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Case Study Case Study - Customer Success Story
From Manual Chaos to Digital Clarity
See how Neptune Holidays, a 20+ year IATA-approved DMC, moved from manual itinerary costing and scattered supplier data to fast, digital, error-free operations with Sembark.
The Company
About Neptune Holidays
- Renowned Destination Management Company (DMC) based in India
- 20+ years of industry experience in the travel industry
- Specialises in Northeast, Bhutan, and Rajasthan
- Headquartered in Kolkata, with another branch in Jaipur
- It is a leading IATA-approved travel agency, trusted by partners and clients across the industry
Before & After
The Sembark Difference
The Old Way
The Struggles That Were Holding Them Back
- Every itinerary was costed by hand, making the sales cycle slower than it needed to be
- Hotel rates and supplier details were scattered across different places, with no single organised system
- Managing finances alongside active bookings was exhausting and error-prone
- Bulk hiring before peak season meant months of training, only for most staff to leave before the rush began
With Sembark
How Sembark Changed Everything
- Everything once done by hand is now faster, digital, and error-free
- Time lost to repetitive manual work dropped significantly, giving the team room to grow
- Speed became their edge – quicker responses, faster closures, and better service across the board
- Getting used to Sembark took a little time, but the speed and ease made it completely worth it.
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The Relationship
A Long-Term Partner, Not Just a Software
- Neptune Holidays views Sembark as a long-term growth partner, not just a software
- They value the platform's journey from its early days to a stable, high-performance solution
- Trust has deepened with every update, and so has their vision for what's next
- What excites them most is connecting internal operations directly to the client experience
- The same data powering their work should seamlessly reach clients on one unified platform
- With Sembark's track record of constant innovation, this vision feels closer than ever
Straight from the Director's desk
Mr. Sanjay Jhawar
Director, Neptune Holidays
Verified Customer
Mr. Sanjay Jhawar doesn't just recommend Sembark – he proudly vouches for it wherever he goes
His word alone has brought multiple travel companies in Northeast India onto the platform
Real Stories, Real Growth
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