Set Up Visa Services and Visa Types

A visa service holds everything you need to sell a visa for a country: its destination, currency, required documents and one or more visa types. Once set up, it can be added to any quote. See Visa Services for the complete workflow.

Create a Visa Service

Go to Services > Visa in the navigation bar. The page lists all your existing visa services.

1. Click New Visa.

2. Under Visa Details, fill in:

   • Country — the country for which the visa is applicable.
   • Destination — the destination where the visa is used.
   • Visa Name — a descriptive name that makes the visa easy to identify across Sembark.
   • Currency — the default currency for this visa service.

Required Documents

At the service level, define which documents applicants must submit. You have two options:

• Document Group — pick a predefined group created under Profile > Organisation > Document Types. For example, a group called “Schengen Visa Documents” can bundle the passport, photo and bank statements.
• Custom Document — pick individual documents when no existing group covers the exact requirement.

Configure Visa Types

A single visa service can have many visa types. For example, a UAE visa service might include a 30-day single entry, a 60-day multiple entry and a transit visa, each with different pricing and processing details. Add as many visa types as you need under one visa service.

For each visa type, configure:

• Visa Type Name — a descriptive name to identify this type, e.g. 30-Day Single Entry.
• Type of Visa — e-Visa, Sticker Visa, Transit Visa, Single-Entry Visa or Visa on Arrival.
• Processing Time — the expected processing duration, in days or hours.
• Visa Duration — how long the visa remains valid after it is issued.
• Type of Entries — single, double or multiple.
• Purpose of Visa — the intended purpose of travel, e.g. tourism or business.
• Cost Price per Person — the cost you incur per applicant.
• Selling Price per Person — the price charged to the customer per applicant.
• Valid Up To — the date until which this visa type’s pricing and conditions apply.
• Application Minimum Days — the minimum number of days before the travel date by which the application must be submitted.
• Visa Type Documents — the specific documents required for this visa type.
• Description — instructions, terms, conditions or remarks relevant to this visa type.

Next, add the visa service to a quote.