Sembark Logo
  • Solutions
    Who we work with
    • DMCs
      Handling ground ops by directly contracting with local suppliers
    • International Inbound Tour Operators
      Welcoming Global Tourists for once-in-life-time experiences
    • Outbound Tour Operator
      Selling abroad from India, providing hotels, transfers and sightseeing
    • B2B Hotel Reseller
      Delivering best rates and ensuring availability from secured inventory
    • Global Travel Agents
      Delivering travel services directly to end consumers
    • Hospitality Industry Newly Launched
      Owns the rooms, fights for direct bookings.
    What we solve for
    • Lead Management & Follow-Ups
      Capture and convert travel leads from every source - without leaks
    • Smart Itinerary Builder
      Create fast, beautiful & error-free itineraries with correct costing
    • Payment & Collection Tracking
      Track customer collections & vendor payments on time
    • Smart Tour Calendar
      Get a real-time view of tours, pickups, operations, & team schedules
    Enhance with Add-ons
    • Payments By Sembark
      A faster way to track, collect & manage payments within your sales workflow
    • Multi-Brand Expand
      Run B2B, B2C, and destination-based companies separately in a single login
    • Notify
      Automate trigger-based WhatsApp communication across bookings, payments, & operations
    • Dial2Deal
      All-in-one CRM calling solution to track, follow up, & close deals faster
  • Features
    CRM & Sales Automation
    • Auto-Lead Capture
      Auto-Lead Capture
    • Auto-Lead Distribution
      Auto-Lead Distribution
    • Advance Follow-ups & Reminders
      Advance Follow-ups & Reminders
    • Real-Time Reports
      Real-Time Reports
    Smart Itinerary Builder
    • Smart Itinerary Builder
      Smart Itinerary Builder
    • Pricing & Mark-up
      Pricing & Mark-up
    Booking & Reservation
    • Smart Tour Calendar
      Smart Tour Calendar
    • Trip & Hotel voucher
      Trip & Hotel voucher
    • Trip-Check-in / Check-out Reports
      Trip-Check-in / Check-out Reports
    Payment & Collection Tracking
    • Real-Time Payment Tracking
      Real-Time Payment Tracking
    • Proforma Invoice
      Proforma Invoice
    • Suppliers Ledger
      Suppliers Ledger
    Supplier & Contracting Management
    • Bulk Upload, Edit & Delete
      Bulk Upload, Edit & Delete
    • Smart Price Handling
      Smart Price Handling
    • Flexible Transport Billing Metrics
      Flexible Transport Billing Metrics
    Administration & Security
    • User Management & Roles
      User Management & Roles
  • Resources
    • Blogs
      Insights for modern travel businesses
    • Training
      Learn to use Sembark better
    • Documentation
      Step-by-step product usage guides
    • Events
      Meet, learn, and grow together
    Recent Blogs Recent Blogs

    How To Manage Supplier Contracts And Rate Sheets In A Travel Business: The Problems, The Cost, & The Fix

    Read More Right Arrow
  • Company We are hiring!
    • About Us
      The story of Sembark's humble beginnings
    • Leadership
      Get to know our executive team
    • Careers
      View open positions and apply today
    • Sembark Partner Program Newly Launched!
      Become a Sembark Partner in Your Country
    Recent Events Recent Events

