When a query is converted, the package amount is split into instalments with due dates. The Incoming Payments dashboard (top navigation under Accounting > Incoming Payments) brings all collectables — from guests and B2B agents — into one place.
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Instalment Lifecycle
An instalment moves through these states:
- Due / Overdue — payment is expected by the due date.
- Paid (Unverified) — a payment has been logged (usually by the sales team) but not yet verified by accounts.
- Paid (Verified) — the accounts team has verified the transaction.
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The instalment details popup shows a summary, contact details based on the payment type, and tabs for Comments, Related Instalments, Transactions and Activities, with actions specific to the current state.
Log a Payment
Open an instalment and log the collected amount with the date, payment mode and accounts involved. The debit and credit accounts selected during logging are visible on the Trip Payments page. Payment dates can not be set in the future.
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Collected and due amounts are visible to the tour operations team too, so pending collections surface before the trip starts. The dashboard also highlights live and about-to-start trips with due payments.
Filters and Downloads
- Filter instalments by type using the Payments For filter (Hotels, Transports, Activities), by destination, or exclude on-hold booking payments.
- Trip Reference ID and guest details appear as separate columns in the instalment listing.
- Download instalment lists as Excel (max 500 items per download — apply filters for larger datasets).
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Refunds
When a converted trip is dropped, refund instalments for the customer are created automatically. Track them in Outgoing Payments and update their status as refunds are processed.
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Receipts and Preferences
- Generate payment receipts for verified collected payments.
- Define customer payment preferences to auto-apply instalment breakdowns during conversion.
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Automate Collections with the Payment Gateway
With the Payments by Sembark gateway, payment links are embedded in every shared quotation and invoice — clients pay online (cards, UPI, Netbanking), reminders go out automatically, and payments confirm and reconcile in real time with T+1 settlement.
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