Why is the customer's credit account missing when I log a payment?

The customer’s credit account does not appear during payment logging because the account has been disabled. To enable it:

1. Go to the Accounting section.
2. Click the Accounts tab.
3. In the search bar, click Advanced Filters.
4. Tick Disabled Accounts and click Apply.
5. Locate the account, click the three dots (⋮) on the right, and select Enable.

Once enabled, the credit account is visible again while logging payments.

Related documentation

• Incoming Payments and Instalments
• Create New Account