Solutions
for DMCs in Vietnam
DMC & Inbound
Tour Operator Software in Vietnam
Built for DMCs Selling Vietnam to Foreign Agents
Buy in Vietnamese Dong and quote agents in USD, INR or EUR with your own exchange rates, and set up Vietnamese VAT as a tax type. From Hanoi and a Halong Bay cruise to Sapa, Ninh Binh, the Hue–Hoi An–Da Nang route and Ho Chi Minh City with the Mekong Delta and Cu Chi — run quotations, supplier contracts, coaches, guides and payments from one system built for Vietnam's DMCs.
Vietnam DMCs run on Sembark
Daily Struggles Before Sembark
Challenges you face every day in a Vietnam DMC
VND Rates Locked in Excel
Halong cruise cabins, seasonal hotel contracts and coach prices sit in Excel files and email threads — nothing ties your VND rates to quotes or bookings.
Quotes Rebuilt for Every Foreign Agent
Each agent expects a quote in USD, INR or EUR from your VND costs, so every inquiry is re-priced by hand and Vietnamese VAT is re-added manually — a quote that should take minutes takes hours.
Daily Operations on Memory & WhatsApp
Peak-season movements, guide assignments and supplier confirmations are tracked in chat and in people's heads — not on a live operations chart your whole team can trust.
How Sembark works for your Vietnam DMC
One system to match how Vietnam DMCs work —
from Halong Bay to
the Mekong Delta.
End-to-End Lead Management
Auto-capture inquiries from agent portals, emails, websites and Google Forms — then auto-distribute them, so no Hanoi or Ho Chi Minh City inquiry sits unattended.
VND Costs, Multi-Currency Quotes
Cost quotations in Vietnamese Dong with your seasonal cruise, hotel and coach rates, then present them to foreign agents in USD, INR or EUR with your own exchange rates, automatic Vietnamese VAT and markup — an accurate, professional quotation before the agent calls back.
Cruise, Hotel, Coach & Guide Contracts
Set up Halong Bay cruise cabins like room types with meal plans, load seasonal hotel contracts, price private cars and coaches per day or per km with driver allowance and parking, and assign multilingual guides for Indian, Korean, Chinese and Western groups — the core of a purpose-built Vietnam DMC CRM.
Real-Time Payments in VND
One dashboard showing what's paid, pending or overdue — from agents and to hotels, cruise ships, coaches and activity suppliers — in VND, with reports your accountant will actually use.
Instant Voucher & Proforma Invoice
Generate error-free travel vouchers and proforma invoices on booking confirmation with details pulled automatically — no more retyping in high season.
Live Operations Movement Chart
Watch every ongoing trip on one colour-coded calendar — flights, hotel check-ins, transfers, guides and cruises across Hanoi, Halong Bay, Sapa, Ninh Binh, the Hue–Hoi An–Da Nang route, the Mekong Delta and Cu Chi — live.
What Happens After You Switch
A leaner, faster Vietnam DMC within weeks of using Sembark
>60%
fewer internal follow-ups
80%
faster multi-currency quotes
90%
clearer supplier ledgers in VND
100%
VAT-accurate costing & reports
The Sembark Way
Your Vietnam DMC Workflow: With & Without Sembark
The Old Way
Halong cruise, hotel & coach rates scattered across Excel and emails
Quotes delayed for hours while VND costs are re-priced for each agent
Bookings, vouchers & daily operations tracked on WhatsApp and memory
No clear view of agent payments and supplier ledgers in VND
VAT and exchange-rate calculations done by hand
The Sembark Way
Every cruise, hotel, coach & guide contract and rate in one place
Costed VND quotes presented in USD, INR or EUR in minutes
Bookings, vouchers & operations live on one chart
Real-time VND payments, ledgers and reports
Vietnamese VAT and exchange rates applied automatically
Testimonials
Real Results Sembark Delivered
90%
Reduced manual effort & response time
We've been using Sembark Travel CRM for about 2 years now, and honestly, it's been a complete game-changer for our travel business. The software makes everything so much easier—from handling leads and building itineraries quickly to keeping track of follow-ups and even payments in real time. It's saved us a ton of time, streamlined the way we work, and helped us manage clients so much better. Really appreciate everything they've done—highly recommend it to anyone in the travel business.
