The Suppliers module brings all your suppliers together in one place — Hotels, Transfers and Activities/Tickets — making supplier-related work easier for the Reservations, Operations and Admin teams. Access it from the top navigation.
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One Supplier, Multiple Services
If a supplier provides multiple services (for example, hotels and transfers), create a single supplier and assign all applicable services to it. Each supplier’s page shows all related bookings and services in one view for day-to-day tracking.
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Hotel Suppliers — Direct vs 3rd-Party
Hotel bookings support both contracting models through the same module:
- Direct booking — the existing flow for contracted hotels remains unchanged; the hotel’s detail page acts as the supplier view, showing direct bookings and any bookings handled through third-party suppliers for that hotel.
- 3rd-party suppliers — the reservations team can assign and manage hotel suppliers directly during the booking process; the earlier Booking Method selection now uses the Suppliers module.
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Consolidated Bookings View
Each supplier has a combined overview of bookings across service types — hotel stays, transfers and activity tickets — in separate tabs on the supplier’s detail page.
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Booking Ledger
Every supplier’s booking and payments ledger is maintained automatically — each confirmed booking becomes a ledger entry without any manual bookkeeping.
- Month-wise view — track monthly bookings per supplier to see your business volume with them at a glance and spot anomalies early.
- Booking and payment status together — each entry carries full booking details (booking date, service/due dates, amount) along with its payment status (paid, due, cancellation charges), so reconciliation happens in one view.
- Download and cross-verify — export the ledger as Excel/CSV and share it with the supplier to reconcile bookings and settle accounts, easing month-end closures.
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Payments
Confirmed bookings auto-create supplier payables, following the supplier’s payment preferences when configured — track and clear them in Outgoing Payments, including bulk clearance across trips.
Supplier Contacts
Maintain contact persons per supplier with phone and email. A preferred contact number priority ensures the right number appears in trip vouchers per operational service, and supplier contact details are visible below the hotel name in service bookings.
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Related: Transport Services, Travel Activities, Hotels Master Data, Rates and Seasons.