How do I drop a trip when supplier payments are already paid and non-refundable?

If you see the error “Cannot change supplier for already paid bookings. Please revert the payments to update,” follow these steps:

1. Reverse all payments made to the vendor.
2. Go to the Service Booking section and click Update Cab Supplier, then select the specific service for that vendor.
3. Uncheck the Confirmed by Supplier checkbox.
4. At the top-right corner, click the three dots and select Drop Trip. While dropping:
   • Enter the paid amount in the Cancel Amount field.
   • Fill in the drop reason and any other required details.
5. Once the trip is dropped, open the Individual Trip Accounting page. A payment installment is auto-generated reflecting the amount that still needs to be paid to the vendor.

Related documentation

• Query Cancellation
• Outgoing Payments to Suppliers