Travel Agent Software for Agencies That Sell Through DMCs
Turn any DMC quote into your own branded itinerary, add your markup, and track every lead and payment in one place.
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4.9/5
Google rating
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1200+
travel businesses
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10K+
daily users
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28+
countries
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8 years
in travel tech
Top global travel agents empowered by Sembark
Two ways agencies work with DMCs
How do you work?
Pick the one that sounds like you. Both run on the same trip record in Sembark.
I resell DMC packages
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Upload or paste the DMC package.
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Review it, then add your cost, selling price and markup.
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Send it under your brand, collect payments and pay the DMC.
I build the itinerary and DMCs price it
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Capture the traveller's brief by form or WhatsApp.
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Email the DMC from Sembark with the requirements and attachments, and continue the thread there.
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Import the reply, add markup and offer 2 to 6 options.
The AI Itinerary Importer is an add-on. WhatsApp automation is an add-on; Meta lead integration is billed separately.
Daily struggles before Sembark
Problems travel agents face every day without CRM software for travel agents
Follow one enquiry through a typical agency that sells through DMCs. Then flip the switch.
Tap “With Sembark” to see every leak fixed.
6
places where a DMC-sold booking leaks out of a typical agency. leaks closed by one connected system.
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01 · Enquiry arrives
✕ Lead lost
✓ Lead captured
Lost enquiry
Enquiries arrive on WhatsApp, Instagram, email and the website, and some never get a reply.
Every enquiry in one place, auto-assigned.
Website forms, Google Forms, Meta and Google Ads forms and WhatsApp all land in one CRM and are assigned to a person.
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02 · DMC pricing
✕ Thread chaos
✓ One thread
DMC replies scattered across threads
The DMC's quote, revision and confirmation sit in three different email and WhatsApp threads.
The DMC conversation lives on the trip.
Email the DMC from Sembark with the requirements and attachments, and continue the thread there, linked to the trip.
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03 · Quotation
✕ Hours lost
✓ Minutes
Hours retyping a quote
The DMC PDF is retyped into your own template before the customer sees anything.
Upload the DMC quote, review it, add your price.
The AI Itinerary Importer reads the PDF, Word file, image or pasted text and builds an editable quote under your brand.
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04 · Follow-up
✕ Booking lost
✓ Booking kept
Forgotten follow-up
The follow-up date was in someone's head, and the traveller booked elsewhere.
Reminders on every lead.
Follow-up reminders and tasks sit on the lead, and the team sees what is due today.
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05 · Margin
✕ Margin unclear
✓ Margin visible
Unclear margin or FX
Cost in one currency, selling price in another, markup worked out in a spreadsheet after the fact.
Cost, selling price and markup on the quote.
Supplier costs can be in different currencies and the package is sold in one, with the exchange rate applied from your master rates.
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06 · Payments
✕ Cash stuck
✓ Cash on time
Customer balance late while the DMC is due
The traveller's balance is overdue in Excel and the DMC's payment date has already passed.
Collections and DMC dues on one screen.
Payment links, automatic reminders and receipts for the customer; supplier dues and ledgers for the DMC, on the same trip.
Why Sembark is suitable for you?
Built by former travel entrepreneurs as real travel agent CRM software, not generic tools
DMC quote in, branded itinerary out
Upload the DMC's PDF, Word file or image, or paste the WhatsApp text. The AI Itinerary Importer builds an editable quote; you review it, add your cost, selling price and markup, and send it under your brand.
Email the DMC from the trip
Send the traveller's requirements and attachments to the DMC from Sembark and continue the thread there, so every reply stays linked to the trip instead of a personal inbox.
End-to-End Management of Lead
Auto-capture leads seamlessly from Google Forms, landing pages, websites & more — the core purpose of travel agent software. Auto-distribute with zero manual effort.
WhatsApp on the same number
Connect your WhatsApp Business number through the official Cloud API, keep using the Business app, and let ready automations send acknowledgements, quotations and payment reminders from one team inbox.
Payments and multi-currency
Supplier costs in USD, EUR or AED, sold in one currency. Within one dashboard you know exactly what the traveller has paid, what is pending and what the DMC is owed.
Instant Voucher & Proforma Invoice
Instantly generate error-free travel vouchers & Proforma invoice on booking confirmation. The system automatically fetches details, giving you a seamless experience.
Instant Sales Reports
Get instant sales reports for real-time insights into leads, conversions, revenue & team performance all built into our CRM software for travel agents.
