Add-On Solutions
Automate Instant Travel Updates to Your Customers
Notify by Sembark transforms how travel businesses communicate by automating every update across the booking journey. From lead conversion to bookings, payments, vouchers, and trips, it sends real-time WhatsApp notifications to customers, agents, and teams. This keeps everyone aligned, reduces missed follow-ups, & ensures nothing is delayed.
A day in your office
Workflow Challenges Travel Businesses Face Before Switching
Hours spent on manual typing
Teams spend hours sending repetitive updates, booking confirmations, payment reminders, & vouchers. It’s time-consuming, inconsistent, and not scalable.
Communication is either missed or delayed
Important updates (payments pending, vouchers, trip reminders) get delayed or forgotten, damaging customer trust & conversions.
Clients constantly chasing for updates
Customers & agents keep chasing for status updates, increasing pressure on the team & frustrating clients.
How It Works
Turn every travel conversation on autopilot so you never chase updates again
- 1
Activate & Set Up
Get started by enabling Notify by Sembark, connecting WhatsApp API, & configuring your account settings.
- 2
Configure Triggers & Templates
At once define key events & set up personalised messages/templates to automate across your booking lifecycle.
- 3
Activate Auto Triggers
The system automatically starts sending real-time updates at key stages like booking confirmation, payments, vouchers, and upcoming trips.
- 4
Internal Team Alerts
Automatically notify sales, operations, & accounts on key actions like payments received, bookings converted, and tasks assigned.
- 5
Automate & Track Communication
Automatically engage customers, agents, & teams while tracking message delivery, reads, and complete communication visibility.
What Happens After You Switch
Notify by Sembark turns constant follow-ups into effortless automation
3x
Faster customer response time
80%
Less Back-and-Forth Messaging
95%
Faster Issue Resolution Time
100%
Control Over Every Conversation
From “Any Update?” to Everything Already Shared
Features that automate every conversation end-to-end automatically
Automated Customer Communication & Delivery
Automatically sends timely alerts before & during the trip to keep customers informed. Automatically shares vouchers, invoices & travel documents without any manual effort.
Multi-Channel Trigger Expansion (Future-Ready)
Designed to extend beyond WhatsApp to email and other channels from the same automation flow.
In-Dashboard Conversation Control
View, track, & manage all WhatsApp conversations directly from the trip ID dashboard. Respond, monitor, & take over chats without switching screens.
The Sembark Way
Your Workflow With & Without Notify by Sembark
The Old Way
Typing WhatsApp updates for every booking
Customers always waiting for updates
Confirmations & payments updates always pending
Teams disconnected across sales & ops
Manual payment follow-ups creating delay
The Sembark Way
Automated updates across entire booking lifecycle
Proactive updates sent before they ask
Instant confirmation & payment status updates
Teams aligned with real-time internal alerts
Automated reminders improve payment collections
Frequently Asked Questions
FAQs for Notify
What happens if I want to reply manually?
A salesperson or admin can instantly take over any conversation and respond directly from your Trips Dashboard whenever needed.
Will my team also get notified for internal updates?
Yes, sales, operations, & accounts receive real-time alerts for bookings, payments, & task-related actions in the system and email.
Do I need a separate tool to manage these conversations?
No, everything is managed within your Sembark CRM account; no switching between multiple platforms is required.
Is there a limit to how many messages can be sent?
Messaging scales with your business volume, depending on your WhatsApp API limits.
Still have questions?
Get in Touch with Us