Software Update Required
Sembark ships updates frequently. If you see an update message or the dashboard behaves unexpectedly after a release, force-refresh the browser:
- Windows/Linux:
ctrl + shift + r - Mac:
cmd + shift + r
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You can check what changed via the What’s New button in the top navigation, which highlights for a couple of minutes after an update.
Unexpected Logouts
These are security behaviors, not bugs:
- Inactive sessions time out after 20 minutes.
- Changing your password logs out all active sessions.
- Simultaneous logins on multiple desktops are blocked (one desktop + one mobile is fine), and successful logins are limited to 2 per 30 minutes.
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See Account Security for the full policy list.
Timezone Mismatch Block
The software verifies that your device timezone matches your organization’s timezone — a mismatch blocks access with on-screen instructions, because mixed timezones corrupt date-based data like check-ins and schedules.
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Fix: set your operating system timezone to the organization timezone, then reload.
Multi-timezone offices (multi-country teams) are supported — if your team genuinely operates from another timezone, ask your admin to configure it rather than changing device clocks.
Still Stuck?
For connectivity-related problems, see Network Error. Otherwise reach us at support@sembark.com.
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