The Sembark Way
Your DMC workflow: With & Without Sembark
The Old Way
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Retype every DMC PDF into your own template
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DMC replies scattered across email and WhatsApp threads
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Markup and exchange rate worked out in a spreadsheet
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Customer balance and DMC dues tracked separately
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Vouchers and invoices typed by hand
The Sembark Way
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Upload it, review it, add your price
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DMC thread linked to the trip
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Cost, selling price and markup on the quote
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Collections and DMC dues on one trip record
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Voucher & proforma invoice generated instantly
Testimonials
Real Results Sembark Delivered
90%
Reduced manual effort & response time
I have been using Sembark for creating and managing itineraries for my clients, and it has significantly improved the way I design and present travel plans.
Using Sembark has made my travel business more efficient. It not only saves me time but also impresses my clients with well-structured itineraries, leading to more conversions and better client satisfaction.
Onboarding & support
Set up, trained and supported, every step of the way.
Switching software is the hard part. Our team does it with you.
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Your own onboarding manager
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Live training for your whole team
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Quick, expert support
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Dedicated support WhatsApp group
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Fresh features twice a month
- Secured data
- Role-based access & two-factor login
- Activity logs
- Cloud & mobile
Bring a real DMC quote and we'll convert it live.
In a free 30-minute demo, you'll see your own DMC quote become a branded itinerary with your markup, plus leads, WhatsApp and payments on the same trip.
Pricing, upfront
Sembark is a paid product: a one-time setup fee plus a monthly fee per user. There's no free plan. Most teams on Sembark have at least three people in sales and operations.
See pricing →Not sure where to start? Talk to a travel-tech expert on WhatsApp +918950392425
See it with my DMC quote
Free 30-minute demo · No obligation · We’ll WhatsApp you to fix a time
Sembark for Every Travel Business
Built for Every Kind of Travel Business
Whether you manage destinations, inbound experiences, or international departures, Sembark connects your sales, operations, suppliers, and payments in one seamless workflow.
Destination Management Companies
Manage supplier contracts, accurate quotations, bookings, payments, and on-ground operations, all from one connected platform.
Inbound Tour Operators
Respond to enquiries faster, coordinate local suppliers, and manage every traveller and confirmed tour without operational chaos.
Outbound Tour Operators
Create multi-country quotations, control pricing and margins, track collections, and keep every department working together.
B2C Tour Operators
Capture leads, send branded quotes, automate WhatsApp, run reservations and track payments in one CRM built for teams selling packages directly to travellers.
B2B Hotel Consolidators
Centralise hotel inquiries, manage flexible B2B and B2C pricing, and track every payment with hotel consolidator software built to stop double-bookings before they happen.
Frequently Asked Questions
FAQs by Global Travel Agents
Which travel agent CRM software is best for a global travel agency?
Judge travel agent CRM software on five things: whether it captures leads from every channel you use, whether it can turn a DMC quote into your own branded itinerary without retyping, whether it tracks customer collections and DMC payables on the same trip, whether vouchers, invoices and reports come out of the same record, and whether the vendor onboards and trains your team. Sembark is built around exactly that workflow, so bring a real DMC quote to the demo and judge it on your own data.
What features should CRM software for travel agents include?
Auto lead capture and distribution, smart pricing, contract and supplier management, instant vouchers and invoices, real-time reports, and role-based user access are the core features that support daily operations and should be integral to any good CRM software for travel agents.
Does Sembark offer customer support?
Sembark has a strong customer support team available via Chat, call, & email whenever you need assistance.
What if I also package and operate my own outbound tours, not just sell them?
If you sell packages directly to travellers and run every trip yourself, B2C Tour Operators is the closer fit. If you sell international packages through agents and trade partners, see Outbound Tour Operators.
Do I need contracted rates to use Sembark?
No. You can enter prices manually or import a DMC quote, then add your cost and selling price.
Can Sembark read DMC quotes from PDF or WhatsApp?
Yes. The AI Itinerary Importer accepts PDF, Word and images under 10 MB, plus pasted text from WhatsApp or email. It is an add-on.
Which agencies is Sembark not for?
Most teams on Sembark have at least three people in sales and operations, and there is no free plan.
Does it support multiple currencies?
Supplier costs can be in different currencies and the package is sold in one. Accepting two currencies for one package is not currently supported.
How is Sembark priced?
Sembark is a paid product: a one-time setup fee plus a monthly fee per user. The amount depends on your country of registration and how many users you need. There's no free plan. Most teams on Sembark have at least three people in sales and operations.
Still have questions?
Get in Touch with Us