Frequently Asked Questions

How can we help?

Answers to common questions about using Sembark — from sales and reservations to accounting, operations and admin.

Accounting

15 articles

  1. How do I add GST details for a client?

    Add billing and GST details from the Proforma Invoice's Buyer Billing section, from the Trip Source under Organization, or from the B2C edit screen.

  2. Why don't my added bank accounts show in the Credit Account?

    The first bank account uses the Linked Sembark Account option. For each additional account, click Create a New Account so it appears in the log payment list.

  3. Why can't I revert some logged payments?

    The trip is locked. With Admin access, use Unlock Trip from the three-dots menu, then revert the payment.

  4. Why is the customer's credit account missing when I log a payment?

    The account has been disabled. Find it via the Disabled Accounts filter in Accounting and enable it from the three-dots menu.

  5. How do I download account statements for Tally or my CA?

    Open the Accounting section, select the account, then download a monthly statement or use All Transactions for a custom date range.

  6. How do I download the tourists report?

    Open Repository under Organization, click Tourists, and use the three-dots menu to download it as CSV/Excel.

  7. How do I drop a trip when supplier payments are already paid and non-refundable?

    Reverse the vendor payments, update the supplier booking, then drop the trip and enter the paid amount as the cancel amount so the payable installment is generated.

  8. Why is the profit report showing incorrectly?

    The profit report is off when bookings in the Reservation and Operations sections are still pending. A warning about pending bookings is shown above the report.

  9. Can I receive payments in two different currencies for one package?

    This is not currently supported because a package is treated as a single entity. The requirement has been shared with the Sembark tech team.

  10. How do I record credit card expenses in the software?

    Create a new account in the Accounting section named after the card, including the last 4 digits, to track payments made on that card.

  11. Why isn't the refund installment showing after I dropped a booked hotel?

    If drop charges were already entered when the hotel was dropped, the refund installment option will not appear.

  12. An activity was cancelled — do I need to create a refund installment?

    Update the activity supplier, reassign the provider, and set the activity price to 0. This automatically creates the refund installment.

  13. How do I remove the "including/excluding GST" label from a package?

    Add a new Tax Type with the name N/A under Settings, and the including or excluding GST label will no longer appear.

  14. How do I cancel a hotel refund installment that was already paid?

    A refund installment appears when the package price was lowered after the hotel was booked and paid. Revert the payments, restore the original amount, then re-apply the correct price.

  15. How do I add separate prices for hotels, land and activities in a Proforma Invoice?

    Create a new invoice in the Accounting section and use + Add Item to enter hotels, transport and activities as separate amounts.

Still have questions?

Our team is happy to help you get the most out of Sembark.

Get in touch