    IITM Pune 2026

    Check Event Details Right Arrow
  • Hotel CRM Newly Launched!
  • Pricing
  • Book Demo
  • Login
Sembark Logo
  • Who we work with
    • DMCs
      Handling ground ops by directly contracting with local suppliers
    • International Inbound Tour Operators
      Welcoming Global Tourists for once-in-life-time experiences
    • Outbound Tour Operator
      Selling abroad from India, providing hotels, transfers and sightseeing
    • B2B Hotel Reseller
      Delivering best rates and ensuring availability from secured inventory
    • Global Travel Agents
      Delivering travel services directly to end consumers
    • Hospitality Industry Newly Launched
      Owns the rooms, fights for direct bookings.
    What we solve for
    • Lead Management & Follow-Ups
      Capture and convert travel leads from every source - without leaks
    • Smart Itinerary Builder
      Create fast, beautiful & error-free itineraries with correct costing
    • Payment & Collection Tracking
      Track customer collections & vendor payments on time
    • Smart Tour Calendar
      Get a real-time view of tours, pickups, operations, & team schedules
    Enhance with Add-ons
    • Payments By Sembark
      A faster way to track, collect & manage payments within your sales workflow
    • Multi-Brand Expand
      Run B2B, B2C, and destination-based companies separately in a single login
    • Notify
      Automate trigger-based WhatsApp communication across bookings, payments, & operations
    • Dial2Deal
      All-in-one CRM calling solution to track, follow up, & close deals faster
  • CRM & Sales Automation
    • Auto-Lead Capture
      Auto-Lead Capture
    • Auto-Lead Distribution
      Auto-Lead Distribution
    • Advance Follow-ups & Reminders
      Advance Follow-ups & Reminders
    • Real-Time Reports
      Real-Time Reports
    Smart Itinerary Builder
    • Smart Itinerary Builder
      Smart Itinerary Builder
    • Pricing & Mark-up
      Pricing & Mark-up
    Booking & Reservation
    • Smart Tour Calendar
      Smart Tour Calendar
    • Trip & Hotel voucher
      Trip & Hotel voucher
    • Trip-Check-in / Check-out Reports
      Trip-Check-in / Check-out Reports
    Payment & Collection Tracking
    • Real-Time Payment Tracking
      Real-Time Payment Tracking
    • Proforma Invoice
      Proforma Invoice
    • Suppliers Ledger
      Suppliers Ledger
    Supplier & Contracting Management
    • Bulk Upload, Edit & Delete
      Bulk Upload, Edit & Delete
    • Smart Price Handling
      Smart Price Handling
    • Flexible Transport Billing Metrics
      Flexible Transport Billing Metrics
    Administration & Security
    • User Management & Roles
      User Management & Roles
    • Blogs
      Insights for modern travel businesses
    • Training
      Learn to use Sembark better
    • Documentation
      Step-by-step product usage guides
    • Events
      Meet, learn, and grow together
    Recent Blogs
    Recent Blogs
    How To Manage Supplier Contracts And Rate Sheets In A Travel Business: The Problems, The Cost, & The Fix
    Read More Right Arrow
    • About Us
      The story of Sembark's humble beginnings
    • Leadership
      Get to know our executive team
    • Careers
      View open positions and apply today
    • Sembark Partner Program Newly Launched!
      Become a Sembark Partner in Your Country
    Recent Events
    Recent Events
    IITM Pune 2026
    Check Event Details Right Arrow
  • Pricing
  • Hotel CRM Newly Launched!
Book Demo Login
All FAQs
  • General

    • Do I need to install any new Software
    • Who can use Sembark Software
    • Will my data be safe and backed up in Sembark
  • Login

    • Why does login say my account is disabled?
    • How do we control user login access with two-factor authentication?
    • Why does login show an Invalid Credentials error?
    • Why am I unable to log in to Sembark?
  • Data Management

    • How do I add visa services?
    • How do I manage group activity tickets?
    • How do I manage group cost in the activity sheet?
    • How do I manage room inventory in the hotel sheet?
    • How do I manage separate prices for the Sales and Operations teams?
    • How do I manage rates for two transport vendors?
    • How do I manage weekday and weekend rates in the hotel template?
  • Sales

    • How do I add early check-in to a hotel?
    • How do I add FOC (free of cost) to a quote?
    • How can I add multiple contact names under the same B2B company?
    • Why won't the Booking Confirmation Voucher download?
    • How can I change the child age limit for a destination?
    • How do I change the currency when I enter a price manually?
    • How do I change the Section Title and Itinerary Section Title in the Quote PDF?
    • How do I create a combined package for two destinations?
    • How do I convert amounts from IDR to USD in the rate sheet?
    • How do I offer both double and single occupancy rooms for the same hotel?
    • How do I drop a past trip?
    • How do I drop a trip that is in the On Hold stage?
    • How do I drop a trip when supplier payments are already paid and non-refundable?
    • Where do I enter the price for a DMC package with multiple pricing options?
    • Why don't the flight details appear in the quote?
    • Why didn't I get an email for a follow-up scheduled 15 minutes from now?
    • Why doesn't Global Search show the guest's name?
    • How do I handle supplementary costs that are not included in the package?
    • Why don't hotel prices appear in the advanced filter when creating a quote?
    • Why isn't the day-wise itinerary showing after I save the quote?
    • Why is no duplicate warning shown when I add an existing contact number?
    • How do I remove duplicate Trip Sources?
    • The client's package is 8 nights but I only provide 5 nights of services — how do I manage this?
    • How can I reactivate a cancelled trip?
    • The quote PDF won't download on mobile — what can I do?
    • Can I receive payments in two different currencies for one package?
    • Can I reorder transport or activities between days without deleting them?
    • How do I remove the "including/excluding GST" label from a package?
    • Can I save fixed packages and reuse them for new queries?
    • Why aren't services appearing while I create a quote?
    • How do I show the day-wise itinerary first in the quotation output?
    • How can I track how many leads each salesperson brings in?
    • How do I track which sales team members have converted trips?
    • Why doesn't the transport price appear in the quotation?
    • Why doesn't a Trip ID appear in Global Search or Trip Management?
    • How can I give one client both a 5-night and an 8-night option in a single trip?
    • Can I undo or reactivate a dropped trip?
    • Why doesn't "Use This" include all my multiple quote options?
    • Why does a manual voucher lose its formatting when copied into Word?
    • Why does a warning appear after I amend a converted quote?
    • What does the warning icon on In Progress leads mean?
  • Reservation

