Add-On Solutions
Automated Trip Updates for Your Travellers
Send instant travel updates to your customers.
A day in your office
The Challenges Travel Businesses Face
Hours spent on manual typing
Teams spend hours sending repetitive updates, booking confirmations, payment reminders, & vouchers. It’s time-consuming, inconsistent, and not scalable.
Communication is either missed or delayed
Important updates (payments pending, vouchers, trip reminders) get delayed or forgotten, damaging customer trust & conversions.
Clients constantly chasing for updates
Customers & agents keep chasing for status updates, increasing pressure on the team & frustrating clients.
How It Works
Turn every travel conversation on autopilot so you never chase updates again
- 1
Activate & Set Up
Get started by enabling Notify by Sembark, connecting WhatsApp API, & configuring your account settings.
- 2
Configure Triggers & Templates
At once define key events & set up personalised messages/templates to automate across your booking lifecycle.
- 3
Activate Auto Triggers
The system automatically starts sending real-time updates at key stages like booking confirmation, payments, vouchers, and upcoming trips.
- 4
Internal Team Alerts
Automatically notify sales, operations, & accounts on key actions like payments received, bookings converted, and tasks assigned.
- 5
Automate & Track Communication
Automatically engage customers, agents, & teams while tracking message delivery, reads, and complete communication visibility.
What Happens After You Switch
Notify by Sembark turns constant follow-ups into effortless automation
3x
Faster customer response time
80%
Less Back-and-Forth Messaging
95%
Faster Issue Resolution Time
100%
Control Over Every Conversation
From “Any Update?” to Everything Already Shared
Features that automate every conversation end-to-end automatically
Automated Customer Communication & Delivery
Automatically sends timely alerts before & during the trip to keep customers informed. Automatically shares vouchers, invoices & travel documents without any manual effort.
Multi-Channel Trigger Expansion (Future-Ready)
Designed to extend beyond WhatsApp to email and other channels from the same automation flow.
In-Dashboard Conversation Control
View, track, & manage all WhatsApp conversations directly from the trip ID dashboard. Respond, monitor, & take over chats without switching screens.
The Sembark Way
Your Workflow With & Without Notify by Sembark
The Old Way
Typing WhatsApp updates for every booking
Customers always waiting for updates
Confirmations & payments updates always pending
Teams disconnected across sales & ops
Manual payment follow-ups creating delay
The Sembark Way
Automated updates across entire booking lifecycle
Proactive updates sent before they ask
Instant confirmation & payment status updates
Teams aligned with real-time internal alerts
Automated reminders improve payment collections
Frequently Asked Questions
FAQs for Notify
What happens if I want to reply manually?
A salesperson or admin can instantly take over any conversation and respond directly from your Trips Dashboard whenever needed.
Will my team also get notified for internal updates?
Yes, sales, operations, & accounts receive real-time alerts for bookings, payments, & task-related actions in the system and email.
Do I need a separate tool to manage these conversations?
No, everything is managed within your Sembark CRM account; no switching between multiple platforms is required.
Is there a limit to how many messages can be sent?
Messaging scales with your business volume, depending on your WhatsApp API limits.
Still have questions?
Get in Touch with Us