Travel CRM Software for Tour Operators, DMCs & Travel Agencies
Capture more travel leads. Send quotes faster. Manage tour ops in one place.
Travel CRM software that goes beyond contacts - itinerary builder, tour costing, supplier payments and operations in one platform. Book a free demo and see it run your tour business.
- Capture & auto-assign every lead
- Quote and send itineraries in minutes
- Track payments, suppliers & operations live
Interested? Let's understand your requirement better.
Free 30-min demo · No credit card · Trusted by 1200+ travel companies
Trusted by 1200+ Travel Companies across 28+ countries
Most Travel Businesses Don't Have a CRM Problem
They have an operational visibility problem - work scattered across six different tools.
in Emails
in WhatsApp
in Word/Canva
in Excel
in Tally
in Spreadsheets
Sembark brings them all together into one connected platform:
Why a Travel CRM Beats a Generic CRM
A generic CRM stops at contacts and deals. A travel CRM adds the workflows run inside a travel business - from quote to booking to payment - all in one place.
Regular CRM
Sembark Travel CRM
CRM for Travel Agencies, Tour Operators & DMCs
For Travel Agencies
Track enquiries, send quotations faster and improve conversion rates.
For Tour Operators
Manage FIT and Group departures from lead to operations.
For DMCs
Handle supplier coordination, reservations and payment tracking.
A Closer Look at Sembark Travel CRM
From first enquiry to final payment - here's how Sembark handles the work your team does every day.
Lead Management
Never miss a lead - B2B or B2C
Auto-capture leads from your website, forms, Meta and Google ads, WhatsApp and APIs, then auto-distribute them to the right salesperson with follow-up reminders so nothing slips. Connect your sales inbox and the AI Email Reader turns genuine B2B enquiries into leads on their own.
- Auto-capture from web, ads & APIs
- AI Email Reader converts emails into leads
- Auto-distribute B2B & B2C leads
- Follow-up reminders + real-time dashboard
Build branded itineraries and quotes in minutes
Turn an enquiry into a quotation in minutes. Pick a ready itinerary, add hotels, cabs, flights and activities, and Sembark costs it automatically - with your markup and tax rules on each item.
- GST handled automatically on every quote
- Quotes in INR and 30+ currencies
- Share quotes instantly on WhatsApp
Your contracts power every quote
Manage all your rate contracts in one place and Sembark auto-costs every itinerary straight from them - with the right pricing for both your B2B agents and direct B2C guests.
- All contracts in one place
- Auto tour-costing in itineraries
- Right pricing for B2B & B2C
Run operations and share vouchers in a click
A live movement chart and tour calendar keep sales, operations and on-ground teams in sync - and generate vouchers and travel documents instantly for guests and suppliers.
- Instant vouchers & travel documents
- Colour-coded movement chart & calendar
- Real-time cross-team coordination
Control costing, payments and supplier ledgers
Track tour costing, customer payments and supplier ledgers in one place - with cashflow reports and automatic reminders.
- Auto-linked supplier ledgers
- Payment reminders & tracking
- Cashflow & financial reports
Everything You Need to Run Your Travel Business
Explore the complete suite of Sembark features built for tour operators, DMCs and travel agencies - all in one connected platform.
Loved by Travel Businesses Worldwide
See how DMCs, tour operators and travel agencies use Sembark to simplify their operations.
“Using Sembark has made my travel business more efficient. It not only saves me time but also impresses my clients with well-structured itineraries, leading to more conversions.”
- P. V. Sharan Kumar, URP Holidays
“We've been using Sembark for about 2 years now - it's been a complete game-changer. From handling leads and building itineraries quickly to tracking follow-ups and payments in real time, it's saved us a ton of time.”
- Mekong Vacations
“One of the standout features of Sembark is its robust booking system. It provides a comprehensive array of options, ensuring our employees can easily find and book the most cost-effective travel arrangements.”
- Pankaj Bagri, Neptune Holidays
Watch customer stories - one video at a time
Why choose Sembark Travel CRM?
Sembark is built only for travel businesses. We've spent 10+ years across travel and technology, so it fits the way you already work - leads, itineraries, costing, payments and operations in one place. It takes the repetitive admin off your plate, so your team can focus on sales and growth.
Extend Sembark As You Grow
Add optional modules when you need them - no need to switch tools later.
Payments By Sembark
Track, collect and manage payments right inside your sales workflow - with payment gateway links built in.
Multi-Brand Expand
Run B2B, B2C and destination-based companies separately from a single login.
Notify
Automate WhatsApp updates, reminders and notifications across the booking journey - from lead conversion to trips.
AI Email Reader
Connect your sales inbox and AI turns real B2B enquiries into leads assigned to the right person - without typing.
India's First AI-Enabled Travel CRM
AI features are on the way. Here's what Sembark AI will do for you:
-
AI Email Reader: Connect your sales mailbox to Sembark. AI reads every email, separates the real B2B travel enquiries from promotional emails, and creates a lead - assigned to the right team member within 2 minutes, with no manual work.
-
AI Itinerary Builder: Using your contracted rates and the details you enter, Sembark understands the agent's enquiry and automatically creates the itinerary with the right prices.
-
AI Itinerary Reader: Upload any quotation from another travel company - in any format - and AI fills your quotation page with the details, adding relevant images from the internet. You save hours and get accurate itineraries with your own branding.
Switching from Excel, Zoho or another CRM?
We move your data, train your team and set everything up, so your daily work doesn't stop.
Still comparing options? See our list of the 5 best travel CRM software for DMCs and tour operators.
Travel CRM Questions, Answered
What a travel CRM does, how it is different from generic CRMs, and how Sembark works for tour operators, DMCs and agencies.
A travel CRM is a customer relationship management system built specifically for travel businesses. Beyond contacts and deals, it manages leads, itinerary building, tour costing, supplier contracts, payments and operations - so sales and operations teams work from one connected platform instead of jumping between Excel, email and WhatsApp.
Generic CRMs like Zoho or HubSpot stop at contact and pipeline management. A travel CRM adds travel-specific workflows: a day-wise itinerary builder with PDF quotes, auto tour costing from supplier contracts, a movement chart and tour calendar, supplier ledgers, and multi-currency B2B pricing. Sembark is built for how tour operators, DMCs and travel agencies actually sell and operate.
For inbound tour operators, DMCs and B2B travel agencies, Sembark is built exclusively for travel businesses, includes onboarding and training, and is trusted by 1200+ travel companies across 28+ countries with a 4.9/5 Google rating.
Yes. Sembark is purpose-built for DMCs, inbound tour operators, outbound tour operators and travel agencies. DMCs get supplier contracts, auto-costing and payment tracking; inbound operators get fast enquiries-to-quote workflows, vouchers and movement charts. You can book a free demo and see it running your exact workflows.
Yes. You can bulk-upload leads, contacts, packages and supplier rate contracts, and our team assists with the initial import during onboarding so nothing is lost when you make the switch.
Nothing more to read. Time to decide.
Get a FREE 1-to-1 personalized demo and see Sembark in action.
Book a free demoFree 30-min demo · No credit card · Trusted by 1200+ travel companies