Everything you need to quote, book and run tours, at about half of Moonstride's price. A simpler interface, and support that's included. Sembark covers the full journey from enquiry to quotation, booking, operations and payments, with a quotation screen your team can learn in a day and hands-on support included for as long as you use it.
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Moonstride Pro starts at £495 a month for 5 users, plus a setup fee from £1,500, billed in pounds, dollars or euros
Sembark is priced transparently in rupees for the Indian and Asian market with predictable monthly budgeting
No foreign currency conversion fees, setup retainers, or paying for bloated enterprise modules you won't use
Moonstride is designed for larger UK and US travel enterprises with big teams, complex setups, and higher budgets
Modules like agent booking engines, white-label traveller apps, and development retainers rarely matter to an inbound or outbound DMC
Sembark focuses on the core workflow you run every day: enquiry, quotation, booking, operations, and payments
Moonstride's quotation builder is detailed with many fields to complete at each step, slowing down sales staff
In Sembark, a standard multi-day quote takes about 2 minutes with an intuitive, streamlined builder
Tour costing pulls straight from your contracted supplier rates with zero manual calculation errors
Moonstride includes only 10 onboarding hours on Pro and DMC plans; setup beyond that is self-serve and extra support is paid
Sembark has no cap on onboarding hours and includes lifetime support as long as you use the product
Offers role-by-role training for sales, reservations, operations, and accounts, with a dedicated manager assigned for life
Collect seamlessly from travellers through UPI, net banking, cards, and Indian wallets
Pay your CRM subscription in rupees with zero foreign-currency billing friction or exchange rate losses
Moonstride only supports Western payment gateways like PayPal and cards, with no UPI or Indian net banking listed
If your team avoids using it, it delivers zero ROI
A smooth setup makes or breaks adoption
Understand the real long-term cost, not just the entry price
You need a partner, not just a helpdesk ticket
It should reduce your work, not add steps
Choose software that grows with you, not one you outgrow in year two
Moonstride is the stronger choice if you need:
Range quotations, such as price bands for different hotel categories in one quote
Built-in supplier API connections for live hotel, flight, and transfer inventory
B2B and B2C online booking engines to sell directly from your website
A branded mobile app for travellers
If your business runs on contracted rates, ground operations and 1-1 field sales, you'd be paying Moonstride for features you'd rarely use.
| EASE OF USE | Sembark | Moonstride |
|---|---|---|
| Designed for | small and mid-size DMCs and tour operators | larger UK and US travel companies |
| Clean, intuitive interface | ||
| Built for DMCs & tour operators | Built For Multiple Travel Business Types | |
| Pre-sales workflow coverage | ||
| Post-sales operations access | ||
| Fast new-user adoption | ||
| No technical background needed | ||
| CRM & LEAD MANAGEMENT | ||
| Auto Lead Capture via API | Via WordPress & Web Form Integrations | |
| AI Email Reader | ||
| Auto Lead Distribution / Round-Robin | ||
| Lead Status Tracking | ||
| Advanced Follow-Ups & Reminder Alerts | ||
| Real-Time Sales & Lead Reports | ||
| Customer Profiling & Travel History | ||
| Tourist Profiles For Repeat Travellers | ||
| Rule-based Follow-up Automation | Generic Reminders Only | |
| SMS & Alerts | Add-On | |
| ITINERARY & QUOTATION BUILDING | ||
| AI Itinerary Builder | AI-drafts quotes/itineraries for review before booking | |
| Built-in 60 Seconds | More Time Required | |
| Branded & Non-Branded Quote PDF Templates | ||
| No Calculation Errors | ||
| Reuse Old Quotations | ||
| Auto Tour Costing From Contracted Rates | ||
| Component-Wise Markups & Taxes | ||
| Country-Specific Tax Management | ||
| Minimum Markup Settings | ||
| Live Third-Party Rate Search | ||
| Range quotation | ||
| SUPPLIER MANAGEMENT | ||
| Structured Supplier Inventory | ||
