Frequently Asked Questions

How can we help?

Answers to common questions about using Sembark — from sales and reservations to accounting, operations and admin.

Login

4 articles

  1. Why does login say my account is disabled?

    An account can be disabled by an admin or because the subscription charges are overdue. Contact your manager, account admin, or our support team.

  2. How do we control user login access with two-factor authentication?

    Set up two-factor authentication from My Profile using an authenticator app, so a one-time password is required at each login.

  3. Why does login show an Invalid Credentials error?

    This means the email or password is wrong. Reset your password, verify your email with your admin, and confirm you are using the correct login link.

  4. Why am I unable to log in to Sembark?

    Common causes are an incorrect email, using the wrong URL (use app.sembark.com, not demo.sembark.com), or not having completed registration.

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