Tour Operations is the most customer-facing part of your business — guests experience your work directly through transfers, activities and on-ground support. After conversion, all quoted transport and activity services automatically become operational bookings, and this guide walks through running them.
TODO: Add overview image
The Tour Operations Calendar
Open the Tour Operations calendar to see all upcoming cab schedules and activity bookings in one view, with booked/pending stats. Click a date to open the day view with every service of that day.
TODO: Add image for The Tour Operations Calendar
Read Operational Bookings and the Cab Schedules Overview for views and filters.
Assign Suppliers and Drivers
Practice the assignment flow on a day view:
- Pick an unassigned transfer service and assign a transporter/driver — the system shows the driver’s existing same-day assignments to prevent over-booking.
- Add remarks, internal comments and confirmation details (driver, cab number).
- For activities, assign the activity supplier and add ticket confirmation details (PNR/Ticket ID).
- Use bulk assignment to handle many services across trips at once.
TODO: Add image for Assign Suppliers and Drivers
See Assign Service Provider and Activity Bookings.
Share Details
Share transfer and activity details with guests via WhatsApp/Email — including hotel stay and arrival/departure details — and booking details with suppliers and drivers. You can share with guests even before a driver is assigned.
TODO: Add image for Share Details
Read Share Service Details.
Trip Vouchers
Generate the trip voucher — the single document with the full itinerary, hotels, transfers, activities and support numbers — and share it with the guest as PDF.
For booked activities, also generate Activity Vouchers with QR codes, ticket numbers and attachments — individually per activity or as one combined voucher from the trip’s Docs section.
TODO: Add image for Trip Vouchers
Before Trip Start — Checklist
- Verify pending collections: due amounts are visible to operations so no trip starts with unpaid balances (Incoming Payments).
- Check the Quote Booking Diff listing for mismatches between quote and bookings.
- Download the day’s movement chart for ground coordination.
TODO: Add image for Before Trip Start — Checklist
Done
That’s the operations loop: calendar → assignment → sharing → voucher. A smooth operation here directly drives reviews, repeat business and growth.