| Contract Loading & Rate Management | Auto-Pulled Into Quotations | |
| Stop Sale & Blackout Date Management | ||
| Supplier Payment Preferences | ||
| Bulk Upload, Edit & Delete | ||
| Flexible Transport Billing Metrics | Per Vehicle Type Only | |
| Unlimited Contract Loading | Capped at 150 Contracts; Add-On Packs Required Beyond That, Max 250 | |
| Integrated supplier APIs | limited | |
| BOOKINGS & POST-SALES OPERATIONS | ||
| Smart Tour Calendar | ||
| Cross-Team Coordination | ||
| Trip & Hotel Voucher Generation | ||
| Trip Check-In / Check-Out Reports | ||
| SIC Tour Handling | ||
| Guest Document Management | ||
| WhatsApp Communication | ||
| Real-Time Payment & Collection Tracking | ||
| PAYMENTS & FINANCE | ||
| Payment Gateway | UPI, cards, net banking, wallets | Just Cards and PayPal; no UPI or net banking listed |
| Real-Time Payment Tracking | ||
| Proforma Invoice | ||
| Suppliers Ledger | ||
| Profit & Loss Reports | ||
| Bulk Payment Clearance | ||
| Multi-Currency Support | ||
| Indian & Asian Payment Gateways | Just European & North American Gateways | |
| India-Specific Payment Support (UPI) | ||
| SCALABILITY & PLATFORM | ||
| Multi-Brand In A Single Login | Add-On | Branch/Sell Channels |
| Role-Based User Management & Access Controls | ||
| High-Volume Inquiry & Booking Handling | ||
| Active Feature Updates With Public Release Notes | Every 15–20 Days | |
| B2B / B2C Booking Engines | ||
| Multi-Language Support | ||
| Mobile Itinerary App For Travellers | ||
| PRICING & BILLING MODEL | ||
| Fixed Monthly Subscription | ||
| Per-User Pricing | ||
| One-Time Setup Fee | ||
| Pricing In Indian Rupees | USD, GBP, EUR only | |
| Predictable Monthly Budgeting | ||
| SUPPORT & ONBOARDING | ||
| Onboarding hours | No cap | 10 hours (Pro, DMC); 15 (Group) |
| Onboarding style | Hands-on, role-by-role | Mostly self-serve |
| Dedicated Onboarding Manager | ||
| Structured Role-Specific Onboarding | Hands-On Sessions, Assignments & Documentation | General Onboarding Only |
| Data Migration & Configuration Support | ||
| Onboarding Hours Cap | No Cap | Up To 10 Hours On Pro Plan |
| One-On-One Training Sessions | ||
| Direct Access To Tech Team & Leadership | ||
| Support after go-live | Included | Paid |
Trusted by 1,200+ travel businesses across 28+ countries
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Frequently Asked Questions
Yes, if you're a domestic, inbound or outbound DMC or tour operator in India or Asia. Moonstride is built for larger UK and US travel companies and is priced in pounds and dollars. Sembark covers the same core workflow, from enquiry to quotation, booking, operations and payments, at about half of the price, with a simpler quotation process and support included. If you need range quotations, built-in supplier APIs or online booking engines, Moonstride may suit you better.
Moonstride Pro starts at £495 a month for 5 users, plus a setup fee from £1,500 and £45 for each extra user, roughly 2x of Sembark will cost you, with unlimited onboarding included.
Sembark, if your growth means running more tours, coordinating more suppliers, and managing more ground operations, that's exactly what it's built for. It also ships new features every 15–20 days based on customer feedback. Moonstride grows differently: it adds more sales channels and booking volume, with tools like agent commission tracking and an audit trail. If you're scaling tours, pick Sembark. If you're scaling sales channels, Moonstride may suit you better.
Easier than most teams expect. Sembark's team loads your contracted hotel, transport, and supplier rates into the system before you go live, so nothing gets rebuilt after launch. A dedicated manager stays with your account for as long as you use the product, guiding sales, operations, and accounts through setup with proper sessions and documentation.
Moonstride is detailed by design, which suits larger reservations teams. Smaller teams often find the quotation screen slow because of the number of fields.
Range quotations, a wider set of built-in supplier API integrations, B2B and B2C online booking engines, and a branded traveller app.
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