Payment Gateway — Automated Collections with Payments by Sembark

Payments by Sembark is a payment gateway solution that automates your payment collections. Instead of sharing bank details and waiting for transfer confirmations, every quotation, voucher and invoice you create carries an embedded payment link — and collections, confirmations and receipts happen automatically.

TODO: Add overview image

It works for both B2B (agents) and B2C (direct customers) setups, with no technical integration required — onboarding works directly with your existing workflow.

How It Works

1. Set instalment rules — define the instalment percentages you collect from clients. Rules can be edited anytime or adjusted per quotation. These work alongside your customer payment preferences.
2. Share pay-ready quotations — payment links are embedded automatically in every quotation, voucher and invoice you share.
3. Client pays online — clients pay via credit/debit card, UPI, Netbanking and other methods.
4. Instant confirmation and tracking — you receive an instant email update on payment completion, and the trip’s payment records and reports update in real time.
5. Auto-generated receipts — clients can download their payment receipt themselves with one click.
6. T+1 settlement — collected payments are settled to your bank account within one working day.

TODO: Add image for How It Works

Automated Follow-ups and Intent Capture

• The system automatically sends payment reminders to clients for pending instalments, reducing delays without manual follow-up calls.
• Intent capture notifies your team when a client shows payment interest or starts the payment process, so you can follow up before the opportunity slips away.

TODO: Add image for Automated Follow-ups and Intent Capture

Payment Dashboard

Track all gateway payments, instalments and pending collections from a centralised dashboard — full visibility for admins, and deal-wise visibility for each salesperson. Gateway collections appear alongside your regular incoming payments for a complete cash-flow picture.

TODO: Add image for Payment Dashboard

Failed and Cancelled Payments

When a payment does not complete, the dashboard categorizes the failure so you know what happened:

• Cancelled — payment timeout or cancelled by the client.
• Failed — payment declined, authentication failed or technical errors.

TODO: Add image for Failed and Cancelled Payments

Hover over a failed payment to see the failure category, the specific reason and the detailed error message.

Transaction Charges

Multiple options let you split transaction charges between your business and the client, reducing pricing friction while maintaining conversions.

TODO: Add image for Transaction Charges