    • How do I add early check-in to a hotel?
    • How do I add a hotel's full address and website link?
    • How do I change a meal plan description?
    • How do I drop a hotel booking?
    • How do I drop or cancel a trip?
    • How do I drop a trip that is in the On Hold stage?
    • How do I edit a hotel voucher after it has been generated?
    • The hotel booking price and installments have changed — why?
    • How can I remove duplicate hotels?
    • Why isn't the refund installment showing after I dropped a booked hotel?
    • How do I cancel a hotel refund installment that was already paid?
  • Operations

    • How do I add my payment QR code for clients?
    • How do I delete a cab type?
    • How do I check all arrivals and departures for today or tomorrow?
  • Accounting

    • How do I add GST details for a client?
    • Why don't my added bank accounts show in the Credit Account?
    • Why can't I revert some logged payments?
    • Why is the customer's credit account missing when I log a payment?
    • How do I download account statements for Tally or my CA?
    • How do I download the tourists report?
    • How do I drop a trip when supplier payments are already paid and non-refundable?
    • Why is the profit report showing incorrectly?
    • Can I receive payments in two different currencies for one package?
    • How do I record credit card expenses in the software?
    • Why isn't the refund installment showing after I dropped a booked hotel?
    • An activity was cancelled — do I need to create a refund installment?
    • How do I remove the "including/excluding GST" label from a package?
    • How do I cancel a hotel refund installment that was already paid?
    • How do I add separate prices for hotels, land and activities in a Proforma Invoice?
  • Admin

    • How do I delete a user?
    • How do I download or export the leads report?
    • How do I download the tourists report?
    • Is there a dark mode?
    • How do we control user login access with two-factor authentication?
    • Why does a new user's registration link open my account instead of the Create Password page?
    • How do I reassign leads or trips when a team member leaves?
    • How do I separate domestic and international members so they can't see each other's data?
    • How do I track which sales team members have converted trips?
    • How do I update a user's email address?
    • Why can't a user see a trip's destination?
  • Support

    • How to start using Sembark
    • What type of support is available
    • What is team strength behind this software
  1. FAQs
  2. /
  3. General
  4. /
  5. Who can use Sembark Software
General

Who can use Sembark Software

We have made a gold standard software for Tour Operators, Destination Management Company and Travel Agencies.

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Contact support

Product Feature

  • Lead Management Arrow Right
  • Auto Lead Distribution
  • Form to Lead via API integration
  • Lead Report & Analytics
  • Itinerary Builder
  • Track Payments & Collections
  • Payment Collections
  • Sales & Checkout Reports
  • Hotel Management
  • Transport Service Management

Compare Sembark With

  • helloGTX
  • CRMtravel

Solution By Country

  • Malaysia
  • Thailand
  • UAE

Newly Launched

  • Sembark Partner Program New
  • Hotel CRM New

Company

  • About Us
  • Leadership
  • Careers We are hiring!
  • Contact Us

Customers

  • Onboarding Support
  • Support

Resources

  • Blogs
  • Training
  • Documentation
  • Release Notes
  • Events

Developers

  • API Documentation
  • Integration
  • llms.txt
  • System Status All Live
Sembark Logo

Travel CRM Software for
Travel Agencies, Tour Operators &
Destination Management Companies (DMCs)

Need help? reach out at

contact@sembark.com
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