An activity was cancelled — do I need to create a refund installment?

To create a refund installment for a cancelled activity:

1. Open the converted trip and go to Services Booking, then click Update Activity Supplier.
2. Select the activity you want to refund, then click Next to assign the provider.
3. Set the activity price to 0.

This automatically creates the refund installment.

Related documentation

• Activity and Ticket Bookings
• Outgoing Payments to Suppliers