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Case Study Case Study - Customer Success Story
From Constant Approvals to Independent Teamwork.
How a DMC founder moved from constant approvals to an independent team work. Learn how etripto's 35+ team members achieved faster quotations and independent operations with Sembark.
The Company
About Etripto
- A trusted B2C Tour Operator based in Gangtok, Sikkim
- Operating across Himachal Pradesh, Spiti Valley, Jammu and Kashmir, Sikkim, Leh Ladakh, and the Andaman and Nicobar Islands
- Headquartered in Gangtok, Sikkim
- 35+ team members have been actively using Sembark for the past 4.5 years
- A travel business making remote, lesser-known regions more accessible through affordable travel packages
Before & After
The Sembark Difference
The Old Way
The Struggles That Were Holding Them Back
- Founder personally handled itinerary planning for executives
- Every pricing decision ran through the founder
- Business growth increased pressure on the entire team
- New team members took long to learn quotation work
- Daily pricing and itinerary work consumed founder's time
With Sembark
How Sembark Changed Everything
- Executives started creating their own itineraries
- Pricing decisions no longer needed the founder's approval
- Teams gained confidence to work independently
- New team members learned quoting within days
- Founder's time was freed up for business growth
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The Relationship
A Long-Term Partner, Not Just a Software
- etripto finds Sembark's interface intuitive and effortless to use
- Payment Gateway erased their doubts around payment confirmations
- etripto's team gets a fast, direct resolution for every query
- Their complex issues get resolved through hands-on walkthroughs
- etripto's investment in Sembark keeps paying off as they scale
Straight from the Director's desk
Ambika Saha
Founder, etripto
Verified Customer
Sembark isn't just a software choice – it's a premium investment that pays for itself
As the business grows across destinations, its value becomes even more evident
Today, Sembark has become as essential to the business as blood in the body
Real Stories, Real Growth
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