Sembark for Every Travel Business
Built for Every Kind of Travel Business
Whether you manage destinations, inbound experiences, or international departures, Sembark connects your sales, operations, suppliers, and payments in one seamless workflow.
Inbound Tour Operators
Respond to enquiries faster, coordinate local suppliers, and manage every traveller and confirmed tour without operational chaos.
Outbound Tour Operators
Create multi-country quotations, control pricing and margins, track collections, and keep every department working together.
B2B Hotel Resellers
Centralise hotel inquiries, manage flexible B2B and B2C pricing, and track every payment with hotel reseller CRM software built to stop double-bookings before they happen.
Global Travel Agents
Capture leads from every channel, build quotations in under a minute, and manage payments with travel agent CRM software designed for teams working across countries.
Frequently Asked Questions
FAQs for DMCs in Vietnam
Does Sembark support VND and multi-currency quotes?
Yes. Cost your trips in Vietnamese Dong (VND) using your own seasonal supplier rates, then present the quotation to each foreign agent in USD, INR or EUR with your own exchange rates, automatic markup, Vietnamese VAT and margin. Nothing is re-costed by hand and every quote stays consistent across agents.
Can I load cruise and hotel contract rates by season?
Yes. Store Halong Bay cruise cabins as room types with meal plans, and hotel contracts per destination — Hanoi, Sapa, Ninh Binh, Hoi An, Da Nang, Ho Chi Minh City and wherever else you operate — with seasonal validity. The right rate is picked automatically from your contracts, whether it is peak season or low season.
Can my agents see quotes in their own currency?
Yes. Sell to agents in India, Europe and the Middle East with quotations in USD, INR or EUR derived from your VND costs. Your exchange rates, markup and VAT are applied consistently, so the prices agents see are always accurate and never inflated or underquoted by manual conversion.
How does Sembark price private cars, coaches and driver allowances?
Sembark prices private cars and coaches per day or per kilometre, with driver allowance and parking costs, and links each vehicle to the itinerary route — from a Hanoi pick-up to a multi-day Hue–Hoi An–Da Nang transfer. Vehicle availability and rates are tracked in one supplier contract.
How do multilingual guides work for Indian, Korean, Chinese and Western groups?
Store guides by language and assign them to itineraries for Indian, Korean, Chinese and Western groups. Guide availability, rates and allocations are tracked per trip, so operations always know which guide is on which tour.
Does Sembark handle Vietnamese VAT as a tax type?
Yes. Set up Vietnamese VAT as a tax type and Sembark applies it to the correct travel services while showing cost, markup, tax and profit margin before you share a quotation — so nothing goes out wrong, whether you bill the agent in VND or another currency.
Can Sembark handle the tour types Vietnam DMCs sell?
Yes. Sembark manages Hanoi city tours with an overnight Halong Bay cruise, Sapa treks, Ninh Binh day trips, the Hue–Hoi An–Da Nang route, and Ho Chi Minh City with the Mekong Delta and Cu Chi — coordinating flights, hotels, transfers, cruises and guides in one live operations chart.
How does Sembark help with bookings, vouchers and daily operations?
Convert quotations into bookings in one click, then generate error-free travel vouchers and proforma invoices automatically. The system pulls details from confirmed trip data and tracks daily operations on a live movement chart, eliminating re-typing and mistakes in high season.
What is a DMC in travel?
A DMC (Destination Management Company) is a local ground operator that handles hotels, transport, guides and activities within a destination — like Vietnam — usually working with inbound tour operators and travel agents rather than selling directly to travellers.
How secure is client and supplier data in Sembark?
Sembark protects client and operational data with device-specific login, two-factor authentication and confidential handling, so your agent contacts, rates and ledgers stay private.
Still have questions?
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