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Case Study Case Study - Customer Success Story
Stop Negotiating Blind. Start Negotiating Smart.
How 20+ team members at Smiling Trips started quoting faster and negotiating smarter with Sembark. A 4-year partnership that transformed a DMC's costing, follow-ups, and performance visibility.
The Company
About Smiling Trips
- Established Destination Management Company (DMC) based in Noida, Uttar Pradesh
- Experienced travel team with 20+ active members
- Specialises in J&K, Leh Ladakh, Himachal Pradesh, Golden Triangle & UP
- Has been using Sembark for over 4 years
- It is a team of professionals having relevant experience in travel services, corporate travel and event management
Before & After
The Sembark Difference
The Old Way
The Struggles That Were Holding Them Back
- Manual costing slowed down every quotation
- Scattered pricing data made negotiations difficult
- Manual calculations led to frequent errors
- Slow turnaround caused leads to go cold
- The team struggled to adopt a new way of working
With Sembark
How Sembark Changed Everything
- Pre-set pricing eliminated manual calculations
- Automated costing reduced repetitive work
- Follow-ups became simple and quick instead of another task to manage
- One-click reports gave instant performance visibility
- The same team that resisted the change now only wants to work on Sembark
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The Relationship
A Long-Term Partner, Not Just Software
- Smiling Trips views Sembark as a long-term growth partner, not just reporting software
- They value how the platform grew from basic tracking to full cost and profit visibility
- Trust has deepened with every update, and so has their confidence at the negotiating table
- What excites them most is how faster quotations have made the entire business move faster
- The same data that guides their decisions now drives faster responses and higher conversions
- With Sembark's track record of constant innovation, this partnership keeps getting stronger
Straight from the Director's desk
Mr. Dharun Sharma
Director, Smiling Trips
Verified Customer
Dharun doesn't just use Sembark – he's made it the only way his team wants to work
Four years in, his goal isn't to switch platforms; it's to build further on this one
Real Stories, Real Growth
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