively for Tour Operators & DMCs | ||
| Designed for ground operations & B2B workflows | ||
| Email marketing campaigns with custom emailer designer | ||
| Itinerary Builder | ||
| Quote creation | Under 60 sec | Not specified |
| Uses your own contracted supplier rates | ||
| Auto-costing from your contracts | ||
| Error-free costing (no manual correction) | ||
| Day-wise itinerary with images | ||
| Inclusions / exclusions | ||
| Share via WhatsApp, email & PDF | ||
| Share as a Word document | ||
| Automated markup & pricing rules | ||
| Pre-loaded global content library (sightseeing & hotels) | ||
| Operations | ||
| Smart Tour Calendar | ||
| Cab / transport scheduling | ||
| Trip check-in / check-out reports | ||
| Share cab & driver details via WhatsApp & email | ||
| On-ground operations visibility | ||
| Hotel & trip vouchers | ||
| Customer self-service portal (booking status, voucher download) | ||
| Payments & Accounting | ||
| Trip-level accounting | ||
| Real-time collection dashboard | ||
| Supplier ledger | ||
| Customer payment tracking | ||
| Supplier payment tracking | ||
| Proforma invoice | ||
| Payment gateway integration | ||
| Supplier Management | ||
| Room-type / meal-plan level contracting | ||
| Flexible transport billing metrics | ||
| Bulk rate upload | ||
| Smart price handling | ||
| Supplier database | ||
| Send queries to suppliers | ||
| Support | ||
| Dedicated onboarding | ||
| Training resources | ||
| Documentation | ||
| Human support (no bots) | ||
| Phone / chat / email support |
Frequently Asked Questions
Yes, especially for Tour Operators and DMCs needing deeper operational workflows. Sembark offers trip-level accounting, Smart Tour Calendar, and contracted-rate-based itinerary building, none of which exist in helloGTX's broader, B2C-first CRM platform.
Customised as per your organisational need. Sembark provides hands-on, dedicated onboarding where an expert consultant guides and configures the software exclusively for your travel business with role-based training and ongoing support for as long as you use Sembark, ensuring your team is never left on their own. helloGTX, on the other hand, offers onboarding only at the initial point, essentially a one-time system walkthrough without the same depth of role-specific, operations-focused setup that DMCs and tour operators actually need.
Sembark's reporting is powered by a single unified workflow; every lead, follow-up, and booking activity is centralised in one system, so reports are always live with no manual inputs required. You get instant visibility into lead status, pipeline movement, sales performance, and team-level activity, filterable by date, destination, source, or executive, and exportable in one click. helloGTX, on the other hand, has limited reporting options and lacks the depth of real-time, operations-driven reporting and analytics that DMCs and tour operators depend on daily.
Sembark. It offers a Smart Tour Calendar, transport scheduling, driver assignment, and voucher generation built for DMCs, tour operators & travel agencies, while helloGTX's operations visibility ends at team proposal requests with no dedicated tour calendar or scheduling system.
Sembark offers a fixed monthly subscription with no hidden fees and no lock-in, whereas helloGTX requires a minimum quarterly commitment with pricing only available on request.
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