Sembark brings all your money flows — collectables from customers/agents and payables to suppliers — into one place with a 2-way accounting system. In this guide, we will walk through the day-to-day accounting processes. For complete details on any step, follow the linked documentation.
Incoming Payments (Collections)
When a trip is converted, the package amount is split into instalments with due dates. Open Accounting > Incoming Payments from the top navigation to see all upcoming, overdue and paid instalments.
Practice the collection flow:
- Open a due instalment, log the collected payment with the date, mode and accounts.
- As the accounts team, verify the logged payment to confirm the transaction.
- Generate a payment receipt for the verified payment.
Read the Incoming Payments documentation for instalment states, filters and downloads.
TIP
Configure customer payment preferences once, and instalment breakdowns will be pre-filled automatically during every conversion. And with the Payments by Sembark gateway, clients pay through embedded payment links with automated reminders, instant confirmation and T+1 settlement — no manual collection chase.
Outgoing Payments (Supplier Payouts)
Every confirmed hotel, transport and activity booking auto-creates supplier payables. Open Accounting > Outgoing Payments to track them.
Practice the payout flow:
- Filter payables by supplier type, destination or due dates.
- Log a single payment, or use Log Multiple Payments to clear a batch in one transaction.
- Open a supplier’s details page and review their booking and payments ledger; download it as Excel to share with the supplier.
Read the Outgoing Payments documentation for bulk clearance and verification details.
Proforma Invoices
For B2B agents and B2C guests, create proforma invoices from Trip > Accounting > Invoices Tab. Billing details are auto-filled from destination-wise addresses and the buyer’s records, with bank account details included automatically.
Read the Proforma Invoices documentation for the full flow.
Accounts, Transactions and Statements
Behind every payment are debit/credit entries in accounting accounts. Review:
- Accounting Overview — accounts, transactions and bank statement verification with suspense entries
- Create New Account — add company accounts (banks, cash etc.)
- Ledgers and Downloads — monthly statements, Excel exports and merging duplicate accounts
Refunds
When a trip is dropped, refund instalments are created automatically for customers and from suppliers. On-time refunds matter as much as on-time collections — track them in the same payment dashboards.
Done
With collections, payouts, invoices and verification in your routine, your business runs on a healthy, auditable cash-flow. Next, explore reports to analyze profitability.